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September 2023 by Josh Stephanie B.
When we first moved to Petaluma, we started going to Raley's because of its convenience but we soon met Mrs. Carrie and continued to go so we could see her. My son, now 4, loves her so very much. So, we chose this location of Raley's even when their sales weren't as good as neighboring stores, we stayed as prices crept up and we stayed after our schedule no longer lined up with our favorite employee. I prefer the self checkout with small children for so many reasons- as I know a lot of other people do. The registers always seem to freeze up but we would just wait patiently for someone to come help us- no big deal. Today, however, when I was checking out (9:50am) and the register froze up, I encountered the most rude employee I believe I have ever met at a grocery store. I don't know her name but she has assured that we will now be shopping anywhere but this location. The real kicker is, I never even spoke a word to her- not one word. Whomever she is (I included the time so you can see who put in their ID number of you care to know) has an incredible problem with self check out registers, and apparently, the people that use them. Perhaps you should focus on finding employees that are loyal to customer service before you lose all your loyal customers. There are too many grocery stores in a small area to pay money and be disrespected with rudeness.
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August 2023 by Susan B.
I'm a loyal Raley's customer and have been since the Petaluma store opened. While the produce department has always been the saddest Raley's produce I've ever seen, I have remained loyal. Today, however, I have to speak up. I'm one of those customers who will bag my own groceries if no bagger is available. I'm just standing there anyway, so it's not a big deal. Today's checker just watched me when he was done ringing me up, then proceeded to watch me load all of those bags into my cart. I had six, so he had plenty of opportunity. He didn't even try to help or offer assistance. My complaint is not necessarily with the checker. It's with management who hires these young adults and then doesn't train them properly! Most checkers thank me for helping them out but this young man just stood there watching. Come on, managers! Help your new employees to be successful! They are the face of your business, and your customers should feel appreciated. (Please note that this is not my usual experience at this store, so maybe that's why it bugged me so much.)
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August 2023 by Jess D.
We are a travel family living in the area for work! After reading several reviews from several stores it was the review about Dustin that caught my attention! We like good quality meat and seafood and we want someone who is knowledgeable! Dustin is all of that and more! My girls love to see him! He gives them a cookie every time we come in! We pass several other grocery stores but because of Dustin we will continue to come back! He also knows where EVERYTHING IN THE STORE IS!!!! He helped my husband out one day when I couldn't go and made it a breeze for my husband! Dustin holds a special place in our hearts and I hope they know how great of an employee he is!! Thank you Dustin for everything!!
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June 2023 by Greg Tyler
Today at 12:35, I had a cart with $150 worth of groceries next in line, in the only open line, behind a shopper with an overflowing cart. The counter beyond the register was full of items stacked on top of others for bagging. I watched for about 10 minutes, but it was going to be a long wait. The checker said she would have to bag it all herself after finishing the checking. I left my cart and went to Safeway to save time. I'm a card-carrying Railey's shopper, and this experience was really lousy. No effort was made to bring up another checker, no one tried to help me or keep me from leaving. Might not be a return customer.
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May 2023 by carolyn brew
Everyone is very nice at this store..But the pharmacy..They go out of their way to help .. The pharmacist was all alone yet took the time to show me where I could find the ear drops I needed.. Even though over the counter medicine he still exsplained how to use them ..I would have given 10 Star "s after going to two different places and being engorged, Happens when you are old but I know where I am going to go from now on.. Thank Pharmacist from Raley Rohnert Park
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April 2023 by Harlee Matthaeus
Raley's is great, again clean restroom, very tidy store in general. They tend to be higher in price than local competitors. I also must say the meat, dairy, and produce are the best in this city. So you get what you pay for.
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March 2023 by H.A. “Herb” Genelly III
I’ve been required to use various Pharmacies over my lifetime depending on where I live or the ability to get prescriptions filled consistently. Most of these pharmacies have proven to be pretty solid and fairly consistent. But the one pharmacy that’s the closest to my childhood pharmacy (Larks/Rexall) where the staff is head & shoulders above the rest, taking the time to get to know your name, talking to you (not at you) with a genuine interest and they provide highly professional, competent and courteous service based on your medication needs is Raley’s Petaluma Pharmacy. It’s still like the old family pharmacy.I never have to wait longer than a few minutes in line as the staff is so attentive to all the customers. They use technology (texts/emails) so I know exactly when my Rx has arrived, the cost and the process is always easy when it comes to insurance. I don’t believe the Pharmacy staff gets nearly the appreciation they deserve especially when they have to deal with circumstances way beyond their control (like supply chain issues) and/or customers who fail to show any common courtesy or understanding when it’s their doctor’s office that made a mistake and not the pharmacy staff. I couldn’t recommend Raley’s Pharmacy any higher than 5 stars but they’ve earned 10 in my book.
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February 2023 by Herb G.
This is a review of the Pharmacy:I've been required to use various Pharmacies over my lifetime depending on where I live or the ability to get prescriptions filled consistently. Most of these pharmacies have proven to be pretty solid and fairly consistent. But the one pharmacy that's the closest to my childhood pharmacy (Larks/Rexall) where the staff is head & shoulders above the rest, taking the time to get to know your name, talking to you (not at you) with a genuine interest and they provide highly professional, competent and courteous service based on your medication needs is Raley's Petaluma Pharmacy. It's still like the old family pharmacy. I never have to wait longer than a few minutes in line as the staff is so attentive to all the customers. They use technology (texts/emails) so I know exactly when my Rx has arrived, the cost and the process is always easy when it comes to insurance. I don't believe the Pharmacy staff gets nearly the appreciation they deserve especially when they have to deal with circumstances way beyond their control (like supply chain issues) and/or customers who fail to show any common courtesy or understanding when it's their doctor's office that made a mistake and not the pharmacy staff. I couldn't recommend Raley's Pharmacy any higher than 5 stars but they've earned 10 in my book.
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January 2023 by Sue Harris
Just went to the Petaluma Rayleys and was very impressed with the store. It is a little bit smaller than the Santa Rosa one but I liked it. Very clean store and they had everything I wanted plus some things that I didn't know that I wanted. I would highly recommend this store for your grocery shopping needs.
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January 2023 by Houdinimom kalt
The store was well stocked, which is important during the holiday season.
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January 2023 by Lysa C.
Dustin in the meat department deserves a raise! That guy is awesome. Helped us with our seafood experience! All around great service
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December 2022 by SleepyCocoa
I really love this place, they have everything. It's like a mix between Safeway and the trader Joe's with a special take on "dark and strange but good drinks" and I do enjoy the feel they give to shopping. I also know that they used to give cookies to children who asked the people at the cake counter(though, I don't know if that continues after the pandemic.) This place makes me very nostalgic and I don't think it gets enough credit for surviving so long and having so much.
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December 2022 by Aero-bourne
I really love this place, they have everything. It's like a mix between Safeway and the trader Joe's with a special take on "dark and strange but good drinks" and I do enjoy the feel they give to shopping. I also know that they used to give cookies to children who asked the people at the cake counter(though, I don't know if that continues after the pandemic.) This place makes me very nostalgic and I don't think it gets enough credit for surviving so long and having so much.
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October 2022 by Janice LIstman
best place to shop!...especially in Monday's! Their specials day ! Price increase on my reason for going to Raleys, had a 30 cent price increase. Not Happy
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September 2022 by Kay O.
Raleys, Nob Hill, and Ralph's, all seem to be the same vendor. Lol I really like their wide variety of different groceries and products from different companies. They also have a unique bakery and fresh seafood area that I appreciate since I have a handful of food allergies. I also like their open deli sandwiches as well as the cute little to go items they have prepackaged.