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September 2019 by Tony M.
Beca6of current policies that endanger public safety and dimi6our 2nd amendment rights I suggest this company be boycotted.
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August 2019 by Annette J.
I've never seen so many lazyyyyyyyy employees in my life! I know it's hard to find good help but this store is the worst Walmart in the United States!!!
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June 2019 by Felisha T.
This is the worst Walmart I've ever been to. Clerks walk around not doing anything. I asked for help a few times and they said "they can help you", and walked away because they are lazy and don't want to work. I don't understand how there are so many workers there standing around chit chatting while people need help. I canceled my in store online pickup because no one came to the counter to assist, even after pushing the button a million times for help. Unfortunately this is the only large store like this in the area which is why I feel like they get away with what they do.
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June 2019 by Lupe A.
This Walmart should be the example to all Walmarts! Their customer service is very helpful. I've been going here almost every weekend for about 10 months and I've never had a problem here. I know I've posted negative reviews only, but I will begin posting positive experiences as well. I think it's human nature to post negative and hear negative instead of positive. I consider myself to be a credible reviewer because I'm a customer service manager who has been rated with top customer service for 3 years ia row. I have also taught retail operations at a job training school and customer service was one of my main focus.
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April 2019 by Noah R.
They're too lazy to even answer a phone. They know damn well people have to drive 30 minutes to their store and still have no care about answering. Needed to check availability of an item before I make the trip. Update: the employees have started making new accounts and messaging me trying to argue that they arent lazy. Lol
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April 2019 by Ness R.
Go here often and the last time we went we noticed we were charged twice for an item so we asked one of the employees how do we take care of this and her suggestion was you can just go grab another one or go through the trouble and wait at customer service to get reimbursed , so we definitely didn't want the same item twice so we went to wait in line for it seemed like 15 minutes and when it was our turn the cashier in customer service suggested we go get the same item again instead of them paying us back , so we said no and it seemed like an inconvenience for her . I mean come on why would you suggest that instead of doing your jobs and making it right ? On top of that we were looking at the fish in the let isle and seen so many dead fish stuck in the filter . So sad to see all those fish in tank with so many dead ones in the filter . Get it together Walmart !!
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April 2019 by Jean H.
It is OK for what it is. That means that being the only large store in the area they take their customers for granted. If a pretty good store were to come into the area they would go out of business FAST. I am surprised that corporate lets them get away with as much as they do. * Systems down * No Handicapped carts available.. mostly broken. * Whole areas with no product out.. not seasonal. * People on the floor talking about each other. * Clean Ups not done correctly. * Food areas not very clean.
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March 2019 by Nicole C.
I recently attempted to order through your grocery app and there was a glitch that didn't allow me to get my order in before 1pm today. I sent a text to the team asking to pickup & was told by Rhonda Carnine that was not an option regardless of your system issues. She stated that glitches had been happening and the order system is closed. I asked for the store manager, Jessica Hagerty, who was not available. Instead, I spoke with Enrique the assistant store manager (who refused to give his last name stating that Walmart policy says they do not have to share last names). In my first conversation with Enrique, he argued relentlessly stating that if I missed the cut off, that's it. I explained it was your app to which he replied saying he didn't know if I were telling the truth. I told him I have been doing business with Walmart for years and have never had this issue. I also told him that Walmart corporation values its customers and strives to take care of their loyal customers. After nearly 10 minutes he apologized and said he would fulfill my order personally. A few minutes later Enrique called me stating that I have broken Walmart policy multiple times and therefore would not be fulfilling my order due to that. I am beyond shocked to be accused of this: 1. I do not work for Walmart so to break policy is ridiculous 2. I have never disrespected, cursed, or done anything to the pickup team 3. I have been a pickup customer for over 2 years without incident. I also shop at Walmart's all across Northern California without incident. 4. I purchase from Walmart for business and personal and have never been blocked, revoked, or ban I asked him to specify what policy I could've broken- of course he had nothing to state. Walmart Patterson has been flexible when I have asked for a later pickup- I have always been honest and up front when I can't pickup & need an extension or would like an earlier pickup. But I'd never fabricate a story on your app not working. If your team accommodates me, how is this ME going against your policy? Your team has told me "no" plenty of times and I accepted the answer. However, I won't accept responsibility for your app or be treated so poorly. I have never complained to corporate when I've had multiple issues on my end. I've had to do multiple returns from receiving old/molded produce from your pickup team. They've given me opened herbs which wasn't visible until I got home. They've picked irregularly large/heavy produce numerous times that has increased my order cost. They've substituted items when I've checked multiple times not to. Then when picking up my order, I've waited more than 10 minutes at times to get service. I've also had other car pickup orders fulfilled before mine because they don't have a proper system to know who arrived first for pickup. I've also had team members with terrible attitudes load my car. However, I didn't complain or cause a ruckus. I've never complained to the local store manager or customer service. How I have caused issues is unfathomable. To be accused of bad behavior, lied to, and berated by Enrique is unacceptable. As a man he shouldn't speak to a woman or any person the way he spoke to me. More importantly, as a leader, this is even more so unacceptable. The way Enrique spoke to me was so disgusting to the point where I had to raise my voice to get a word in. Enrique stated that he didn't care what corporate thought and encouraged me to go complain- that's exactly what I'm doing. I recorded our conversation and it is filth. How could Walmart employ an unemotionally intelligent person to lead? Is this the new standard at Walmart? Your ASSISTANT STORE MANAGER hung up in a customers face. I have spent thousands of dollars with your company and this is how I am treated? I would like this addressed immediately as I am deeply bo
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March 2019 by Jeanette M.
This is my go to store for amost everyrhing i need i love this walmart out of all the walmarts i have ever gone too they are clean and all the walmart workers are very nice and polite absolutely love this walmart and all the employees
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February 2019 by Brenda J.
Another very bad experience at Patterson Walmart. Why must they hire unprofessional people at Walmart. I waited for at least 20 minutes in customer service. It was finally my turn and the lady who was working customer service tells me hold on his man is next. I told her no that I was next. While I was waiting in line this man comes along beside me like he was going to cut in front of me. The customer service lady said that he was waiting in the jewelry department. I told her that I've been waiting for a long time here and she knew that but she proceeded to insist to help the man that just came over to customer service. I told her that all I wanted to do was pay a Frontier bill. I opened up the envelope and she said that we don't take checks. I'm thinking WTH. So I took out my wallet to get my debit card out and she said I'm helping this man first. I kept telling her that I was here first then the j*** (sorry, he never should of budded in) proceeded to say some words. So I just got my things and left. But before this while I was waiting to be helped in line, the customer service lady was talking to another employee and that employee was using the F-word quite a bit. My 3-year old grandson was with me. Then the reason the lady before me was taking so long is because the customer service worker was waiting on, I think, a manager to help her with something. That person took a long time and didn't even apologize for taking her sweet time. She just came in laughing like nothing was wrong. I did call and talk to a store manager, Chris, and he was very nice and understanding. It will be hard but I think I'll stick to going to Tracy Walmart.
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January 2019 by Pam S.
Not a handicap friendly store 40 parking spots for handicap 2 carts never available. Donot go here if you are handicaped.
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December 2018 by Nicole B.
I understand it's Christmas time and everywhere has to step up their security game because of all the low life thief's but NOT EVERYONE IS STEALING! Loss prevention in this store is an absolute JOKE (and they dress like a joke too!) I was followed around most of the night on 12/23 by a guy in a suit with the abodomal*snowman on it, while he was talking into his ear piece and saying "what do I do now?" He made me feel so uncomfortable after about 45 mins of following me (I definitely was not stealing but because some weirdo guy was following me around Walmart!!!) that I decided to put all my Christmas stuff back and leave! C'mon Walmart, train your employees better because the last I heard, loss prevention are supposed to blend in with the customers so they're not noticed but the tool bags working tonight gave it away within the first 5 minutes because they have no idea how to do their job like a professional.
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December 2018 by Oscar S.
When I got home I was missing an item from the bag. I called and explained the situation. The item was in my receipt, but he was not in the bag that I took home. They were real friendly and invited me back in to pick up a new item. She said "we found it, just bring the receipt". So I came back and went to the customer service desk. After a quick explanation, the lady there started looking away like I was trying to steal from her. She didn't even look me in the eye and said she couldn't help me. Give me my receipt and send me on my way. For a $6 item, I'm thinking twice before I buy anything from Walmart.
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November 2018 by Martin D.
Don't know what the negative feedback is about. The prices are great, it's well stocked with both popular brands and low price options, has a very nice deli and bakery. This store generally isn't crowded, has self-checkout, and plenty of parking. What's not to like?
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May 2018 by Jeremy H.
Worst store I've ever been to very poor customer service. I waited 25 minutes to try to get someone to open the liquor cabinet . I had an employee try to find someone and the made an announcement.I tried to find someone but apparently no one works in that entire half of the store on a Wednesday afternoon . I called the store my self . No answer . Called back 5 minutes later and they made an announcement and still no one came. I ended up leaving very pissed off . Went to save mart across the street and I guess it was for the best because the items ended up being way cheaper . Will not be shopping at this walmart again and I will recommend people do not shop here also !!