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December 2023 by Isabela C.
Came to store to return 7 items I purchased 2 days ago. 6 of the items were part of the buy 3 get 3 free and Manager Angie would not refund the 6 items since the cashier scanned an extra lotion instead of body wash when I made the purchased. The price for both items were the same and the scent was the same. She did not know how to refund me and just decided to say she couldn't issue the refund for the 6th item. I asked to speak to another manager that might now how to fix their issue and they had no one else. She claimed to be the only manager in the store. I have submitted a claim with customer service.
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November 2023 by Carolyn Salcedo
It always smells amazing in the store, and the associates are so friendly and happy, and very helpful.
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September 2023 by Valentino D.
i went back twice today, fun energetic lady helped me find my forest candle, i also really like Michael he was gorgeous and sweet
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September 2023 by Angelica P.
Mike was super friendly and helpful! He was so sweet and I loved his vibes! I rarely come into this location because I'm always going to the one in Downey but I decided to come to the Pico Rivera location for a change and I will continue to come to this one because of him! If you need any help or need recommendations, please go to Mike! :)
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September 2023 by Lena
Cristina is the best part of this store. I stopped going to Montebello mall because of Cristina's kindness and professionalism. I wrote a review a few years back advising BBW to make her manager. Just found out today that she was promoted. It's obvious that some of the other employees follow her example because the overall atmosphere at this store is inviting & friendly. BBW should have her train the other stores in the area on how to treat customers.
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August 2023 by Maria Cadena
Staff is always friendly and willing to provide suggestions on product. Lots to sample and they are well stocked.
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August 2023 by Lino Campos
Retail space 2.5Product selection 3.5Customer Service 4.0Parking 4.0
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July 2023 by picklestrojan
Very good customer service & experience
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June 2023 by Don Carlos Oso
It's a great place to put to purchase pretty much cologne or shampoo or things like that and people are super friendly especially the service is great they recommend you they're very knowledgeable about their products which is where to find because I'm in many places in LA to the employees and other stuff but none this place they know their stuff left and right so they know where everything's at and they're extremely friendly which is the best Powerball and the prices are fair and you know they have different taste for everybody so like depending on your taste is depending on what they have so they have a big selection about everything that you're looking for so I will not be I personally I recommend it especially if you're a man and you're trying to find some manly cologne they have it there cream they have it there and they have organic products they have non-organic products they have kosher products they have not kosher products they have all types of products which is the best part it's like a One Stop cream place for all which is awesome but go and have your own experience
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June 2023 by Carlos J Santillan Jacquez
It's a great place to put to purchase pretty much cologne or shampoo or things like that and people are super friendly especially the service is great they recommend you they're very knowledgeable about their products which is where to find because I'm in many places in LA to the employees and other stuff but none this place they know their stuff left and right so they know where everything's at and they're extremely friendly which is the best Powerball and the prices are fair and you know they have different taste for everybody so like depending on your taste is depending on what they have so they have a big selection about everything that you're looking for so I will not be I personally I recommend it especially if you're a man and you're trying to find some manly cologne they have it there cream they have it there and they have organic products they have non-organic products they have kosher products they have not kosher products they have all types of products which is the best part it's like a One Stop cream place for all which is awesome but go and have your own experience
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June 2023 by Cc Munoz
Titiana has attitude. Guess she’s not happy with her job.
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April 2023 by Cory R.
Very unprofessional. I'm used to people at bath and body works being bad at their job, but this level of negligence is unacceptable
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February 2023 by Fernando A
Our house smells like this place, I wonder if it’s because it’s one of my wife and daughter’s favorite stores.They buy hand soap, candles, body wash, perfumes, and even car air freshener here.I personally like the aromatherapy body lotion because of its scent.The staff is very friendly and helpful. If you need assistance finding the right product, they’ll be happy to make a recommendation.
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February 2023 by David Gabriel
Though the store itself looks a little small from the outside, it goes quite deep and has a lot to offer! There's the usual sinks where you can test out soaps, and lots of testers. The staff was very attentive and helpful.As of February 2023, I was the only one wearing a mask, but maybe people did that to smell the candles (the trick to smelling things while wearing a mask is to hold it near your eyes! Works like a charm, pro tip).I feel like there's always a good sale happening there, so drop in and see!
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January 2023 by Lauren J.
Today, I went into the store to look around and was welcomed by Oz. First of all, I was struck by his incredible energy. When he asked what I was looking for, I merely replied, "Just browsing." He described all the sales, inquired about my favorite scents, and invited me to try the brand-new fragrance they were carrying.I was astounded by how Oz welcomed every customer who walked in while still assisting me. He displayed every fragrance I mentioned. I ultimately made some purchases.The cashier who helped me was also very pleasant and funny! I wish I would have gotten his name