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June 2023 by rena robinett
Shayla was absolutely wonderful. Welcoming and kind. And she did the best job ever on my aged brows! Then she went above and beyond to make me feel like a queen! Bravo!
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October 2022 by Jessica Hamilton
I was helped by Mia and she was the best ever. I went for a wax of my eyebrows but she also helped me find personalized products and create a skin care routine. For sure going back.
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July 2022 by Daysee Magana
Ana is an amazing waxer. She made me feel extremely comfortable and made sure I was 100% happy with my eyebrows. I definitely recommend Ana for all your waxing needs!Service: Waxing
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May 2019 by Kristi Freed
I happened to stumble upon this place. The owner and the employee were super helpful! I loved my brows and ended up buying clothes as Well! I am so glad I found this cute little place. The customer service was amazing and the store was super cute and quality products
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May 2019 by Rachel Haverlah
I had the best eyebrow waxing I have ever had there, I have really differently shaped eyebrows and the young woman did a great job. (I don't remember her name but she has a chihuahua named beans.) I'm always impressed with the job they do on friends, too.
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May 2019 by Renae Avila
They ignored me for ten minutes before even asking why I was there. Had me wait over an hour and a half to get my brows done, then told me it would be at least another hour. Garbage service.
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May 2019 by Annie L.
HELLO! Relocated to the area from Denver a few months ago, and I made a yelp just for this review. My daughter had prom this past Saturday, and booked a appointment with MAC. A young man named Kyler helped her and she looked beautiful! All of the pictures came out amazing and I couldn't be happier. She told me she felt so pretty for her big night and it meant so much to me. He is a pro and im proud to say I will only be coming here from now on! 11/10!
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May 2019 by Brittany B.
I was trying to figure out how to color match myself with a setting powder/foundation and Kyler in the MAC section went above and beyond helping me find the perfect makeup. He spent a lot of time with me making sure I was leaving feeling good about the products I was using. I've never had an associate give me so many useful tips!! He was honest and patient and I found the perfect product.
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April 2019 by True M.
I frequently shop at this store and typically spend a couple of C notes but having my doubts about going there again. Although there weren't many customers and most of the customer service people were just standing around not one of them approached me to ask if I needed help. One woman was so busy picking her cuticles with her head down (after seeing me walk in) she couldn't give me the time of day. I tried on several occasions to meet the eye of one of these rude employees. I stood in an isle for a good ten minutes only for employees to look away and walk in another direction towards another part of the store without any obvious destination. One would think they would welcome a distraction from their obvious bordom. I suppose the fact that I'm older than them and perhaps not as glamorous as they think are they might feel I would be a boring customer. I guess i could have chased one of them down, but that's not my style. So Ulta, you didn't get my $200 purchase today thanks to the poorest customer service I've ever seen. Perhaps management needs to offer some training to these people.
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March 2019 by Leslie A.
I was so excited to try this place out today and decided to make my appointment for 5:20 when I was already in there. I had some time to kill even after I made some purchases so I didn't go too far at Target next door and then before I realized it was 4 minutes before my appointment! I showed up at 5:24 and was waiting by the brow bar for the lady who took my appointment half an hour earlier to finish with a client or at least acknowledge that I was there. She didn't even look my way and when she does she tells me it's too late and there is a five minute wait after your appointment time. I have literally been standing NEXT to her since I walked in. Definitely not trying this place at all now. 0 stars for customer service.
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March 2019 by J Z.
This review is for the Salon @ Ulta in Petaluma - but the store itself is wonderful, too! I had my first salon experience at Ulta today, I got a haircut from a wonderful stylist named Christina. I have curly hair, and Christina knew exactly what to do with it. She is kind, funny, patient, and super talented. I plan on recommending her to all of my local friends! I am happier with the cut I received today than I have been with ANY haircut I've received in the last 4 years. I will definitely be going back to Christina!
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February 2019 by Dr. Felicia D.
I love this place. I went in there on Sunday and had about 10 minutes. I left with 4 products that were awesome. This young man named Kyler helped me. I am 56 and hate to think about make-up. I had been using make up that I bought at CVS and the Dollar Store. I looked like Meryl Streep on Death Becomes Her. I am 56. In about 10 minutes, Kyler modeled for me how to use the make up and found my correct shades. I was doing too many things wrong before. I went to my job on Monday with my new make up, and my colleague remarked about how wonderful my make up looked--out of nowhere. It must have looked good. I feel ten years younger.
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February 2019 by Joe G.
So I'm pretty much handicapped when it comes to makeup and beauty supplies and I was less than thrilled about the trip I needed to make to Ulta. My girlfriend loves the place and has been mentioning needing to go and restock her plethora of items that she always so desperately needs . I decided to surprise her and go and get them for her and also pick up some other things I thought she might like for her birthday. I wasn't really to excited about this whole trip but I knew my girl would be so happy. This girl named Tempest that works there was absolutely the best! She knew exactly what I was talking about and looking for every time I asked her , and gave me all kinds of great suggestions for what else I could add.. She was super friendly and helpful and made the whole shopping trip great being that I usually dread doing these kinds of things and being lost in these kinds of stores not knowing what I'm even looking for or talking about. My girlfriend loved what she helped me pick out and Tempest made me look like a superstar ! I definitely would recommend shopping here if she is there to help !
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December 2018 by Sabrina B.
Just found out there was a brow bar in Ulta Petaluma (yes I must of been living under a rock) but! Have to say I went to Danny and she fixed me! Haven't gotten my brows done this good in THE LONGEST TIME ! She will be my go too from now on and she's super nice down to earth . Love love love
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July 2018 by Ida S.
I don't always get the best service in the floor when I ask a question about a product recommendations or a problem I'm trying to 'solve' but today was different. I was looking for a shampoo and a good conditioner and the first girl I asked had no clue and didn't bother to call anyone else. So I took my phone out and started to do the research myself. Then I heard "Can I help you?" I wasn't sure she'd know what I was asking but she did. Erin was amazing and very helpful. I'm so happy to find people who like their job and understand why they are there. Nothing I hate more than saying "Sorry I can't help you." then that's it Erin made my night and if I go back I'll look for her again