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January 2024 by Liza Ryan
Do not use! One window long lines and they won’t even weigh mail
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October 2023 by Quesadilla79
Its just po boxes no actual mailing out from this location
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August 2023 by hannah barnett-powell
They lost a package with personal items that was insured. They have not responded to any attempts to connect. I am unable to get resolution and closed the case.
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June 2023 by valden rattenbury
Came to pick up a package that I wasn’t there to sign for a day or two prior, the man at the window was super nice and helpful. I was kinda nervous cause of preexisting reviews but I had a good experience :)
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May 2023 by Scott Stevens
Very convenient to have this annex for mail service! Great staff!
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March 2023 by Shawn Galbreath
Great place...
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October 2022 by jisoo oh
Worst of everything.
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September 2022 by Erika V
I just needed to drop off a pre-labeled package that was too big to fit inside of a dropbox. The place was very basic-- just some rows of mail pickup boxes. There was a person behind a door who was helping a few others collect packages. I don't even think they had a computer system to process anything like weighing packages, printing labels, etc (but don't quote me on that). This is definitely not a full service post office, but it fulfilled my need of just having to drop off a package. There is also no self service kiosk for stamps or anything either.
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July 2022 by Alex Clark-Gronke
Doesn’t answer their phone, whatsoever. Delivered 3 packages to wrong mailbox.Update Edit:I persistently called back to back for almost an hour and someone finally picked up. They had just sent me an email about the same time. Packages weren’t actually delivered yet, had early delivery scan date due to;“ the nation was experiencing a software update, but the update failed and crashed. Once the issue was realized, instruction came from Washington D.C., every office in the nation had to have their carriers scan every package in the parking lot of their offices. Millions of packages have received a delivery scan before actual delivery and your package is on the truck for delivery today on 06/24/22.” copy pasted from the email.Added 1 more store for answering the phone eventually. However even though this issue was not their fault, there was no update regarding the issue. This left me with nothing but stress for several hours, complicated communication with USPS customer service and missing hours at work over this issue that wasn’t even an issue. All could’ve easily been avoided with that quick email update. Unsure if the issue they experienced prevented them from the email going out.Absolute disaster.
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June 2022 by Erika Vargas
I just needed to drop off a pre-labeled package that was too big to fit inside of a dropbox. The place was very basic-- just some rows of mail pickup boxes. There was a person behind a door who was helping a few others collect packages. I don't even think they had a computer system to process anything like weighing packages, printing labels, etc (but don't quote me on that). This is definitely not a full service post office, but it fulfilled my need of just having to drop off a package. There is also no self service kiosk for stamps or anything either.
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April 2022 by Katie M.
The worst Post Office I have ever dealt with. Try calling ANY of the phone numbers associated with the Petaluma Post Office and no one will answer EVER and there is not a way to even leave a message. They did not deliver a package sent by me to a home in Petaluma via Priority Mail Express 1-Day. The recipient did not receive any form of notice of an attempt to deliver. However, when I tracked the package a message said the package was undeliverable and "note was left". Neither of which is true. I rescheduled the delivery for the next day, the tracking said "in transit" all day but the package was never delivered with no explanation at all. When I tried to reschedule the delivery again, it said I could not. Beyond frustrating and I cannot believe the city of Petaluma puts up with such incompetence at the USPS in their community.
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September 2021 by Bryan Duff
Received numerous "political ad" mail and no disposal receptacles.
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July 2021 by Richard Conley
employees that work here are super friendly. Wish theyd just deliver things to my address…
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June 2021 by John M.
If you want extra slow service The US post Office is here to help now doing "first class Mailing" so you know when you pay that extra Dinero, you aren't going to be getting that package anytime soon! Also great for business when you are trying not to give employees checks on time use your local US post Office they love losing your mail but why should they care after that's what Their for am I right or am right. Love Truly yours the person that never got his mail on time.
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March 2021 by Ed L.
Everything you order that ships USPS seems to be delayed now. The service here in Petaluma is horrible. If you live in a complex that has more than one home they won't deliver to your door. They make me thankful UPS and Amazon exist.
