DICK'S Sporting Goods in Petaluma is a go-to destination for all sports, exercise, officially licensed, and outdoor equipment needs. The knowledgeable staff and service teams help customers find the perfect baseball gloves, tune up bikes, fit new golf clubs, and set up fishing equipment. The store carries a wide assortment of footwear, workout clothes, sports equipment, camping gear, bikes, kayaks, and exercise equipment from top brands, offering the lowest prices online and in-store pickup. Customers praise the exceptional customer service, particularly from employee Omar in the shoe section. He spent 40 minutes ensuring a customer found the perfect wide shoes, providing many recommendations and a great experience. Another customer had a positive turnaround, initially disliking the store due to lack of staff and unhelpful salespeople, but the last visit was the opposite - employees approached them, answered questions, and helped them find the right products, even processing a return smoothly. Customers also highlight the store's performance during busy times, such as Christmas Eve, where employees were kind, cheery, and attentive, making customers feel taken care of. The store has also been praised for rescuing customers with the right bike tire tubes when they needed them most, demonstrating its commitment to providing excellent service.
Very helpful, well-informed employees that are willing to help and assist customers. They gave me some great advice about equipment that prevented me from making a big mistake
May 2025
They are cool they do their job. I understand some are nicer than other. But what I don't like the men bathroom or I will give a 4.
March 2025
Staff was super friendly but needed better clothes, and they had no Jordan's.
