Quest Diagnostics offers a range of lab testing services, including COVID-19 antibody tests available by appointment, with face coverings required at all locations. The clinics are conveniently located behind Petaluma Valley Hospital and next to the St. Joseph Health Medical Group building, making them accessible for patients in the area. Patients can schedule appointments online and find helpful tips on preparing for their tests on the company's website. The services include routine blood and urine tests, pediatric specialty testing, glucose tolerance tests, and wellness programs with biometric measurements such as height, weight, and blood pressure. Patients generally find the staff professional, pleasant, and efficient, with many reporting minimal wait times, especially when appointments are scheduled. Walk-in patients sometimes experience longer waits depending on how busy the location is, but some have had quick and painless blood draws, praised for the technician’s professionalism and gentleness. Check-in processes are typically smooth, and the facilities are kept clean. However, some reviews mention difficulties with online appointment booking, including limited availability and cumbersome navigation, leading some to prefer walk-in visits. There are also concerns about parking, with some noting that Quest vehicles take up much space, which may affect neighborhood relations. Overall, Quest Diagnostics is viewed as a reliable and professional option for lab testing, with positive experiences highlighted by patients who appreciate the ease of service and friendly staff.
Quest is moving to automating and there is no front desk person. This adds to unnecessary dissatisfaction and a strain on phlebotomist having to take on more patient complaints (work quality impacts patients).
May 2024
I had an appointment and was taken on time. The lab tech got the vein on the first attempt, and I did not feel anything. Everything went perfectly.
May 2024
Quest makes it easy to book time and staff are really professional and pleasant. Sometimes I wonder why people are taken in that are not on list ahead of someone that has registered.
