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March 2024 by Cindy S.
If you want a smooth drop off and pick up for grooming services, this Petsmart location is NOT it. The groomers make the grooming experience extremely overwhelming and difficult, nit pick much? They go above and beyond to find reasons not to provide grooming services. It's like they're working, hoping not to work, i.e. let's reject as many pups as possible so that we get paid to sit around. They literally will use a magnifying glass to find a reason not to groom. This is probably why this store always has available appointments at all hours of the day. The groomers will not go above and beyond to provide exceptional services. They provide the bare minimum. If you decide to take your pup here, make sure to bring the groomers some energy drinks. They definitely need it.
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March 2024 by Andres S.
The workers are always trying their best to help anyone who needs it. The checkout is usually fast never have had an issue.
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February 2024 by Clint Unger
Some of the staff were snooty with our questions. The restrooms are out of order because the water is broken. Also, how do the fish feel like that tiny tank is 3000 gallons because of the whole water circulation system?
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February 2024 by michael padilla
Today I review, tomorrow I contact corporate. My wife and I thought we knew what poor customer service was, until we met the vile Maria G. Today we adopted our first dog. So, keep in mind, we ONLY HAVE ONE DOG. Anyhow, my wife took him in for a grooming and was told to come back at a specific time, which was fine. So, she showed this person all of the necessary paperwork to get that part out of the way and left. When she returned at the agreed upon time, this blithering buffoon began accusing my wife of trying to "swap a counterfeit dog!" Saying it was.nkt the same one from earlier (we have ONE dog). And when my wife was happy to show whatever pictures and documentation she had on her to prove MARIA G wrong, she had the nerve to lie and claimed she had overheard my wife saying how she "had just found THIS dog on the street." So I guess the idea is that we bring in one, come back later with no dog, find a similar dog nearby and walk around the store talking about it? Maria G, you are a feeble minded, rude, unprofessional clown and I'm making it my mission to remove you from your position like the cantankerous wart that you are. ?
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February 2024 by Paola R.
Horrible service, rude guy in cashier not approachable nor professional . if he's managing the store horrible style of talking to colleagues and customers. Aggressively scanning the items and bagging, when we asked if the special was applied he ignored us. Not to mention the awkward stare he gives customers when spoken to. Better customer service is needed.
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February 2024 by Kristin Potter
I wish you could give negative stars. I took my dog here to get his nails trimmed. He is not aggressive, but he will pull away from you and it's hard to do alone. A woman with blue streaks in her hair and an eyebrow piercing was working with him, and she was SO aggressive and unprofessional. I watched through the window and she pulled on his legs, and I was waiting for him to jump off the table. I went in and told her to stop, at which point she said another groomer was going to hold him. I told her I do not want her to be aggressive with him, and if that is what it was going to take, it wasn't worth it. They have a sign saying no customers in the grooming salon, and I think now I know why. Do not take your pet here. They will not treat it like family.
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January 2024 by Genaro Flores
A nice petco
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January 2024 by Monica Fornaseri
Always have everything I need for my pets.
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November 2023 by Edward Khalil
Great service
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November 2023 by Angie Granados
Dog food shoppingToo many options ?
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November 2023 by Eddie
Nice clean store. Some of the kids here are polite and helpful. They seem to be a bit short handed on employees but overall this store is my favorite.
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November 2023 by Veronica Quintero
The gr treat my baby girl like royalty.
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November 2023 by Breanna P.
Horrible service to pick up my order for curbside. Was waiting a total of 20 minutes to pick up one item. They put me on a "brief hold" of literally 10 minutes. It's truly no wonder why they can't even get 3 stars.. I told the lady my complaint, and she just shrugged her shoulders. Terrible. Go to the Whittier one better, they won't take that long. They didn't even have people at the pick up shelves taking out the orders. So ridiculous.
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September 2023 by Anabel Anaya
They don’t let you use the bathrooms even if you’re a paying customer. Excuse was bathrooms are out of service but don’t have a sign. Lack of compassion
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August 2023 by Andreya Maynard
love getting all my fish supplies here!
