DICK'S Sporting Goods in Petaluma is a go-to destination for all sports, exercise, officially licensed, and outdoor equipment needs. The knowledgeable staff and service teams help customers find the perfect baseball gloves, tune up bikes, fit new golf clubs, and set up fishing equipment. The store carries a wide assortment of footwear, workout clothes, sports equipment, camping gear, bikes, kayaks, and exercise equipment from top brands, offering the lowest prices online and in-store pickup. Customers praise the exceptional customer service, particularly from employee Omar in the shoe section. He spent 40 minutes ensuring a customer found the perfect wide shoes, providing many recommendations and a great experience. Another customer had a positive turnaround, initially disliking the store due to lack of staff and unhelpful salespeople, but the last visit was the opposite - employees approached them, answered questions, and helped them find the right products, even processing a return smoothly. Customers also highlight the store's performance during busy times, such as Christmas Eve, where employees were kind, cheery, and attentive, making customers feel taken care of. The store has also been praised for rescuing customers with the right bike tire tubes when they needed them most, demonstrating its commitment to providing excellent service.
Kyle is the best helped me with air on my scooter he went above and beyond for customer service. you need people like Kyle
January 2023
Enormous store with so many sports items, equipment & apparrel to choose from with great prices. Right off Hwy 101.
January 2023
I came into this store on a famously hectic day - Christmas Eve afternoon. I was blown away by the kindness and service from the stores employees. Every employee that crossed my path asked if I needed help and all of them were cheery. I felt taken care of and so happy with my experience.
