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August 2023 by Jeanne C.
Chris and his staff take great care of my Chevy Silverado (that I pull my horse trailer with) and now May Audi. I'm very comfortable driving my horse to Montana and back knowing the Chevy is totally reliable.
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February 2023 by Caroline M.
I think they are awesome. Really caring and fair. Bottom line - is I trust them as if they were family
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July 2022 by Christopher F.
We are loyal customers here, and will keep coming back. Chris, Adriana and the whole team are really great! They treat us fair, always take the time to explain the repair to make sure we understand and approve of the work, and go above and beyond to make us happy and keep our cars running well. I highly recommend this family business to anyone who is looking for a shop with attention to quality, price and kindness.
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February 2022 by Vicki D.
I did not have an appointment, but had to have my car towed to Empire. Chris immediately diagnosed the problem, and fixed it within minutes. I am very appreciative that he could take time out of his busy schedule to accommodate my old car. Thank you Chris, and all of you good workers at Empire Automotive!
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January 2022 by whelkpeopleofdoom
I swear almost every time I drive by this place these guys are blocking or almost blocking the road somehow. I'd have more sympathy if it were an empty and or/damaged car since they service vehicles in disrepair, but it's always someone stopped in a running car, chatting with a worker out front, or just people standing in the road talking.Keep in mind too that this place is in front of a blind turn so it's not just annoying, it's dangerous. Once I got stuck behind a car that was soaking up some buddy time and I had to honk because they weren't moving. They acted like I was the one being rude when they were expecting me to go around them and potentially turn into oncoming traffic (again, blind turn). Unbelievable.The disregard, selfishness and overall rude attitude towards the public should tell anyone not to patronize this business.
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January 2022 by Tyler M.
I've taken 3 separate vehicles here, every single time I've had a 10 star experience. No random odd false parts offered or needed, just pure honesty and pure professionalism. They WILL NOT hit you hard with high fees, that's my biggest part of enjoying their services. Extremely friendly, available, and keep you in the loop. 10 Stars!
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December 2021 by Mikhala S.
Seriously amazing service!! I was referred here by another auto place in the area that couldn't fix what I needed - an oil leak in my car. The team at Empire welcomed me and got me set with an appointment the next day! During my service time, I relaxed in the comfy waiting room with tons of snacks and amenities. The man helping me - who I believe may be the owner? - was so attentive and explained what they were doing at each step. He called me by name each time he had info to report back, and got my car all fixed up in just a few hours. The total cost ended up being $100 less than originally quoted because he discounted some of the labor time! He made a lifetime customer out of me and my brother who lives in town. We will definitely be back!
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November 2021 by Erin N.
Chris is friendly, approachable and willing to go the extra mile for his customers. We've been taking our SUV and truck here for years and the service is consistently exceptional.
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October 2021 by Paul M.
(First of all, sorry to take more than a week to get this review up!) This is a fantastic shop!! My wife and I were driving home to Washington from the LA area and we broke down in Petaluma. Empire went above and beyond to get us back on the road FAST and we were so appreciative of their service. Everyone we dealt with was incredibly helpful and professional. Both Chris and Chuck were amazing. I wish I lived in Petaluma...I'd be a lifelong customer. Fast, honest, quality shop with top-notch customer service!
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May 2021 by Emily C.
Awesome service with a knowledgeable and friendly staff. Love supporting this local family owned business for 20+ years!!
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January 2021 by Margaret P.
Chris and the whole Empire Automotive Team are hands down the best mechanics I have ever experienced. My vehicle broke down randomly 3 days before I was due to give birth to my first child. We had only been to Empire once but I didn't know what else to do so I had my vehicle towed to their shop. The next morning I called and explained to them what had happen and why this was time sensitive. I could not believe how accommodating and understanding they were. Chris and his team went above and beyond to get my vehicle back to me as soon as possible. I will never bring my vehicles anywhere else and I will be highly recommending them to everyone! Thank you so much for the amazing service!!!
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January 2021 by Michelle L.
We've taken several of our vehicles to Empire and I have always been pleased with the honest communication. This last time we needed our daughters Jeep engine replaced. Although the journey had its twists and turns Chris was always clear with next steps and a pleasure to work with. Thank you Empire!
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September 2020 by Chrisie H.
Chris, Chuck, Adrianna and the rest of the staff at Empire are great! On my way to work today My van had an unusual noise. I drove to Empire and Chris stopped what he was doing and took a look at it for me. I felt bad for just showing up without an appointment and disrupted his morning but he did not have a problem with it! He found a loose hose, fixed it , tested it and had me back on the road in no time. I have taken my van there for years and they are all great. Very helpful, friendly, professional, knowledgeable and honest. They never try to push any extra work like other places!! Very honest there. And during COVID they are extra careful and wipe everything down extra. Thank you so much!!
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July 2020 by Emily K.
I cannot recommend empire enough!! Everyone I talked to had the best customer service, and they fixed my car in a day and a half, (very quick)! They reassured me what the problem was, and were willing to speak to my dad and let him know they were sure what the problem was. I was worried about what the price was going to be (especially since I am not working as many hours) but I feel like I was given a fair price and you can tell they really make sure they take care of their customers. I have already recommended them to a friend and will continue to do so!
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July 2020 by Sam W.
I had a leak in my transmission. They told me it was the automatic transmission radiator, and it had a ding from a previous accident. They fixed it fine and gave me the dented radiator to take picture of and send to my insurance company. As the p[trevious quote was for body only, they p[aid me in full.Thank you Empire auto for such a good job.
