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June 2024 by Evelyn
I'm incredibly disappointed with the service I received from Claudia, a tax preparer at Unity Tax Services. Let's just say I won't be returning after using them for a few years.
Here's why:
No Questions Asked? No Deductions Offered? The first red flag was Claudia diving right into my taxes without asking any questions about my income, situation, or potential deductions. She didn't even offer any suggestions to maximize my return!
First-Time Homebuyer Confusion: I specifically mentioned being a first-time homebuyer and inquired about a specific deduction. Shockingly, Claudia seemed unsure and had to consult two colleagues to confirm (which, by the way, is absolutely a deduction I qualified for!).
Missing Deduction & Memory Lapse: On top of that, I clearly remember mentioning school expenses and the $300 deduction, but it was mysteriously missing from my return. When I called to clarify, Claudia adamantly denied I ever mentioned it.
Second Time's Not the Charm: I had to return to the office to amend the return and include the missing deductions. Frustratingly, even after the amendments, I'm now getting a letter from the IRS claiming I owe money! I paid the exact amount Claudia told me to before the deadline, so this is incredibly concerning.
Overall, Claudia's lack of knowledge, carelessness, and conflicting information have caused me a major headache with the IRS. If you're looking for a tax preparer who asks questions, explores deductions, and gets things right the first time, I recommend looking elsewhere.
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April 2024 by Silvia
Very professional and provide great service!!
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April 2024 by Alexei Gonzalez
Thank you, for fourteen years helping my taxes. Excellent service.
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April 2024 by Sandra Johnson
Super long wait 4 hours but after that fast and professional worth it
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April 2024 by angeles Bielma
I have been coming to this place for about 8 years, after searching and searching I found a place where you feel that they see you as a human being, you feel the good vibes... thank you for helping us... today is Mrs. Rebeca's birthday, God give her many more blessings and happy birthday???
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April 2024 by Evelyn Salgado
Great service as always I highly recommend this place
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April 2024 by Maria Navarro
Very good attention
And they are very efficient
And all the staff are very friendly.
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April 2024 by Martha Olivas
Very professional
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April 2024 by Gaby Candelas
More than 20 years making taxis here, the staff is very friendly and honest, above all,
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April 2024 by Marbella Villa
Very good service, all the staff were very friendly and very fast, thank you for your good service.
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April 2024 by Rebeca VGM
First I want to comment that your receptionist is very professional, asks for information in an appropriate way and is kind to the person who attends!!!
Regarding the attention of Ms. Rebeca, who is the person who made my taxes, she is comprehensive, explains adequately, patiently and excellent work.
Thank you very much for your service
Blessing
Rebecca Valencia
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April 2024 by Mary Rodriguez
I have been doing taxes with this business for more than 25 years. Always in favor of their friendly clients, and very good people, everyone in that office. I personally thank Mariana, my tax preparer, always so kind and with that quality of very good people who It is so scarce today. Thank you very much ?
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April 2024 by nancy lopez
Very good service and attention to customers
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March 2024 by Pedro Mendoza
It was a very nice experience, Claudia helped us with all the questions we had. She is very knowledgeable and professional
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March 2024 by Jorge Munoz
The best service I found, after so much time struggling.
