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February 2024 by Felipe López
Nice place, always has many good vehicles.
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February 2024 by Linda D.
Branch manager and some of the staff are unintelligible and disrespectful. I will never rent a car from this establishment again! This is the branch in PETALUMA!! After 2 weeks in my rental car an employee named Justin called me and said I had to return it for an oil change today! He was practically yelling and was demanding! I did not return it as was in another city and told him to stop yelling at me!! He called me a second time and demanded I return car for oil change again, what an idiot he was! AGAIN, what a lousy place!!
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January 2024 by Oren H
I am giving this place five stars for the local customer service. I booked a car online and they called to inform me that they didn’t have my vehicle. Something I think Enterprise Rent-a-car Corporate needs to fix. Despite not having the car they went above an beyond to find one and Justin was amazing. He found me a car that turned out to be perfect. Better than perfect. I was taking my Corporate office on a tour and everything worked out great. Justin is a keeper! Have a great holiday. And thanks again Justin for the great service
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December 2023 by Angel Sin Cielo
Thank you very much for the excellent ? serviceCongratulations to the staff for the spirit of serviceB. O. ????
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December 2023 by lea wheeler
This was the easiest car rental experience yet. And the employees all very welcoming and helpful.
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September 2023 by Jermia Bornstein
Wanted a comparable truck to my 2500 and I got a 2 wheel drive 1500. Other than that it was a good experience
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July 2023 by Christopher Greenwald
needed a car fast for the farmers market after a wild turkey flew into mine. these guys were there for me with a nice set of wheels and excellent customer service.
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July 2023 by Cindy White
We received excellent customer service. We were very happy and blessed with our overall experience at enterprise
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February 2023 by William Cooke
Staff was useless and did not even try and help us exchange a vehicle.
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February 2023 by Dan Ciccarone
Avoid this place! Unprofessional cheats. They ripped me off $400 after their "partner" Northbay Nissan didn't return their courtesy car during a repair. Unprofessional on both sides as I got blamed and billed for their co-mistake. A lawsuit for sure.
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January 2023 by kohl Hammond
WOW!! This location was amazing, Jackson the Branch manager really worked hard to help me get into a rental quickly and without hassle. His team quickly got my car ready, even when I ended up going for a different model last minute. His staff were all in lock step and everyone made me feel special. I specifically went to Petaluma and I am glad I did, I won't go anywhere else unless they promote Jackson because I would go out of my way to work with him and his team again!!
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January 2023 by Maggie R
Perfect service, as I usually experience with Enterprise. Awesome customer service, cars are always clean and in great condition, pick-up and drop off super easy.
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November 2022 by Miachel Lawson
Nice and friendly but totally detached from customer needs and wants. Incompent would be a compliment.
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October 2022 by Adel D.
I was in an accident and needed a rental. My insurance covers a luxury car rental and uses Enterprise for their rentals. I have always used the Enterprise, Petaluma branch, even when I needed to rent for leisure purposes, but yesterday, experience was so horrible!When I got to the Petaluma branch I chose a Mercedes that was parked on their lot, but when I provided my credit card it did not have sufficient credit to for the amount due. I then pulled out my debit card and asked them to put the charge on it, they said "No, it has to be a credit card for this type of vehicles, but you can take a truck or a smaller car". Ok, I then deposited enough money on my credit card and went back and I said "OK, now yo can use my credit card, as it has sufficient funds to be charged", they refused to take it and said I have to wait for 24 hours before they run it again!Meanwhile, they had already started showing and offering the Mercedes to this lady who was there for a car. I was not happy with this whole business and I expressed my frustration with their process to Annie, the branch manager, then she replied "you're upset because your card declined?" which I thought was very offensive! I then asked her "did your card ever decline?, it is normal, but what's not normal is you refuse to run it again when i deposited funds in it" They offered me a shiny-blue Nissan, I signed off on it and drove home (a couple of miles way), but the car started to shake when I pass the 50 mile speed. I got home got another credit card, drove back to Enterprise, I told them the vehicle they rented me is unsafe to drive and should not offer it, they admit that the previous customer reported the issue already! By the time I got there with my other credit card, the Mercedes I wanted was already gone! Instead, they gave me a truck that does not fit in my driveway and drove off with it unhappy, feeling mislabel and extremely frustrated.I would caution you to be ready and prepared to deal with inconveniences and high-levels of frustration when dealing with this branch, with their current management who was inconsiderate and moved on to the next customer, offered her he car I am interested in, while I was in the middle of negotiating it's rental, totally unprofessional!To be honest and fair to Enterprise, I called the Santa Rosa Airport branch to inquire if they have a luxury car they can offer me, I spoke to Adam who was very courteous and helpful. He prepared the a Mercedes for me which I exchanged with the truck I had. I am very grateful and thankful to Adam!
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August 2022 by Snoodly C
Definitely a not great with customer service and excellent at leaving people stranded.
