Enterprise Rent-A-Car
Car RentalHours:
1385 Petaluma Boulevard North, Petaluma CA 94952 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers a reliable car rental experience with thousands of locations, including Petaluma, CA. Customers appreciate the professional service and the ease of online booking through their website or app. The Petaluma location is noted for its warm and attentive staff, who listen to customer concerns and handle them efficiently. Most reviews highlight the quality of the vehicles, with many customers finding the cars in good condition and exceeding their expectations. However, there are some areas for improvement. A recurring complaint involves the lack of communication regarding toll fees, particularly for electronic tolls, which caught some customers off guard. While customers are informed about the toll system via a leaflet at the counter, many felt that staff should proactively explain this important detail during the car pickup process to avoid unexpected charges. Overall, Enterprise Rent-A-Car is praised for its exceptional customer service and quality vehicles, making it a preferred choice for future rentals, despite minor issues that could enhance the overall experience.
Most Recent Reviews
July 2026
Great service, super helpful with schedule changes and made returns easy. Thank you!!
April 2026
The staff in Petaluma, CA, especially Justin, were all very helpful. Justin picked me up at the Amtrak bus stop and three days later another gentleman drove me back to the bus stop after I returned the car.
March 2026
The people in the Petaluma branch are absolutely wonderful. Nathaniel and Justin are both amazing. The place is often super busy yet all the employees are courteous and friendly with each customer. The whole experience was perfect and I look forward to using them again.
More Comments(148)
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