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October 2023 by Clay Burch
I want to share my experience with Hansel. To start my Service Rep was Anthony Soriano. Anthony's professionalism and customer service was amazing. I went in for a regular oil change and he did not pressure me, like other dealership service centers, to purchase other unnecessary services. I appreciate this way of doing business...customer focussed. An issue arose after my scheduled service that could not be anticipated and Anthony diagnosed the problem in about 10 seconds. He sent my car back to be handled by a technician and once handled sent me off with a thank you and a hand shake...the way it's supposed to be done. My experience at Hansel, thanks to Anthony, is why I have been a customer for 10 years now. Thank you Anthony and thank you Hansel!
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October 2023 by Leandro C.
They sold me a used car that broke 4 months later. They quoted me 9k to fix it ( the price I paid for). They did not offer any compensation, the sales man/manager offer me a call to see what they could do from their end, it has been 3 months and never heard from them. His name is Ryan and carries no business cards with him. How does a car sales man forgets his business cards? Peculiar individual. Don't bring your car there, it's a fancy car buyer trap. Bad business ethics and bs technical support to elders.
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October 2023 by Dave D.
I bought my tundra there brand new. I have taken it for maintenance since 2011. The last four times I have taken it there the mechanic couldn't seem to find the problem with the breaks they installed, and the noise from the motor. I even showed the service dept the video I had. Still said they couldn't find anything wrong. I since found another place to have the problems fixed. It just seems like good mechanics are hard to find. At the prices they charge you would think they would.
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September 2023 by Michael P.
Regretfully, not a great experience. Sales force did not stay true to their written trade-in agreement and, moreover, the senior salesperson was a rude when I politely questioned his beginning to pull back on that agreement. I simply wanted him to hold true to their previous offer, made only days before. We're talking the difference of 100/200 dollars at the most. Just foolish and not worth any more of our time. Better and more straight talking dealerships to give your business is my advice and we purchased our new car elsewhere.
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September 2023 by FreedomFighter
I have wanted a Tacoma for a very long time, but refused to pay thousands of dollars over MSRP for one. A friend of mine recently purchased a Tacoma from this dealership and gave me a contact number to reach out to. I initially made contact with Patty, who took my information and what I was looking for and shared with her coworker Luscinda. From the start both Patty and Luscinda were a complete joy to work with. My initial contact was through email and text as I was living in Bakersfield, and Hansel Toyota is 4.5 hours away in Petaluma. After providing Luscinda with my information and informing her I needed a sweet deal in order to get me to drive 4.5 hours to pick up the truck, suffice it to say Luscinda did not disappoint!!! I got a deal on my Tacoma and paid less than the MSRP. That was enough to get me to drive 4.5 hours! Once I arrived to the dealership to pick up my new truck, all the paperwork was already completed and I went right in to finance, where I was greeted and assisted by Martin. Martin was very friendly and personable during my entire process. Having completed everything ahead of time online, made the finance process move much faster. I've purchased many new vehicles in my life, and this by far was the best experience. I think I was at the dealership a total of 1 hour from my arrival to driving off with my new truck. If you're in the market for a new Toyota, make Hansel Toyota your first stop. Be sure to ask for Luscinda. She was very professional and polite during my car buying experience, and I'm sure she will do the same for you.
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August 2023 by Zero3
Luscinda,Thank you so much for a smooth transaction! I’ve been looking for a 4Runner Trd pro in black for over two months. Luscinda was prompt and easy to communicate with. Out of the many car buying experiences I’ve had, this wasDefinitely a great experience! Thanks again Luscinda and Hansel Toyota! I’m very happy with the purchase.
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August 2023 by Joanell Serra
This place sold me a car that has a myriad of problems, then sold me an expensive contract that was supposedly to make it worry free. Except every time I bring the car in (to Honda next store, also owned by them) they charge me $99. Whether it’s to turn off a check engine light, due to their car’s malfunction or it’s an oil change it’s about a hundred dollars. When there was a bent exhaust pipe they said it wasn’t covered. $900 dollars was the quote. The guy down the street in Sonoma fixed it for $150. When I called last week to see if I needed to go to them for the supposedly needed oil change, they said any Honda could honor the contract. I get here and they say actually oil changes aren’t covered (it was their system that told me to come in). So I came to a Honda for no reason. When I complained no apology. When I went to talk to the sales person about this $3500 service contract that has not covered even one of the four problems this year, he straight up said “the lesson is you should read contracts more carefully.”Thats it. Great customer service.The two stars I’m giving them are for the one salesman who was actually motivated to sell me my car a year ago. The rest of them didn’t even try.Go elsewhere and don’t buy the automotive contract from Honda- it sucks.
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August 2023 by Rachael Z.
Bought my car with Louis and couldn't recommend working with him more! He completely understood me as a buyer, and was always available through the entire process. His customer service was above and beyond, and I've already recommended others to come to this location because of Louis! Thanks for a great experience for my first time buying a car!
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August 2023 by Alex T.
In 2014, I purchased a new Prius C from this establishment. The sales and finance teams provided excellent service, but my experience with the service department was quite disappointing. During the car's first oil change, my wife was informed that the timing chain cover was leaking and required a $1500 repair. This raised suspicion as the car had only clocked 5k miles. Given that my father was a Toyota mechanic who taught me how to inspect vehicles, I examined it myself and found no signs of leaks. Remarkably, my Prius has now reached 200k miles without any leakage issues. This incident stayed with me, and as the odometer hit 200k, I felt compelled to share this review after 9 years.
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July 2023 by bex salomon
From the start Mark was very responsive and extremely helpful. He assisted with my deposit for the new grand highlander hybrid max. He is one of the best sales associates I have had the pleasure working with in the past five years I have purchased two other Toyota from the dealer and he was not pushy, very kind empathetic. I did have my two kiddos wirb me and he was very kind.if you go to Hansel make sure you ask for Mark Johnson!
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July 2023 by Julie Kim
I just purchased my new beautiful Rav4 hybrid from Hansel Toyota and have nothing but positive things to say!I was in the market for a Rav4 hybrid for a looong time and Ivan and the team took such good care of me from the initial email inquiry until the day I finally got to pick her up. When I initially got in contact with them they didn’t have any models available for me to reserve or purchase, but they stayed in contact with me and let me know when something finally came up couple weeks later.Hansel Toyota prioritizes keeping their cars in the Bay Area rather than overpricing them and selling them to a highest bidder in other areas/state which I really appreciate.From my initial visit to put my deposit down Ivan and the whole team were so friendly and professional. When my vehicle was finally delivered few weeks later, the entire financing/purchasing process was so seamless and hassle free. They really took care of everything while I just enjoyed my coffee and hung around the dealership.Now I’m home with my new Rav4 and couldn’t be happier! THANK YOU IVAN and the whole Hansel Toyota team, I’m so grateful and pleased with my experience.I will be sending all of my future Toyota-seeking friends your way!
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July 2023 by James Sanchez
Chris Camp is the best salesperson I have ever worked with. I inquired about a used Tacoma at Hansel and Chris gave me a call right away. I live in Sunnyvale and asked Chris if he could ensure the truck was still on the lot and if he could check it for any noticeable dents/scratches/stains. He immediately went and found the truck and provided me with a bunch of pictures and ensured that the truck was in great condition. He set the truck aside for me as my family and I made the 1 hour and 45 minutes drive from Sunnyvale to Petaluma.The truck was absolutely beautiful, but the service did not stop there. Chris ensured that I took the truck on a long test drive, and when we got back he made sure that my pre-approval rate from my credit union (which was better than Toyota's current rate by 2%) was the rate we used during financing. At no point did he try and upsell me, he respected my time and worked quickly to get the financing started.Ivan Pacheco was also great. He had all the financing paperwork printed and ready for me. Again, no upselling and he was super helpful in explaining the details of the financing deal. It was easily the fastest and smoothest financing deal I’ve ever done at a dealership.The Toyota Hansel store itself is also amazing! When I walked in I was confused because the ambiance is similar to a coffee shop, not a car dealership (and I mean that in a good way). Also, the coffee machine they have made a really decent cup of coffee! Chris had the detail team clean up the truck before sending me on my way back to Sunnyvale.Easily the best experience I have had at any car dealership. I find it especially nice that even though I was buying a used vehicle I felt like I was getting the new car treatment. 10 out of 10 would definitely buy from Hansel again.
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July 2023 by Jimmy S.
Chris Camp is the best salesperson I have ever worked with. I inquired about a used Tacoma at Hansel and Chris gave me a call right away. I live in Sunnyvale and asked Chris if he could ensure the truck was still on the lot and if he could check it for any noticeable dents/scratches/stains. He immediately went and found the truck and provided me with a bunch of pictures and ensured that the truck was in great condition. He set the truck aside for me as my family and I made the 1 hour and 45 minutes drive from Sunnyvale to Petaluma. The truck was absolutely beautiful, but the service did not stop there. Chris ensured that I took the truck on a long test drive, and when we got back he made sure that my pre-approval rate from my credit union (which was better than Toyota's current rate by 2%) was the rate we used during financing. At no point did he try and upsell me, he respected my time and worked quickly to get the financing started. Ivan Pacheco was also great. He had all the financing paperwork printed and ready for me. Again, no upselling and he was super helpful in explaining the details of the financing deal. It was easily the fastest and smoothest financing deal I've ever done at a dealership. The Toyota Hansel store itself is also amazing! When I walked in I was confused because the ambiance is similar to a coffee shop, not a car dealership (and I mean that in a good way). Also, the coffee machine they have made a really decent cup of coffee! Chris had the detail team clean up the truck before sending me on my way back to Sunnyvale. Easily the best experience I have had at any car dealership. I find it especially nice that even though I was buying a used vehicle I felt like I was getting the new car treatment. 10 out of 10 would definitely buy from Hansel again.
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July 2023 by BB G
Ricardo and team gave us an amazing experience. We bought a 2022 Tundra Platinum. Not only did they avoid a hard sell, they also got the car deep cleaned, and delivered to us in the east bay so we wouldn’t have to drive back (2 hours round trip) when the car was ready.Highly recommend to anyone else whose thinking of buying a new car!
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June 2023 by TA
I have been to numerous Toyota milestone services over the past 8 years, but this particular visit (first for me in this area) stood out as little different. Unlike previous experiences, there was no check-in at the vehicle, and no one greeted customers as three of us pulled up. People were parking themselves in the line and then heading inside. Once inside there was a lack of clear instructions on where to proceed. I followed my instincts and approached one of the counters, only to be politely but firmly directed to back up and join the line at the end of a table (there was no line, nor any marking the line starts there). The representatives seemed preoccupied and I was informed that they would approach me when available. I waited for a full 20 (!) minutes before someone finally acknowledged my arrival. This was highly unusual for a Toyota dealership.Also, this was the first time a Toyota dealership had tried to tack in services over the necessary services outlined in the manual for this milestone. I asked them to only include what’s in the manual and do not add anything additional. They tried one more time to include some add-ons, and I had to decline it the second time.However, once I was checked in, the remainder of the appointment proceeded smoothly, and the clerk was courteous. It was just the initial check-in process that left me feeling perplexed, as it was unlike any Toyota experience I had encountered before. This would rate as 3.5 out of 5!
