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October 2022 by Margz D.
I love Clark's shoes and I really enjoy this store but not today. I went in on Sunday 10/30 just before lunch and there was one sales person and 2 other customers besides me.As I was leaving I asked a question and wow was she grumpy. I am sorry your staff called in sick but I did not need to hear that - I was pleasant and I even helped you with the door.Please relax and learn to be courteous and if you don't like your job QUIT - it's simple.
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July 2022 by Elisa Sandoval
(Translated by Google) Excellent attention, the footwear is very comfortable. Oh see you soon.(Original)Exelente atencion, el calzado es muy comfortable. Ahi nos vemos proximamente.
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November 2021 by Michele Williams
Great customer service and nice selection! Vonda was super helpful, patient, and kind! I highly recommend shopping here when in Petaluma!
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October 2021 by Bunny Pi
Needed a pair of dress shoes for my husband. I checked online an found this store nearby. The selection was impressive. The lady helping me was attentive and informative.I was able to find the right shoe for the event. I even got myself a pair of super comfy slip on shoes.
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June 2021 by Kent B.
Rebecca was such and amazing associate! We almost walked out with 4 pairs of shoes! We've been to 4 stores in the outlet and all the ladies here have been super friendly and helpful. Love Clark's and for the customer service and deals can't beat it. I recommend this location to anyone! Did we get lucky today? I think we did. Thanks again Rebecca for the awesome service!
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June 2021 by Carmel Curiel Larios
Walked into the store for the second time and I was told to leave my bags behind the counter. I told the older slender curly hair clerk, I rather not but she can look in my bags if she needs to. She rudely said no but continued to talk about me with another customer. I told my daughters let’s go as I refuse to spend money in a store that has a very un professional person representing them. Also when we walked out other words where said that made my daughters get upset. The clerk still continued to rudely upset my daughter when she was only defending her mother. I wish I would have gotten her name. Here are some tips for you, it’s not what you say it’s how you say it that is defensive. The other is you should never profile as I was easily going to buy 4 to 6 pairs of shoes. Your loss not mine! I agree with the majority of these reviews, they lack in professionalism and customer satisfaction!
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April 2021 by Andy Ramesh
Not very helpful.seem to mind helping me finding shoes for my wife.Walmart have better customer service.
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April 2021 by Ray Smith
I returned shoes and the employee didn't seem to be happy completing my transactions.Shop Amazon...The employee gave me deep sigh when I informed her that I'd like to return my shoes.
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April 2021 by Katie Donnohue
Employees were busy chatting rather than helping customers.i went to Clarks in Napa.so much better experience.
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April 2021 by Luis Chaves
Horrible customer service.Gave a lot of attitude when asked for shoes size.La chica nueva fue muy malo.Dont work at shoes place if you give customer attitude when they asked for shoe sizes.
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April 2021 by Rachel Doubbs
The store was a mess.The older female dirty blonde lady employee was rudely asking me to look first on the isle before asking her because she was busy.better do online shopping.
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April 2021 by Emmanuel Byrds
Shoes I wanted...they were out.I come many times in a year and the employees are not eager to help.terrible store....
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April 2021 by Lisa Taneka
What an unorganized store.Shoes sizes were scattered.barely could find my shoes size in the designated isle.lazy employees...
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April 2021 by Inggrid Kutash
Petaluma Clarks has low customer service standard nowadays.It used to be friendly.Switching to other shoes store.
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June 2019 by Atilio J.
This place is awesome always has great selection.it's the only place I ever buy my shoes that I use for work. The last time I went in there this lady greeted me I believe she was around my age (25) and she was not only super sweet but super helpful she told me she had only been working there for three weeks. But her product knowledge was extremely impressive I spent literally an hour there because I am super picky and I just couldn't make my mind up and I really didn't want to buy a third pair because I was already buying two pairs so she help me make up my mind she help me decide what size to go with because it was the first time I've ever purchased boots for work. She help me order them because they didn't have my size!! I believe her name was Brenda or brenna. She needs a raise I don't know how much she's getting paid but all I know is she needs a raise. lol.
