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March 2024 by Monat G.
Been going to Big O for years, first in Santa Rosa and now Petaluma. Great service at both stores. I got a great deal on excellent-rated tires. When it gets cold and tire light comes on all I have to do is drop in and they check all tires. Also replaced a battery a few years ago, again in-and-out quickly and a good price.
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March 2024 by Jennifer G.
I left myhouse headed to work and found my car with a flat tire. I called Big O, and the gentleman who answered was friendly and encouraging. I had my car towed, and ig O had me out the door with a repaired tire in under an hour and under $50. I definitely recommend them. I have purchased tires in the past (not the one needing repair), and service was just as good.
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February 2024 by Star Gazer
Even though I made an appointment, the "mechanic" behind the counter laughed at me when I arrived for check in, as if I did something wrong. The parking lot is tiny and jam packed, with a six hour wait time just for a simple tire rotation. Their service is "Meth'ed" up. Don't waste your time here.
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December 2023 by Tracy C.
Had my flat tire replaced. Was flat next day. Had it towed the another garage ( AAA) was told Big O didn't replace tire correctly. The tire Big O replaced blew in the rain almost crashed. DONT GO TO BIG O in petaluma.
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November 2023 by Bo Weevil
Very shady. Tried to sell me on new front brake pads. Conveniently, they told me my current pads were “worn down to 1 millimeter.” So, I purchased new brake pads and went to install them myself. My old brake pads were perfectly even with plenty of life left on them. Not cool.
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November 2023 by Stephen Vallerga
My daughter-in-law had a serious engine issue on her KIA Sportage. She just happened to be down the street from this Big O location and dropped it off for them to diagnose. Josh and his team went above and beyond to diagnose the problem for her, and actually advised us about an engine recall that we were not aware of regarding her vehicle. Josh gave us some very helpful information so we could get the problem resolved with KIA and even stored her vehicle at no charge for a couple of days until we could get it towed to a dealership. Thank you Josh and the rest of your team for your help!
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November 2023 by Oscar Castro
They were there to help me with an unexpected situation. Great group of advisors.
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October 2023 by Stephen V.
My daughter-in-law had a serious engine issue on her KIA Sportage. She just happened to be down the street from this Big O location and dropped it off for them to diagnose. Josh and his team went above and beyond to diagnose the problem for her, and actually advised us about an engine recall that we were not aware of regarding her vehicle. Josh gave us some very helpful information so we could get the problem resolved with KIA and even stored her vehicle at no charge for a couple of days until we could get it towed to a dealership. Thank you Josh and the rest of your team for your help!
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October 2023 by Steve F.
I was on the coast in my motorhome, and I got a flat tire, I called big O the day before and spoke to someone and he told me to bring it in the following day. I have duelies on my motorhome, so I drove slowly limping into Petaluma with one of my friends in his motorhome behind me. I pulled into the parking lot as did, my friend and one of the employees. An older gentleman with a shaved head became irate and came out yelling at us, telling us that he had two tow trucks on the way and what was I doing. And between his yelling, I tried to explain That I needed a new tire or valve stems and then I talk to somebody the day before. he still acted angry. I have no idea why. I walked into the office and stood at the counter in front of him. He said it would be a he finished the paperwork for another customer and I watched him walk out into the garage end of the parking lot and off the property without saying a word to me. The other employees asked if I was being helped and I said I thought I was but I think he left and they said yeah he went to lunch and he did not even say a word. The guy was a real jerk and I did nothing to deserve that. Fortunately, Steve was there, he said he would take care of the tires. They got me in and out of there quickly and well priced and I was very happy when I left. I don't know if this other guy is the owner if he's not the owner should take a look at this guy and get him some anger management
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September 2023 by Andrea Moses-Thompson
Safe to say you get what you pay for with this location. The prices are great, but the service is hit or miss..I called the Petaluma location and was met with a million reasons that I should not bring my car in for a nail in my tire ( which I paid for the extra assurance when I bought them) I TRIED to bring it in outside of its busiest time, but the wait time was over an hour and I got blocked in because there were so many cars..I will never return to this location.
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September 2023 by Maura M.
I'm not going to give a lengthy review, because I don't really know what I'm talking about when it comes to cars. The service at the Petaluma Big O was exceptional. Both the gentleman that took care of me were very friendly, informative, helpful. I had a really bad experience at the Honda dealership so I won't be going back there. I'll be going to this Big O. Thanks guys!
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September 2023 by Sasha T.
Took my car into the shop for new tires, oil change, and alignment, which I made the online appointment 2 weeks prior. I dropped off the car when they opened and left. 6 hours later, I get a call informing me oil change was done but the truck with my tires on it was running late leaving me with a decision of having to buy different tires or come back another day. Not happy about this but went with a different tire. Picked up car at closing and was rushed out the door. As my wife (I was in a separate car) drove back home on the freeway, the engine compartment protection plate underneath the car came half way off and was dragging about a half mile before she could pull off the freeway from oncoming Friday commute traffic. Big O was closed at this point. My wife contacted AAA and CHP as the road situation was a bit dangerous. After waiting a couple of hours for AAA, they arrived and cut off the plate and we proceeded home. I contacted the Big O shop (Josh) next day, explained the situation with him. He stated he would order another protection plate to bring in the car the following Friday to have it installed. Brought the car in as expected, no Josh, nobody knew anything about the situation and or part and my work order had no notations to the incident. I was advised to call Josh the next day, which I did but I was unable to bring in the car due to a previous appointment. Was advised to bring the car in the following Friday, which I did. They put the plate on and I left. Then, almost at the same freeway spot the WHOLE PLATE CAME COMPLETELY OFF and almost caused an accident with the car in the left lane next to me! Contacted Josh again, told him the situation and he said to bring the car back. They still had the NEW PLATE there! The ORIGINAL DAMAGED ONE (Which I had brought back to show them) WAS PUT BACK ON!! When I got to the shop I asked "Why did they put the damaged one back on", Josh replaced "I don't know, that's what we're trying to find out?" Oh yeah, as a side note, 2 days after the tires were put on, my LOW TIRE PRESSURES indicators came on my dash! They were not filled properly when put on. I have been coming to Big O for over 35 years in different locations, and I have never experienced any incomitance situation as I have in this particular store! As such and the from the traumatic experience it placed upon my wife, I will never come back. A memo has been sent to corporate detailing this incident. Buyers beware!
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August 2023 by Jay Dovner
When people go out of their way to help you solve a problem, not in the description for your appointment, and were efficent anyway, well you have to say, that was a good experience. Needed new tires, my mechanic in Marin Co said I'd be risking life without new ones. I shopped around and couldn't beat Big O Tires price. (O stands for opportunity)I told Joshua about my check engine light aluminating, my car wasn't running right. They looked into this for me and came up with the issue. I recomend B"O"Tires in Petaluma.
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August 2023 by Heather M.
We got a flat on our trailer on Hwy 37! Big O had a replacement in stock and walked to the Wendy's parking lot next door to replace it! (No truck+trailer parking at Big O). Very friendly, fast and convenient service. We were on the road within 30 minutes. On our way to the beach, the OTHER trailer tire popped. We called Big O again and they had another one in stock that they saved for us. Thank you Big O! You saved us twice!
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August 2023 by Jay “JJ” Dovner
When people go out of their way to help you solve a problem, not in the description for your appointment, and were efficent anyway, well you have to say, that was a good experience. Needed new tires, my mechanic in Marin Co said I'd be risking life without new ones. I shopped around and couldn't beat Big O Tires price. (O stands for opportunity)I told Joshua about my check engine light aluminating, my car wasn't running right. They looked into this for me and came up with the issue. I recomend B"O"Tires in Petaluma.