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July 2025 by A R
I’ve been here a few times and had a bad experience. I watched the white people in front of me checkout and they weren’t asked for their ID but when I went to check out they were asking for my ID even if I provided my card and the last time I had to provide both they didn’t give me the number option which feels racist. I’m Mexican and it feels racially motivated the way they ask for my ID and follow me around the store.Ofcourse it’s white Women only working the check out counters. PLEASE DO BETTER especially in these times! I’m literally giving you business a t correct and treat me with respect
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August 2024 by Nancy Hayssen
Well stocked beauty salon stuff!
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December 2023 by Tanya D.
I've been to many of the CosmoProf locations in the Bay Area and I must say this is probably the worst one. They have very limited supply of items or out of stock altogether. There is a gentleman that works here who is always disgruntled and not helpful at all. On one occasion, I asked the gentleman if they had something in stock and he laughed at me!! Literally laughed and then said "ummm no" like it was a crazy question. Didn't realize buying stuff from this store was funny, but ok! You also have to get buzzed in and out of the store each time you enter and exit. He takes forever to let you in and when exiting I was moving the door in the wrong direction. Instead of assisting or correcting me, he laughed again and just said "other way". He's been horrible and very condescending each time I've been there and I definitely will not be back. The SSF and Millbrae locations are much more pleasant. Do yourself a favor and drive to one of those. You will not have any issues and experience great customer service.
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October 2023 by Anonymous
Awful experience
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September 2023 by M J
Awful experience
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September 2023 by M
Awful experience
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March 2023 by miawallace1994
The gals who work at Cosmoprof Petaluma are really super nice, and helpful. Love the products, too!
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March 2023 by Rebecca Kauffman
The gals who work at Cosmoprof Petaluma are really super nice, and helpful. Love the products, too!
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March 2022 by faiza g.
I went to the store to buy supplies for my salon, I was refused entry even though I'm a cosmetology student and licensed Salon owner. They displayed actions of racism towards me after asking where I was from.
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June 2021 by Kathryn H.
Would give 0 stars if that was an option- DO NOT SHOP HERE. Horrific customer service. They don't abide by their return policy and the staff is extremely disrespectful. The woman referred to in other reviews for this store needs to be fired immediately for her disgusting behavior and discriminatory treatment of women of color who shop in this store.
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November 2020 by Dawn H.
Today I went to CosmoProf on Howe Ave in Sacramento. Several employees inside but they finally answered the door after many knocks (during open hours). They said they were closed "due to the election". Tried to contact other stores, none are answering their phones. NO number or contact for corporate. SO unprofessional!!!! If they are closed, why are all the workers inside? WHY are they closed? If I could leave a zero rating, I would.
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June 2020 by Ariel O.
Worst customer service ever, I called in the morning time and they told me I can come and buy stuff. When I was there the rude lady told they are not opened... they don't manage the same information...
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November 2019 by Fields W.
Worst customer service with Tammy and the lady who didn't have a name tag but she is a bit older with grey curly hair (who told me to shop at another cosmoprof store). But on a side note, apparently cosmoprof finally upgraded their system. I try to avoid this location because of their lack of customer service but sometimes I'm stuck in a pinch and have to shop here. Also, they never seem to have anything in stock. Ugh rant over
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May 2019 by Hailey Beard
One of my favorite Cosmoprof locations. Beautiful store. Staff is always fabulous. Stock is generally good too which is a plus. I appreciate the kindness I feel when I shop.
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May 2019 by kathy wolf
I do 90% of my shopping herr.
