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September 2025 by Carolyn Goldfarb
I love FlateRate. Again, an outstanding job moving me. I have used them several times and signed up after working with Lewis at the company and I thought the quote was very fair. The actual movers took great care packing my stuff, they were calm and efficient and nothing was broken when I unpacked. They set up everything that was agreed on in advance, and it was all done in a reasonable amount of time including a stop at storage. Everything was done professionally, and I would highly recommend FlatRate. Based on my previous experience I went with them. They were the only quote I requested from any moving company and then signed with them. I can't say enough about how much appreciate Flat Rate .
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August 2025 by Jenn
I moved across the country and it was a fairly good service for the price but beware they contract your move to different moving companies so the quality of service by movers is not the same. It also makes it somewhat annoying to wait to hear back if any movers can schedule your move. Flatrate also charges you a fee, WHICH IS NOT IN THE CONTRACT, if you aren’t able to move within their specified window.
Overall decent company but I probably would consider other options.
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July 2025 by Nick Eckhart
I don’t know if I deleted my google account or how my review is not on this page anymore, but this company was bad enough that I’ll come back and leave another.
This company canceled on me with less than 24 hours notice. The amount of fees and rebooking I had to pay to find movers on less than a days notice almost completely ruined my move. Not only did they provide no financial compensation, but took a significant amount of time returning my money. I had to pay two movers at once, or end up overstaying my lease. I would never trust the reliability or service of this company. I don’t think they completely understand how financially devastating what they did was. If I canceled on them in 24 hours they expect a fee but won’t back up their own service and leave their customers to fend for themselves.
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July 2025 by Sophia Julia
BEWARE OF THIS COMPANY!
They delivered my belongings almost TWO WEEKS LATE. Which means it took almost a MONTH to get my belongings delivered. This delayed me being able to open my business and cost me THOUSANDS of dollars of revenue!!!!!!!! Not only that, because they had my stuff for a MONTH, I had to buy doubles of a lot of my things because they had everything I owned including my newborns things.
Then, salt on the wound they tried to offer me a $375 refund for this. Simply deplorable, what a laughable amount to offer. A full refund would be appropriate since they lost me so much income as the SOLE PROVIDER for a newborn.
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July 2025 by Greg
The whole process from the start of booking to the day of pickup, was great. The agent setting up the move was wonderful patient and pleasant. The day of the communication was kept on when the estimated time of arrival of the mover. The movers as they were closer communicated with. When they arrived they were very pleasant and organized, carful with all my belongings and very clean they did not leave a mess behind. It all went very smoothly, given all the stress of packing was taken out the door and felt a relief and confident I made the right choice.
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May 2025 by Ceci Vargas
Movers where very late and it was unporpurpdsely
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May 2025 by David Chlopecki
DONT MOVE…. With Flat Rate Movers, unless you’re fine with your most valuable belongings being STOLEN. I was so excited about moving into my first home, that was VERY short lived, as the day Flat Rate Moving delivered my things to my new home one of the extremely sketchy movers in a cavalcade of SKETCH went into my closet and stole my first anniversary ring I had in my closet. The most valuable thing I owned was stolen and the person working for Flat Rate ran off with it so fast he left his jacket behind. That was so creepy and violating I get scared every night that he’s going to come back. Now I had to not only pay over 13k for the move and I’ve had to order a full security system with tons of cameras because I don’t even feel safe in my new home plus the near 30k for the ring. I’m basically 50k in the hole because of them.
Not to mention the horrible job, miserable person they hired to drive my things, broken expensive items, and people who were disheveled, disoriented, and showed up randomly to BARELY work. I ended up doing more lifting than half the people who showed up. Some of them showed up on rickety bicycles.
Next to bodily harm or burning my home down this was as bad as it could get. Literally the most expensive thing I owned is gone now because of them. DO NOT HIRE. If I wasn’t a guy I would have been terrified to go through that experience. I’m currently sleeping with a box cutter next to me because I fear that these people know the inside of my home and what I own.
Worst experience of any business I’ve ever had in my life.
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May 2025 by Brian Pak
They did not show up |:
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January 2025 by Carlo Cavagna
Flat Rate Moving is excellent. I’ve used them twice, a decade apart. Efficient, fast, no surprise charges.
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January 2025 by Felipe Delerme
I did a large one bedroom apt LA to NY move with relatively no problems. The customer service agent I worked with named Monica was patient with me while explaining all the steps to the process and helping to account for all of the items I needed to move. She got back to me quickly when I had questions and promptly confirmed changes I had to make to my moving plan more than once. The movers on either end of the trip were respectful and professional. The ones on the LA side only spoke Spanish, which wasn't a problem for me but might be for some who aren't bilingual. Either way, they were pleasant and worked quickly. I'm glad I went with FlatRate as everything showed up and nothing was broken #Amen.
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November 2024 by Equiana Brown
On time, efficient, helpful and kind. Thank you!!!
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November 2024 by Kate Scotty
Super helpful, from customer service to the movers onsite. We truly appreciate the continued patience and flexibility they provided.
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November 2024 by Bryan Di Biagio
My second time using them, and they are amazing. The move quickly, but take great care in what they do. I opted to have them pack most of my things, and they packed them so well. They took down my bed frame, then re-set it up at the new place. The two that moved me were very good at what they do, and also very professional. Moving in any capacity is stressful, but they made it far easier. If we every have to do it again, I will have. them do it. Also, the customer service to set-up the appointment were very knowledgable and great to work with. Thanks to all involved at FlatRate.
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October 2024 by Lynne Taylor
The movers were professional, courteous, timely, and careful with my furnishings.
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October 2024 by Chad Woodford
Unfortunately, I had a horrible experience with FlatRate this week. Which is a shame because my previous experience was kind of perfect. It took them two whole days to move my 2-bedroom apartment, when it was scheduled to take one. Instead of offering me a discount for the inconvenience, they charged me for a second day!
The local movers they hired were courteous and friendly but extremely slow and disorganized. Plus, they damaged some of my furniture and were generally quite careless with my things. Part of why it took an extra day was that they didn't bring any extra boxes or leave extra room in the truck, which every mover I've used in the past 20 years has done.
I think this is ultimately a problem with FlatRate's new business model: Instead of doing a walkthrough, they rely on an inventory list. I used the same list from my last move with them so it should have been accurate. But apparently it has to be far more detailed than it was to get an accurate estimate. This whole approach is so flawed. I will not be using them again in the future.
