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April 2023 by Ron C.
Good news. New management better advisors and more tellers. I have to revise my 1 star to 4 star at this location. Still think they should be open on Saturdays.
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May 2022 by Brian S.
If I could leave no stars I would I absolutely hate this bank this is why I left and went to redwood cu. The rudest staff I hate this place I had to go in to make a payment this place hasn't changed I f**king hate this bank.
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February 2022 by Wendy C.
I started an Estate account here after my mother passed away solely out of a misplaced loyalty to my mother's long-standing banking history with BofA. The start up appointment should have been a red flag. After making an appointment 10 days in advance (the soonest they had during the pandemic), I arrived on time at 9:30am, and had to wait nearly an hour. It was uniquely busy they said. I don't believe that now. In spite of coming prepared with all of the extensive paperwork, it took another two hours to complete the account set up. Only to be asked to give them another few hours for the final processing and signing of papers while the corporate office processed the account on their end. They would give me a call. I left for two hours. I returned without a call back. They were ready to finalize. This process took another hour and a half! I left at 3:30pm. I was fortunate to be working from home due to the pandemic. This would not have been possible had I been trying to accomplish this during my lunch hour under normal circumstances. At $25 a month for the pleasure of an Estate checking account, I wasted not just time with Bank of America, but my mother's money as well. Needlessly. My own longtime credit union charges no fee. Chase only $12. But my mother had a mortgage with BofA, and while continuing to pay that, it somehow made sense to keep things all in one place. Not well thought out on my part. Then time came to close the account. Again another appointment made. Again another 30 minutes wasted while I sat there waiting, after arriving on time. The irony being, you are not allowed to close out an account without making an appointment first. Much like the DMV, you could arrive without an appointment and take your chances to be seen by a "banking specialist" (not a teller), but only after all those with appointments have been seen. Since they are generally running an hour behind with each next appointment, the chances of talking with anyone without making an appointment is very slim. The "banking specialist" who eventually helped me close out my account, was behind the teller window when I arrived. But, in spite of a customer arriving on time for a scheduled appointment, they continued to do something else for 30 minutes while I waited. Then he casually came over and said he could help me. No apologies for the delay. I asked if he was the same person who saw me come in and check in at the arrival desk. He confirmed that he was. And again, never offered any reasonable explanation for postponing a scheduled appointment. Point being, they definitely do not take these scheduled appointments seriously and feel no obligation to provide any kind of customer service. Your time is not their concern. You need something from them, and they will assist you when they decide to, and not a minute sooner. I grew up with the Bank of America branch on Kentucky featured prominently in our family as my aunt worked there for decades before eventually retiring with BofA. This branch was once considered part of the fabric of our town with most business owners having accounts there and it was a hub of social connections, especially on Fridays (payday). I know nothing stays the same. But oh how you have fallen, Bank of America. Especially within the town of Petaluma. With only one active branch staffed, the McDowell branch is absolutely devoid of service. Get it together, BofA McDowell. It's so much more than a hiring issue. It's a systemic management issue. You made a very sad time (managing my late mother's estate) even sadder. And considering that BofA was always a safe place growing up, this was certainly an unexpected and disappointing end of a banking era for me. As I will never do any banking here again. And I strongly caution anyone to run from this branch. And walk your money straight over to Redwood Credit Union. You never need to pay such a high monthly premium ($25) for the misplaced privilege they consider their "services" provide.
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January 2022 by Siyona K.
Do not bank here they are not helpful in the slightest bit and do not care about their costumers. valerie Gellinger especially!! she is so unfriendly, unwilling to be helpful or nice. I came here with issues with my account and instead of helping she made me call costumer service and waited 30+ mins on hold just to see there is nothing wrong with my account. So uncooperative and rude attitude. I honestly don't know how she works there with that ugly attitude of hers. Please bank somewhere else or work with a different teller bc she's RUDE. I hope to never get service from her .
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August 2021 by Blesilda L.
Place is busy. Clean and easy to park. Employees great you with a smile and i got undivided attention.
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May 2021 by Erin V.
B of A is a horrible institution. Hire some staff!!!!!!!!!! First 10 minutes literally no teller and 5 th in line. She had to open the vault for guard. Armored truck left 5 minutes ago and still no teller Then one teller shows up. Poor thing. Now 20 people in line. 40 minutes later, still waiting to deposit a check
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November 2020 by Jose Olivares
I love to go to this location,because the service is always super fast
