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December 2023 by Mike S.
I've been to this location multiple times. The staff there seems to treat me like I'm a complete inconvenience to them. And they usually don't have what I'm looking for anyway, their prices are really high on oil and other auto parts.
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December 2023 by James Andersen
My go to place when in town while working on my daughter in-law's car, oil change, wash and wax every 6 months
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November 2023 by Uriah Vogt
This Napa Auto parts is the best. As is all Napa Auto's. I often go in looking for hard to find parts. These guys in Petaluma go the extera efforts to find it. Even look in the old books if need be. Santa Rosa is pretty good too. I'd guess all Napa Auto Parts in all are real car people
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September 2023 by Ed J.
I have a small fleet of commercial truck and several company pick up trucks. We buy a lot of parts. Usually I am down at the Novato store. This was my first experience with the Petaluma store and it was a good one. I needed parts for a water tender that was working in Lake County. I had some iffy descriptions of the parts needed from my driver in the field but Aaron was able to figure out what I needed and they had it in stock. I can't tell you how important a good counter person is at an auto parts store. They saved me again!
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August 2023 by Dave H.
Ok so napa has always been my go to place for my automotive needs since I am retired from managing a large fleet for a local government in Marin co for over 30 yrs and used a Napa dealer for our needs. The parts people we all very knowledgeable and knew what they were selling. So when I needed parts I would go to the local napa store here in town for my needs and received the same service I was used to, knowledgeable and helpful which I thought that's what napa prides themselves on. My Last visit there was less than impressive and I thought to myself oh my what happened. I wasn't going to review them at the time because I don't usually review. But today I was talking to a friend and he told me it had changed hands and that's what prompted me to review because boy has it gone down hill in a hurry and now I know why. So without calling anybody out I think the new owner better get it together with his staff. Meanwhile I may as well go to some other facility for my needs and will no longer refer my customers there which I had been doing frequently. I will wait several months before I return there to see if there has been any change.
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July 2023 by Scott Gilroy
Once again the counter staff were a big help getting me in and out and and getting me the right parts
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February 2023 by Mark Davis
Was treated with the utmost respect and seriousness to my needs. Thank you Raymond ?
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August 2022 by Freebear Freebear
Great place if you need good Auto parts. Knowledgeable people. Aaron who manages the place has been in the business for years if you need an expert he's the one to talk to. It might cost a little more than other places but you will get quality parts and great service.
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August 2022 by Graham Berry
Amazing service. Friendly people. Would recommend!
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July 2022 by Josh Garatli
Had all the parts I needed inside
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June 2022 by Kurt McKenzie
Great staff with a lot of experience. Especially helpful when it comes to finding parts for my classic 65 Plymouth. They seem to have more parts for classics at a great price. One clerk even trimmed wiper blades to make them fit on my obsolete old Chrome wipers. I felt that was above and beyond service that I haven't seen for many years.
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October 2021 by Charles Bragg
Great place good people
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September 2021 by Heil Estate Service, Junk Removal & Hauling
Great customer service. If part's not available, they check other store locations. If you can wait one day, they will have it shipped over from another location. If it's not in stock and you need it same day, they will call other businesses for you and track down the part! Extremely happy with this store and it's location.
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September 2021 by Timothy Palmer
Even when things go south the crew at pet napa are on top the game in Sonoma county slot of these other shops part houses are adad state indeed we can give that to are stupendous government. .
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September 2021 by Kim Howes
Kind, helpful and friendly
