-
February 2024 by Consumer B.
THE WORST EXPERIENCE EVER! I've been a customer of u-haul in other states and cities for decades. Every OTHER U-Haul location was perfect except this one! The owner is absolutely the worst. He was snappy with me, yelled at me, refused to communicate, illegally charged me a cleaning fee despite receiving a clean trailer back, refused to provide a receipt, refused to credit back the cleaning fee, hung up on me several times when I tried to talk with him about his illegally charging me fees, then threw the phone in the corner and left so I was talking to the wall. He charges fees illegally and tells you to take it up with U-Haul for refund. I filed a complain with U-Haul about his illegal practices and I called the police on him. The guy is a criminal for what he's doing. I encourage everyone to file claims with u-haul about this guy so he doesn't get allowed to rent out U-Haul any more. This is an extremely poor representation of U-Haul services.
-
January 2024 by Out Loud
Was never more sure that a lady was looking to charge me an extra ten bucks than at this uhaul.Drove it only 9 miles, and she charged me 10 for gas. I never left it running, so mathematically doesn't make sense.I've rented from North Bay three times this week with almost the same mileage to my house, and they never billed me, same truck and everything. They just didn't have a vehicle available yesterday, so I thought I would give this place a shot despite the bad reviews.When you drop off, make her do her inspection with you there so you can dispute right away. She is going to try and get you out the door and bill you later.
-
December 2023 by Monica Tmartella
Thank you local UHaul for providing a truck to get me out of a jam. I had no other options.
-
December 2023 by Carlos Puerta
The band was clean but it smelled like a wet dog and had hair on the seats. I took it because it was the only one available and I needed it urgently. I previously rented another one elsewhere and it was in much better condition.
-
May 2023 by Kendall Hoeft
Need better communication skills. Yikes. Rude, rude, rude and impatient.
-
May 2023 by Pedro Botello
Never answer
-
November 2022 by Kyle Cherno
I would like to do business here but I can't because they require a mask with no question. The fact is I cannot wear a mask it is not okay that they refuse me service because I cannot and will not wear a mask. Also you go to their other businesses and they don't require them this is segregation at its finest.
-
August 2021 by Jenifer S.
Came in this morning to pick up a "reserved" trailer, to which I had originally arranged for it to be rented out for 3 days. To my surprise, it was only reserved for 6 hrs. When we told the owner, he was snotty and rude about it and stated that we only received it for those 6 hrs. He was not helpful what so ever, and failed miserably within customer service. He also gave us a hard time when filling out all necessary paperwork, with issues that arose, which I never had encounter at any other Uhaul establishment. This is the 4th Uhaul I have rented in the past few months, and wanted to try this one particular location, as it was closest to our home. This will be our first and last time coming to this location. Better off driving 20 minuets to Santa Rosa, where we actually get top quality customer service. If I could, I would rathe this a zero star establishment. DO NOT come here if you want to waste your time, and be treated poorly. Worst experience ever!!
-
May 2021 by Anna L.
This place deserves zero stars. We rented a U-Haul and returned it with less mileage than estimated, before the estimated time, filled the tank up to half a tank which it was at, cleaned it, and still got charged a $25 cleaning fee. We will definitely go elsewhere in the future. Thank you for stealing money from us
-
March 2021 by Stephanie Goodson
Rented from here several times, and every single time they have been kind and helpful, even with last minute requests.
-
March 2021 by Rivka R.
Trucks are always clean and ready to go. I rent a couple times a year from them and I make sure the fuel level is where it was when I picked it up and clean out the cab when I'm done. Has always been a seamless transaction. Zero complaints. It's a great local spot run by 2 locals and occasionally there's a small line, but they do everything right and make sure everyone is safe and the equipment is clean.
-
November 2020 by David Cameron
Really great customer service ?
-
November 2020 by Jack Rasmussen
I rent here all the time. Every 6 months there is a new, more-efficient way to do the reservation in person. I love it. Other than at the end of the month (for renters making changes), there are plenty of trucks available.
-
October 2020 by R S.
The owner Walt is a fraud. He claims to do an oil service for your car and charges a decent rate only to find out the oil was never changed. Upon returning uhaul the same day he charged a 25.00 cleaning fee for a clean uhaul. Do not rent here ever! Very dangerous location.
-
October 2020 by Brent R.
We did our reservation online and it sent us here. They were super nice, it was quick, the trailer worked, and they even had some rescue chihuahuas in the front in a fenced off area--super cute! I think the simple U-Haul service is just fine. No experience with repairs or anything else.
