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March 2024 by Jenn Rose Stewart
Terrible workers, unhelpful & rude.
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October 2023 by Douglas Ramos
I had an appointment to renew my passport and I had a bad experience with a very rude and racist employee named Danny Martínez? I don't know if he was having a bad day but he doesn't know how to treat customers, this guy humiliates people...this guy doesn't deserve work in that place
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May 2023 by Robert F.
Everytime I have a package sorted through this Post Office it gets lost. We are 40 minutes NW and an overnight from SF ended up in North Carolina and back again. Hopefully we get it today
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March 2023 by Daragh C.
My son and I had a fantastic experience renewing our Passports yesterday! Patricia was attentive, thoughtful and Fun! She made the process so easy! Thanks Patricia!
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November 2022 by MK
Patricia is the best!!! Very kind and helped me a lot with sending out my package. Thank you very much
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October 2022 by Travis Feasel
Showed up for my passport appointment and waited in line for 2 minutes, this was two minutes late and the passport clerk wouldn’t take me saying I was late, absolutely ridiculous, especially since he clearly wasn’t busy doing anything
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October 2022 by Marie C.
The nicest lady helped me with my passport application today. I wish I had asked for her name, not sure why I didn't. She was so kind and helpful to the lady before me and the same with me. They were obviously understaffed but she had such an amazing attitude. I can't say enough good things about her!!!!
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August 2022 by Daniel Chewing
this location is disappointing and employees do not know simple questions regarding delivery issues
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June 2022 by John J.
I was returning a book to a vendor who had advertised it on Amazon as new, but was a "seconds" with blank Pages that should have been illustrations. Although promised free return shipping, my shipping package would have cost me $18 more than the prepaid shipping label. The post person helped me by selling me a small book mailing envelope. She also unwrapped my package, cut off and taped my mailing label,weighed and shipped my poorly printed book The additional cost was minimal I was so grateful besides thanking her I decided to write this review When I moved here 18 years ago, someone told me that unlike San Francisco and Marin that people were Nice, both at the P.O. And even the DMV!. True
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April 2022 by Beth Coleman
None of your phone numbers work. Update your system. This is rediculous. Worst experience ever. I’ve been in to both McDowell and Lakeville offices several times. I’ve never seen such a poorly handled business.
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April 2022 by Sarah C.
Patricia is a saint! We were dreading our passport appointment for our wildling toddler but it's just one of those things that has to get done. She somehow got a passport acceptable photo of him and she made the whole process so easy. We were out of there fast and we couldn't believe it! She even gave him some flags to take home which was really sweet.
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December 2021 by Tom M.
Is this ever open? I work fulltime and simply can never find a time without taking vacation that they are open. Not the fault of the employees but the whole company is in the toilet. A joke.
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November 2021 by Diana M.
Rude! They supposed to guide you with the logistics passport and mail . No they don’t very rude actitud
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October 2021 by Pandamonium Anna
I walked in, I’ve only used the selfservice terminal once, and it’s been a while since I sent anything. Didn’t realize that I needed to purchase tape for certain package sizes, I really appreciate the cardboard packages that have peal-off tape already on the box. I went over to the other section to talk to an employee. Jessica was amazing, she helped me very quickly, was able to answer my questions and even advised me on cheaper options. Best service I’ve had at a post office. I hope she is treated well. I was able to quickly have the packing slip created by her and she simplified any steps to take. She went through the process much quicker than I could’ve at the self-service terminal. I was back to work on time. :) when I have more time next visit I’ll attempt to learn the self service terminal.
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October 2021 by Josh Stephanie B.
This is *not* our local Post Office but we drive here anytime we need to mail a package. The employees here are the nicest and most helpful we've ever encountered. Because we've lived several places, we have family all over the country and have sold items on eBay, we have frequented A LOT of post offices. This is, hands down, the best one we have ever used. They *always* tell us the cheapest way to send mail- especially if we haven't made the best choice on our own. There have been several times that we have come in and been told, "If we send it this way, it'll save you a little bit of money." They absolutely don't have to do that and we appreciate it so much. I never complain about long lines because I know they are just giving everyone the same wonderful customer service. Best of all, we've never visited this Post Office without our two year old. They always make a big deal over him- talking to him, giving him stickers or prizes and making him feel special.
