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March 2024 by Wei
I give 5 stars to this UPS store. The employee here were super helpful. I had my passport photo taken and documents notarization done here very smoothly.
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January 2024 by Andrea B
Don't get your hopes up because of the Under New Management sign.The store isn't the same.No greeting cards and now a $2.00 charge to put 12 " of tape on my Amazon return.In fact, Amazon states on their return page that the UPS store would pack up my return so the $2.00 charge was Bogus.The old employees were much better and I will find another UPS store to give my business to.
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January 2024 by Lara Birchler
Lamination services are twice as expensive as Staples and they messed up one of my sheets. I was surprised by the cost, yet understanding about the less-than satisfactory result because someone was being trained on the machine. I did not complain, but still the cashier took a moment to hand-stamp my receipt with red ink “NO REFUNDS ALL SALES FINAL”. This action was unnecessary and insulting to me.
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December 2023 by Katrina Brown
Would give zero stars if possible. Tried to ship two packages, shipping costs were outrageous. Tried to cancel the shipments immediately afterwards and the store owner initially refused, stating that “no refunds” is printed on the receipt, which is conveniently printed on the receipt that you receive AFTER completing the transaction. Eventually she agreed to refund one package but not the second. When I asked her why one and not the other, she was not able to provide a reason other than citing their “no refund” policy and threatened to not refund either package. Basically, she was willing to lose a customer over $46. What a horrible and greedy way to treat your customers. I will never spend another dime at this business. This new ownership is clearly not a change for the better.
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December 2023 by Mrs80070
Costs a little more but always worth it. Packages are well cared for and this business is very organized and staff is always willing to help and very polite. A few extra bucks for amazing service is always fine with me! New owner/staff seem to be doing a great job!!
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December 2023 by Dana G
I love this UPS store! Twice now I’ve visited since it has been under new ownership and both times the owner was there with her sleeves rolled up providing excellent customer service and support to her staff. Most recently I had a hefty shipping job with multiple packages at once and she and her team member worked together to make short work of it all while also balancing work flow with other incoming customers. I very much appreciate the friendly attitudes all while being efficient and accurate. If I could give this store more than 5 stars I would!
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December 2023 by Noah Manning
Once in a blue moon, you stumble upon a gem that not only restores your faith in humanity but also adds a spark to your day. Let me introduce you to Navita, the new superstar owner behind this UPS store, who turned a mundane Friday night into a tale of exceptional service and kindness.Picture this: It's pouring rain, and I'm on a mission to send out some handwritten cards to my clients. Juggling an umbrella and a phone call, I waltz into the UPS store. And there she is, Navita, wearing a smile that could brighten the gloomiest day, asking how she can help me.Returning a smile, I ask her: "Could you drop these letters in the mail for me?" Without hesitation, she responds, "Of course, it would be a pleasure." Now, that's already a win – a delightful experience in a situation where her store isn't actually making any money; they're just being awesome.But wait, it gets even better. In a classic Dad brain moment, I forget to scribble an address on one of the envelopes. Cue the late-night realization and the resigned acceptance of rewriting and resending. Or so I thought.Saturday rolls around, and my phone rings. It's Navita. Turns out, she noticed the missing address, tracked down my number, and gave me a personal phone call to save the day. Can you say surprise, followed by delight and gratitude? What a thoughtful and personable approach to a situation that, once again, isn't padding the store's coffers.It's instances like these that make me believe we can build a world where kindness reigns supreme, and businesses operate from a place of genuine service. This UPS store, under Navita's leadership, exemplifies just that.For top-notch customer service and a sense of local community, this UPS location is where it's at. Count me in for a return visit. Thanks a million, Navita, for being an awesome human and local business owner.
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December 2023 by Gina Hanson
This store is the best there's a young lady that works there her name is Rachel and she went above and beyond what a sales associate should do she got on the phone with SafeLink to help me try to return my phone for more than half an hour! She is a sweetheart
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December 2023 by Lyn Heineken
I went to this store today with an enormous amount of packages and they provided excellent customer service with a smile! I will definitely go back to this UPS. Thanks so much!
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October 2023 by Aloha Towing
Do not use this location!! Under new ownership/management and they will charge you for everything including taping your box shut $2 ? what a joke! Amazon and UPS pays them to do this but are now trying to add fees on to make more money and get paid 2x. Not your local friendly shop anymore. The owner is a micromanager, and don’t see anyone working for them for long. Go somewhere else!
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October 2023 by Teresa Fogolini
Under new ownership. New owner is rude and impatient. Made personal accusations against customers. She's not welcoming or friendly. When won't last longg.
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October 2023 by Vikram Shukla
Absolutely a wonderful place to have your UPS and Amazon packaging needs taken care of.NEW MANAGEMENT is excellent and professional. She makes sure everyone on her team is on the same page and gives support and guidance where needed. Ensuring the costumers needs are met and the deliveries are made.Haven’t had any trouble with delays or missed shipments going out of this location.If you want hands on attentive care to you package this is the only shop to come to.I’ve had trouble at other locations such as Santa Rosa where they have left-alone employees managing the ins and outs. Further other UPS stores are in remote locations proving to difficult to locate. This UPS store is confidently located right of the freeway exit. Getting in and out is a leisurely affair.All thanks to the manager, haven’t caught her name yet.Regards,Vikram
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October 2023 by Casey Kenny (KC)
I've used this location a lot over the years, and it is now under new management. I don't write reviews often, but I was incredibly impressed at the level of professionalism, and speed of service that is now being displayed. I haven't seen this kind of genuine knowledge and customer service in a very long time. I also happened to see the manager deal with a highly irrational customer that was recording and yelling at her. It was truly a instance of "Grace under fire". Keep up the good work!!!!
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October 2023 by Emma Jones
It’s under new ownership and it was a terrible experience. I was charged for things that I have never been charged for (like tape) without being made aware prior to. I used to come to UPS because it was less of a hassle than USPS. Now it is so overpriced and a hassle. The new owner is breathing down the necks of her new employees and taking them back between customers to lecture them. I left after one package when I had 3 to send out. I’m so sad and disappointed in this take over.
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October 2023 by Marian Pefley
Fast, professional and excellent service. We had tried to ship out a large chandelier at a few other UPS stores including in Sonoma Valley (95476) and San Rafael. Neither store would ship it. We went to other shipment stores and were quoted very high prices. The Chandelier wasn’t heavy but it was large. Not only were we quoted a price that was 75% less than at other places (Roughly, we paid $250 rather than quotes as high as $1,000), but the package arrived only a few days later and in perfect condition. It had to go from CA to IL. Everyone was happy. I will be traveling out of Sonoma Valley to this store in Petaluma for my future shipment needs.
