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December 2023 by Melissa C.
I enjoy taking my dog to petco. The staff is so friendly and always acknowledges my dog and me upon arrival. The store is so clean and if for some reason your fur child has an accident, there are wipes and trash cans throughout the store so you can clean up the mess. I love the sale bins that are available throughout the year. I always let my little guy pick out a toy or two from those bins every time we make a trip to petco. I always enjoy walking throughout the whole store. I love looking at the lizards (as does my dog ), looking at the kittens and cats available for adoption, and seeing the beautiful fishies. I'm always tempted to go home with a new pet, but I contain myself.
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November 2023 by Kay O.
I've been to this particular Petco, a handful of times, and they always have a pretty good discount area or buy one get one free. Since I have huskies, and one of them is picky, those are always good deals for us to buy to test to see if the puppies well, the picky one likes the new treats. Specially helpful with changing their food because the picky husky does not like to eat the same bag every month and we switch him out from dry kibble to a different kibble daily! Pickiness, go figure! LolPetco also has a great deal where if your dog does not like the food you can return it as long as you have the receipt. That is incredibly helpful because there's a number of times my picky husky will not eat the food two days in a row and he likes to sniff and nibble And then doesn't like to actually eat the food that's in his bowl! Lol this particular Petco is rather small, but very well kept so I will be back again.
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August 2023 by Nicole C.
I think they did a great job grooming my labradoodle. I'm not specific on what I want or how she's shaped except, I want her basically shaved. It's more of a mandatory cut than a cosmetic so maybe that's the reason why. The first time they kept her tail long which was not great and this time there's rather obvious longer strands but again, not super picky. Main reason for 4 stars instead of 5 is because it costs $81 without the added tip. And my thought is if they get to just shave her it should be cheaper but that's just my thoughts. I'll keep going unless I find a place that'll do it cheaper.
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August 2023 by JD D.
Three strikes, and I'm done. I've taken my dogs in for grooming, and each visit was disappointing. 1st visit my puppy, part malamute mix & his 11 yr old pittie brother went for grooming. I just wanted my pup to get introduced to grooming gently, but, he didn't settle in according to staff, and I had to pick him up within minutes. 2nd time, both went for full grooming, my pup also got a deshedding, the works, my pup had been groomed elsewhere in the meantime and did well, so thought I'd try here again. Apparently the hair cutter called in sick, so when I got there, they said they'd groom him, but I'd have to bring him back for a haircut. The deshedding didn't seem to happen though. On the return for his haircut, I made clear the back side was most important area of focus, but it's the only area that didn't get cut.. I had to trim it myself. I opted to give them 1 more shot, alas, I show up, and one of the groomers, the one with all the face jewelry (Devon) didn't want to take my malamute mix because he makes too much noise according to her. It bothers some she said, though no other dogs in the enclosed grooming area. Nothing was said about being noisy when I last picked him up, didn't note his profile, and didn't call before I showed up for our appointment, despite him being on the schedule to discuss. Instead, she waits until we show up. If you don't want to deal with a dog that makes noise, maybe tell the owner in advance, so we don't book another appointment and make plans around that appointment time. It's called communication. Pretty simple. My dogs are otherwise very quiet, even when neighboring dogs are going crazy, my dogs don't get triggered. They rarely make noise anywhere else, but my younger pup doesn't seem to feel comfy there. I thought initially it was because grooming was still new, but maybe it's just the vibe he gets off the groomers, because he isn't like that with vet staff or other store staff. Needless to say, 3 strikes and you're out. They've lost my business for my dogs. If you have dogs that make any noise, don't bother. The groomers I've used elsewhere did well with my boys, and I only took them to Petco because the location is more convenient, and my Vital Rewards, but I'll never make that mistake again. Back to the other groomers. Vetco staff and other staff are great, so I'll continue using Vetco and pick up online orders, but the groomers leave MUCH to be desired.
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June 2023 by Molly S.
I'm only leaving one star cause I have to and for the record have never left a yelp review ever. I feel compelled to at this Petco and I'm not even a big animal person BUT Serious Animal abuse in this store. 20 single fish in 3x3 inch containers with no air hole and 7 of them were straight up dead. the fish at the fair are treated better. 4 little hamsters in a small cage - 2 attacking each other and one appeared dead. Guenia pigs in super small cages. Algea growing in dirty fish tanks. smells like dog poop from the uncleaned dog grooming window. The worse was the cat scratching the cage and meowing at us - begging for attention. My daughter and her friend (teens and animal lovers) were in tears because of the sadness and animal abuse. why you can't just sell animal products without subjecting these poor animals is beyond me.
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May 2023 by Annamaria P.
My local groomer decided to specialize in small dogs and I couldn't find anywhere to get my 39 pound Portie groomed. I felt I was taking a gamble on Petco and was and continue to be pleasantly surprised. The staff is professional and warm and take extra care with my 13+ year old dog who has lung cancer and still manages to be an unruly handful! I love the simplicity of their online appointment booking. We get the full groom and my fur baby comes out smelling and looking great. The Petaluma Petco also has a vet that is open every other Saturday, which we have satisfactorily used when our regular vet was closed. Over the last year or so, I've noticed they are carrying more and more natural grooming products, pet food and treats. Petco is really working to be an affordable one-stop-shop for pets.
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March 2023 by Chris R.
Brought my dog in for bath and haircut plus I added shed release. I get a call about 1/2 hr after dropping him off saying it's taking to long to comb his undercoat out that she just doesn't have time for. This is why I brought him in and paying extra for shed release. Isn't this what they are supposed to do as a pet groomer? I picked him up , bought a shed brush, had his undercoat brushed out in 10 minutes. I just think she didn't want to do her job. The only way I'll bring my dog back there is if kat returns from her leave. She has never had a problem with my dog and always does a great job!
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December 2022 by Claire S.
I recently adopted two kittens so I've been in and out of petco for the past month. Since my first visit, the customer service has been delightful.During my most recent visit, Benjamin helped me out with my online order. It looked like he was the only employee at the time, but that didn't stop him from being attentive and greeting customers while also feeding the cats they had for adoption. If you've had a bad experience here in the past, I definitely recommend giving them another try because all of the staff that I've interacted with has been great!
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March 2022 by Chris P.
My rating is for Catherine who was our dog groomer today. We adopted a rescue dog a few months ago and we're so nervous on how to select a dog groomer. We saw a recent review that was ***** so we went ahead with the appointment. Catherine made us feel comfortable and at ease and she is absolutely amazing with dogs and you can tell she loves what she does and definitely loves the animals she works with. We booked another appointment for May. Definitely recommend!
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March 2022 by Mercy C.
Taryn was great! Our 12 lb Maltipoo looks great and he didn't seem traumatized like he did with another groomer! Kat was also so kind, nice and informative when we were checking in. Will be back!
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January 2022 by Jessica F.
Grooming review: Kat is the reason we keep coming back! We only get our dog's nails cut/buffed and it seems like such a simple thing, but Kat is awesome. Our normally skittish dog loves her, she's fast, neat & gentle. We've been elsewhere & it never goes as well as when we see Kat. She is it for us!
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December 2021 by Tony F.
Great place, smart people, I come here weekly for my reptile and dog supplies, and now they are putting in a vet clinic how great! also I read the ridiculous review that "Colleen G" left and I believe I've seen all the employees use a handheld that looks like a phone but it's actually to check the merchandise, I should know because I've asked them to do price checks for me before and that's what the used.
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October 2021 by Ben H.
Phoenix was absolutely amazing. Whoever answered the phone didn't find the correct food but she had no problem! Smart, friendly, and hard worker! Thanks much!!!
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October 2021 by Emily F.
I took Gus to Petaluma Petco for a haircut yesterday. The price was only $69! It is also the best haircut he's ever had, and he wasn't upset. I stopped taking him to the groomer a couple of years ago and started doing at home haircuts ( ) because he always seems so traumatized afterwards. Anyway, not a traumatized dog, cheaper than previous groom shops, best haircut he's ever had, and I dropped him off before 9:00 and was able to leave him there until 2:00 so that I could keep previously scheduled engagements. 10/10 highly recommend. Thank you, Taryn.
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October 2021 by Clarissa C.
My dog had a grooming appointment at 8am and we were there right on time . Just to find the doors closed . The grooming room lights were turned off and no one was there. We waited outside for 15 mins and no one ever opened. Sounds to me like someone was late to work!!!!!! Very unprofessional!!!!!!