-
April 2023 by Sam M.
Worst customer service- (esp. Christian Vaughn) rude, doesn't respond to emails or pickup phone calls. Picked up my paperwork and brought to the other location on Lakeville
-
March 2023 by Magin B.
I former tax preparer retired. For the last 2 years I went to H&R Block in Petaluma. Diane Solari prepared my taxes. the first year, and I saw her doubting, there were problems with appointments, comunication and dates. I belive she did a good Job with my taxes. I went back for the second time, last year. I encounter some of the same problems. Probable the taxes were right. This year I made an appointment in the same office and requested a different tax preparar. Te office made an appointment for March 8, and it was confirmed with Arlene. The Day before the appointmet I called the office and I was informed that I did nor have anny appointment on March 8, and the next possible appointment was in April. I requested a call back. Arlene returned my call, in the evening, and told me that she had seen my appointmet but her boss had cancel it, and stated that hr boss does that rutingly, and hurt her feelings, but she has nothing to do with her appointments, her boss makes them for her. Arlene was kind, and i imformed her that I will make a review, she was in agreement. I lost trust in the H&R Block, Petaluma office and should be investiigated for violations of ethical standards.
-
March 2023 by Donn Davis
ACCURATE. Consernd that we get everything we want. HER TAX PLANNING FOR THE UP COMING YEAR. 5 STARS
-
May 2022 by Navneet Sandhu
sue murphy found a mistake on my taxes, which was done by an indepentant tax preparer.
-
April 2022 by Roberta Hughes
My tax pro Mirza Baig, MBA, was very knowledgeable and there were no surprises.
-
April 2022 by Sallee O'Dwyer
The expertise of the employees. Just love Arlene Grayson.
-
April 2022 by Gary Coots
Kathy was very helpful, informed, and pleasant to work with.
-
March 2022 by Sharon Ryan
The woman I was fortunate to work with was wonderful. She explained everything which made it easy for me to understand the process. She made me very comfortable.
-
March 2022 by Chelsey Perez
This was the easiest process ever! My tax preparer did everything so that I can get all the credits/ deductibles that I qualified for.
-
January 2022 by G W.
If you want your taxes screwed up for the next 10 years then by all means take them to H&R Block. Specifically Catherine Barden and Leeann Dunphy. I don't know how they got their job at H&R Block and I don't really care they're both incompetent lying idiots who stole my tax papers and refused to return them OR they lost them. . They didn't fill out my paperwork they did NOTHING. I'd like to file charges against them for fraud. Pretending to be tax preparers. Run from H&R Block if these two are a representation of the rest of their employees. Which after visiting their office and speaking to them on the phone they all seem to be the same. Take good notes and record everything they say. When the IRS comes knocking they'll be gone. Leaving you holding the bag
-
June 2021 by Peter Ashlock
Donna was extremely patient, I was not always good at responding, and at the last minute I managed to rise to the occasion and Donna was very gracious and we got everything done on time. Really appreciated her patient attitude.
-
June 2021 by Tom Reidy
Andrea has help me for the past few years.She's the best
-
May 2021 by Emily E.
The worst ever! Prepared wrong, charged hundreds to prepare taxes wrong, unable to get an answer when calling the HR Block line , thousands in penalties , and still no call back after multiple promised calls. Also hours spent on hold, don't ever go here.
-
May 2021 by Julio Emmanuelli
It has been almost a year and they have not filed our 2019 tax returns, it's 2021! They barely communicate, lose the documents, etc. Also the person who answers the phone is very rude.Never use this office and not sure if I'd even recommend the entire company. Horrible service!F-
-
May 2021 by carol vernal
My Tax paper work was submitted on March 27, 2021 to Donna R. Deilena. Starting April 15th I attempted to contact Donna through the H&R office on Kenilworth Dr in Petaluma. That office was not answering or returning calls and when I was able to speak with a person they simply assured me that my taxes were in process when actually that was only lip service being that Donna was not answering calls from them. On April 30, 2021 I requested that my taxes be given to another agent or returned. Mind you this is over 1 month of waiting for communication from Donna or from the people that I managed to connect with at the Petaluma office. Finally on Friday March 30th I was informed that my paperwork was turned over to Dianne Solari, Senior Tax Specialist. Dianne went to work right away and finish my taxes by Monday May 3rd. She was a godsend & I truly appreciate her. Of course things get stressful in this office perhaps with more help or less clients she could be more friendly to clients.
