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January 2024 by Alec Chhoeung
Good place
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December 2023 by Ricky Shelton
Everyone was super helpful and made it super easy to get a new phone!Edit- I didn't post this and am not sure how this store posted a positive review from my profile.
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December 2023 by Lisa
Everyone at this store is super helpful and knowledgeable. Will definitely doing all my business here!
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November 2023 by Rommel Flores
My rep was 10/10. Great customer service, Knowledgeable about the product and my plan service. He was dealing with two customer at once, one my self and another family. He was very attentive to both clients. I believe his name was Steven
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November 2023 by Nathan Willis
John was great. Made all the proper amendments, and helped me through the process of getting my phone up and running. Also showed me possible phones to get through trade in of my old one. Great experience overall.
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November 2023 by ed wayne
The tech John was the most professional person i have ever dealt with. He went beyond to help me on 2 purchases one was for my very sick sister. He is why i only do business with AT&T and no one else.
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November 2023 by Kelly Lightner
They were so nice and helpful! Best experience I have had getting and setting up a new phone. Quick and easy. Highly recommend this location!
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September 2023 by Tiffany Lemas
AT&T in Petaluma and Vallejo has the best representatives I have ever worked with at At&t. Exceptional customer service, very fast and knowledgeable employees. In and out, problem solved 15 - 20 min. Thank u AT&T for all u did for me and making my holiday weekend great.
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August 2023 by Laura T.
I moved to Petaluma and the apartment I moved to, although an ATT-serviced complex, did not have working ATT Internet service. Unfortunately, the first ATT tech who came closed my account--don't know why he did that without my consent. I finally got an experienced & very caring ATT tech rep (Art in Petaluma), who told me exactly what needed to be done, but on the day he came, I didn't have enough time for him to do the lengthy work it required. I set up another appointment and 2 ATT reps (Manny & Christian) from Santa Rosa came, and unfortunately were still learning. Art had left me his number & told me I could call him when I needed the work done. I did and with his manager's permission, he came & helped train the other two ATT reps, still learning & they re-worked my Internet. It took around 3.5 to 4 hours, but they completed the work!! All 3 reps were extremely customer-oriented and went above & beyond to do the work right. So appreciate them! Should you need an experienced ATT tech rep (s) with extremely "customer-first" mindsets, ask for Art (Petaluma) and Manny & Christian (Santa Rosa). They're the best! Thank you guys!
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July 2023 by Anna Cheetham
Best experience EVER with John W at the N. McDowell location. I ordered a device from another store outside of Petaluma and had multiple issues. I was recommended to go see John for help and he did not disappoint! John resolved my issues in a matter of minutes.. he was professional, efficient, friendly and took great care of my needs. I highly recommend this location and will bring all my future business back to John.
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July 2023 by Anna C.
Best experience EVER at the N. McDowell Store with John W. I ordered a device from another location outside of Petaluma and had multiple issues. I was recommended to go see John and I am SO thankful for his help. John was professional, knowledgeable, friendly and resolved my issues in a matter of minutes. I will be bringing all of my future business to the Petaluma N. McDowell store in the future. Highly recommend!
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July 2023 by paul giusto
This store is fantastic. Got a new phone. It was fast and easy!
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July 2023 by Ashley McFarland
John and philip were both very friendly and professional and quick. My son was hyper the first visit I was working with John and he was very friendly and not bothered. Phillip was also very friendly and professional and informative
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July 2023 by Comatose Lyreblood
Never returning to AT&T again. I asked for a $70 unlimited phone line plan and they had me pay $200/mo without consulting me about those additional fees that grew with each month. Neither did they give me the unlimited plan benefits- I had almost 0 data provided. They're a scam, and refused to return my trade-in phone for 3 months after telling me they couldn't deliver it.I switched to a different phone provider and it's only $100/mo with an unlimited plan with upgraded phone payments, after I traded-in my returned phone.2 months after switching to the different provider AT&T has sent bills to my bank again demanding $300 by the day's end, and its status is pending on my bank account.I just read the other 1-Star reviews and they had the same issue of being charged upwards of $250 on their accounts as well. I don't know who "John" is that has supposedly been harassing other employees but a large # of the 5-Star reviews appear false. Before I wrote this review, google displayed I already wrote some 5-Star Review saying "Best store in the area." Which, as you can see, doesn't sound like articulate little ol' me. They must have hacked for a review. I agree with the other comments to FIND A DIFFERENT PHONE PROVIDER. Before you settle with a financial problem of their robbery for years. I had no choice of defaulting on 3 month's rent because of these a•holes, I live paycheck to paycheck.AT&T owes me $900 from only 3 months of forcibly staying with this provider, and from their new demands long after I shut down my account with them. I wasn't able to switch to a different provider within that amount of time- due to their "locked" policy exclusive to their company. And I still don't get to have the service I was supposed to be provided. So why do I have to pay them $300 this month notified the last day of, and how much are they going to charge next month? It's incredulously inflated, and I can't afford their idiocracy. I don't want to have to sue them in court with my receipts and carefully looked-over previous account agreement.
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July 2023 by kitty donovan
Phillip was a great help. So polite and fun to work with.
