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February 2024 by Landra
Excellent customer service. Friendly, knowledgeable, fast. Never a large line. I can always get in and out quickly. Alex and Ahmed are the best!
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January 2024 by Anna Smith
The employee lied and said the phone I wanted was out of stock but was available in rohnert park. I drove all the way there and they dont have it. Too lazy to do her job and sent me on a wild goose chase. Thanks a whole lot for wasting my time.
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August 2023 by Ali Foroutan
The reason for the 1 star is because you can't write a review unless you do the star thing otherwise I'd have said zero star. The most terrible phone experience I ever had and I can't even call that bogus number on their Google page without being hung up on before it even rings
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July 2023 by sonny walker
Today I came in the store because unfortunately I couldn't pay my bill but Luis hooked me up with a 3 day extension, kids great at his job ?
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July 2023 by Robin Sanchez
Jackie was excellent help for us.She knows how to use her customer service & helps the customer in a pleasant and friendly way.She is an asset to the Metro Store!
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November 2022 by Sara Mitry
I got Moto Pure phone for $135 out the door with 30 days of service
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October 2022 by DAB
Usually this location is much more helpful than the McDowell location.. my phone is just about nonfunctional and I rushed here after work and they're closed early.. there's no signs indicating a change of hours, nor does it reflect a change of hours online. Would've been nice to know when I checked todays hours before rushing here in the rain for no reason.
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February 2022 by Lol Lol
METRO ...YOUR EMPLOYEES HERE CANT OPEN STORE ON TIME....MAYBE CHANGE YOUR BUSINESS HOURS ADJUSTING TO YOUR TARDY EMPLOYEES
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January 2022 by Colleen P.
I went back to your store in Petaluma on East Washington today to exchange my android phone for an i phone. Luckily the same clerk that I'd met before was there to help me again. I'm a senior and he understood my problem with the android and, again, he was marvelous in explaining what I could do to make my new cell number easier to manage. A friend who was with me is going to drive from a nearby town to come back to this same Metro shop because the clerk is so kind and patient! She's ready to change service providers and sign up with Metro. Super service, excellent prices, good equipment. Fantastic.
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December 2021 by Darcy Byers
Usually this location is much more helpful than the McDowell location.. my phone is just about nonfunctional and I rushed here after work and they're closed early.. there's no signs indicating a change of hours, nor does it reflect a change of hours online. Would've been nice to know when I checked todays hours before rushing here in the rain for no reason.
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March 2021 by Teresa Taylor
I'm a disabled individual and I tried to call and explain to them I'm a little slow they always put me on hold and never get back on they never answer their phone ever these people and Washington boulevard are lack of professionalism and they just need teamwork so they can understand the disability if some people they need to learn to have patience and not just hang up on themAnd ignore their calls
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November 2020 by Debra Durgin
Best Metro Store because of Omar, he cares about each customer that walks in, he listens and finds the perfect phone and plan for you. It’s wonderful to have a manager that takes ownership of his store. Thank you so much for your great customer service. Debra
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September 2020 by Cindi Abraham
We have not had good experiences at the Novato location so we decided to come here. Sooooo worth the drive from Novato. Omar was very knowledgeable, professional, helpful and friendly. He explained the advantages of the phones we were considering without being pushy.Excellent customer service and we are very happy.
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September 2020 by Daved Mcdowell
This place are awesome.especially omar is a great customer service he always help me every time I come here thank u omar.
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September 2020 by Brian Grays
The service was very considerate and helping.
