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December 2023 by Anna M.
I won free ice creams in a raffle that cold stone creamery in Petaluma donated to. We went and ordered our ice cream as a family and when I went to pay with the raffle tickets they refused to accept them. We urge any customers to go to Fruta down the street that is much more family friendly and delicious!!!!
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October 2023 by Scarlett Walsh
Went in on a Friday night more than an hour before closing and they said they couldn’t mix any toppings in. I asked 2 former employees who worked at this location and they said it was not something they would ever do unless someone had come in within 10 minutes of closing. The employees are simply being lazy.
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September 2023 by Jackson Waldron
Went there at 8:25 last night and was told that they cannot do any mixins within 30 minutes of close because they shut the mix block down. I have never experienced that before, seemed more likely that they wanted to go home so we left and did not order.
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September 2023 by liza schoen
Great customer service
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August 2023 by O O.
Ice cream was good. The doors were filthy I didn't want them touch them. The tables out side were disgusting - covered with old sticky ice cream. It makes you wonder if it's a clean place overall.
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August 2023 by Jason K
Great fun, great ice cream
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August 2023 by Dante Casanova
Very good ice-cream
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June 2023 by Andrey
Great flavors, great customer service, and clean inside.
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June 2023 by Sanoe D.
I was confused about which ice cream I wanted and a worker "Jess" was happy to help she was really kind. Great experience! .
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April 2023 by Roger M.
Came in and 2 people were sitting down waiting for their orders. The two employees didn't acknowledge anyone coming in and people were leaving not wanting to wait. The two teenage employees also had two of their friends walk right in and to the back and started chatting with them like they owned the place. I've never seen this before at this location. Very unprofessional and the employees did not care what customers thought. Never coming back here again.
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January 2023 by Meg L.
We just left this cold stone. As we were walking in there was a girl cleaning tables and mopping and when we went inside she went to the ice cream ready to assist us. She didn't wash her hands, and it literally smelt so strong of cleaning chemicals we had to leave. 8:30 on January 5th. We told them it smelt so strong and they said yeah we're cleaning. It was so bad we couldn't even stay inside to order, they jusy laughed when we left. But this girl did not even wash her hands as she was dealing with the chemicals. Nor did she have gloves. Really gross And unsafe. It smelt like ammonia, to the point where my moms eyes were burning.
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December 2022 by reece B.
excellent service, everyone is so nice and kind. They got my order right and were very polite when I was asking questions about the different ice creams. I would definitely bring my family and friends here when we go out for ice cream! Make sure you leave these young hard workers a good tip!
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August 2022 by David Steady
Very friendly employees. Fast and courteous.
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March 2022 by Lia
Mask mandate lifted (2022). Yet Coldstone here is still requiring masks and refused us service. Guess who didn’t get our business? I will be spreading this info to my network of friends and family as well. We will not support businesses that support a mask passport.Safeway next door came through clutch though! We bought Ben n Jerry’s ice cream and an oversized brownie. We heated up the brownie and put BJs on top. OMG! Was better then Coldstone too!!
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March 2022 by J L.
My 3 kids order a kids size ice cream. 1 was half the size of the other 2. So of course I have 1 kid upset about it. The girl who made it knew because we were talking about it in front of her. She didn't care. She seemed irritated that we were even there. Totally lazy. They are also requiring everyone to wear a mask regardless of vaccination status. I will take my business elsewhere.
