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August 2024 by Wingo Chambers
Will not service equipment they sell after the warranty expires. Beware.
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October 2022 by OswaldO Gonzalez
Hydrofarm already closed since one month ago, I don’t know the new address or if they just gone, but right now is a OnTrac shipping/delivery facility
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June 2022 by Carolyn A.
Hydrofarm's customer service is the best! Tech support was also very helpful. You can tell the whole company works very hard to be the best at what they do. The Petaluma warehouse has MOVED to Fairfield so don't go to the address listed here.
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April 2022 by loco low gonzalez
Hydrofarm already closed since one month ago, I don’t know the new address or if they just gone, but right now is a OnTrac shipping/delivery facility
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March 2022 by eTron
Been working with Hydrofarm for years. Friendly and knowledgeable staff always providing the best assistance. They carry Hormex rooting powders and their liquid hormone concentrate which is essential to my grows year after year. Ordered a few Phantom lights and ballasts recently as well and they've been working great.
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December 2021 by Jason C.
Very poor customer service when I called it says they were open but they were closed made no sense
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December 2021 by Austin W.
Horrible wholesale company that doesn't look out or supply small scaled businesses and requires huge minimum orders. The parts are inferior made products compared to brands like HLG or Milwaukee instruments. At first I was kinda offended they were basically calling me a guppy while they are whales, but now I look at the wisdom of it and all these bad reviews and realize I dodged a bullet and most likely a loss of profit and customers due to their negligence. Stick with a more refutable brand that actually has quality and service in their motto
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September 2021 by Daniel Hembree
Received an already used exhale c02 from this specific location. Purchased August 23rd and still waiting on the \\\"new\\\" replacement. Customer service is about the same; UNRELIABLE
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May 2021 by Paul Khela
Super quick unloading. In and out within 15 minutes. They are at lunch until noon.
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April 2021 by Kevin Y.
Hydrofarm is the industry leader and has been for years. Does anyone remember Hydropot (early incarnation). From systems, lighting nutrients and other supplies. Unlike other companies they really are Hydrofarm not someone's subsidiary.
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March 2021 by Igor Silkin
Good service. Good guys !
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February 2020 by R B.
To their credit, I actually talked to a human in customer service AND got a call back from the tech dept. the following day. A quick diagnosis and paid return of my Active Aqua chiller led to a replacement unit sent back within a week's time. Very happy they stood behind their product.
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September 2019 by Dr. ..
This company has the best employees seriously they always try to help however they can.i needed a certain part for a chiller and since they didnt sell that part they gave me one! Yea I know its nuts and they actually help you if you are an inexperienced grower I've read .this is a 5 star company .
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July 2019 by Nick Ashmore
I've been self employed for over 25+ years, the last 5 in the grow business. This is by FAR the worst Supplier / Rep that I've ever bought from. The Pennsylvania branch or anything east of the Mississippi is almost always out of stock. They make promises that they have no intention of keeping. If Hydrofarm does not get their act togeather soon BWGS wont be tyhe only grrow store supplier to FALL.
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July 2019 by robert torres
Got a door right away ,Fast unloading .
