-
November 2023 by Ito M.
That is a complete lie and you know it you never fixed on the vehicle what you said you fixed. And I have proof of it when I took it to a HONEST MECHANIC he told me like I told you on our phone conversation that you guys never did what you charged me for. 800 + dollars. And when I took it for the second time 4 days later because the engine light turned on your service mechanic only erased the code. Later turned back on he said if it turned back on that it needed to be checked and I told him you guys just checked it and he said I don't know. Once it started to do the same thing that I took it for in the first place, i was told that the catalytic converter was at faulT THAT WAS A LIE AND YOU KNOW IT. And we are speaking the truth right well why when you called me 2 times told me to erase that publication $$ and I said well let's see and I have proof of that you wanted to charge me 3200 for the catalytic converter that you know it was not at fault and still is not at fault. It just passed smog check like I told you I work hard for my money i I don't like to be lied to and neither the rest of the ppl. I work hard for my money to just hand it to, and yes what I said on the phone and I say right now it's the truth and I have proof of all. I WILL NEVWR TAKE IT BACK TO THIS PLACE!!! And ppl if you work hard for your money consider before going to this place. If you guys need a good mechanic let me know I'll give you the number to it
-
October 2023 by Guillermo Centella
This is my go-to auto mechanic for anything my car needs. They are affordable and the mechanics know what they are doing. But above all, this shop is honest which is very important since what i know about cars is less than what i know about how to find a girlfriend that doesn't cheat on me with the neighbor. Whoa! This turned into something else real quick didn't it? Anyway, best honest mechanic I know of. I've made him my regular mechanic, and I think you will too ?
-
October 2023 by Larry Hernandez
Would not recommend to anyone! Spent over 1200$ to fix a overheating issue and a oil changeThey didn’t change the oil(found out the 2days after my check oil light came on and the car had zero oilAnd 1 month later the car is overheating again… Don’t bring your vehicle here
-
September 2023 by Jessi Torres
Be very careful with this place I’ve been coming here for years but unfortunately will be my last. I went in for an oil change whileI was there an elderly lady went in with her car stating that she had been there for an oil change and her car was leaking everywhere she was parking. I didn’t think anything of it and thought nothing would happen to my car , well guess what after taking my car home and parking it in the drive way my car starts leaking everywhere decided not to take it back to the same place because I thought this was a way of having customers come back to spend more money in there business. I took my car to the place I work for and hadOne of there mechanics check out my car, well he ended up telling me the oil drain plug was not tighten up correctly!! As a woman I would have never known what would it be but was explained after. Please be careful with this place and check your car before you leave.Service: Oil change
-
August 2023 by Javier L
The staff is friendly, knowledgeable, and honest. Rick and Team have yet to disappoint (knock on wood).I recently had my 2x vehicles go through a multi point inspection. I appreciated the fact that they were able to get me in on short notice. I highly recommend Purrfect to anyone looking for great service at a fair price.
-
August 2023 by Jun K
I got problem on freeway, I got the shop in a google map sight. I call them. they want to check what's problem. So I towed the car to them. They estimate 3,700 to fit. They want to make new car condition. It 's old car 20003. It comes out 2 sensor roblem (crankshaft position sensor, camshaft sensor). So I complained but still $2,000 asking. So I call the tow truck to move to other shop.but they close the shop, I have to cancel. I want to tow again next day. So I called tow truck, But when tow truck drive comes to tow, They charge $65 without notice to release the key. I was not there. And tow truck left. So l paid with credit card on the phone. I call again the tow truck.
-
August 2023 by Martha Paez
Overall have had Great Service and Honest to Consumers and have been going there Since 2002Service: Air & cabin filter replacement
-
August 2023 by Javier L.
The staff is friendly, knowledgeable, and honest. Rick and Team have yet to disappoint (knock on wood).I recently had my 2x vehicles go through a multi point inspection. I appreciated the fact that they were able to get me in on short notice. I highly recommend Purrfect to anyone looking for great service at a fair price.
-
July 2023 by Edgar C.
Used to come here a few years back for oil changes so I decided to bring my car when it broke down. Left it there for over 3 days when they had initially told me it would take a day to get the parts and fix. Was really frustrated on there customer service as they never called me to give me any updates on the vehicle as they said they would. Each time I would call every employee I would talk to would give me different responses. Once I picked up the vehicle I saw the receipt on items they bought and compared it to what I found online and saw everything they bought was 3x the price. I do not recommend this place if you have options to go to.
-
June 2023 by steve rodarte
My daughter has been a customer for years!! i finally checkedthem out, and wow they are quick and the prices are great for any service! Amazing customer service.Services: Air & cabin filter replacement
-
June 2023 by John Jang
Great after service! Very satisfied with the break job. They are professionals and take care customers.
-
May 2023 by Juan Madrid
PAID 2200 FOR A OIL LEAK AND THE CAR WASNT FIXED THEY JUST SAID WE FIXED ONE PROBLEM BUT SOMETHING ELSE CAME UP I TOLD THEM YOU SHOULD TELL ME BEFORE MAKING ME SPEND ALL THIS MONEY BUT THEY DONT TAKE ANY RESPONSABILITY TOTALLY A FRAUDService: Air & cabin filter replacement
-
May 2023 by Tem K.
Great service and give good advice. Thank you for helping save my money when you told me to take my car back to the dealer due to AC issue. And I did, everything was paid for due to extended warranty! I will come back for my next oil change and for other issues with my car.
-
April 2023 by Jeff Leonard
Be careful if you get an oil change here. I did a few months ago and was sent on my merry way with no problems. Fast forward to last week when I take my car to get an oil change somewhere else and they refuse to do anything because the shield under my car protecting the oil pan is only being held on by zip ties and they can't guarantee to be able to attach it again. My car is a 2020 with less than 20k miles on it and now has zip ties holding the shield on underneath....unbelievable....businesses like you are why we can't havenice things....would have been nice to be told that Purrfect lost the bolts when putting my car back together.....SUPER PROFESSIONAL...lolService: Oil change
-
April 2023 by Jessica J.
My car was leaking a lot of oil so I had it towed here. They took care of it from the moment it got there. I called to let them know it was coming and they said once it got there they would look at it and call me with an update. They were very attentive and quick. Once they found out what was wrong they provided me with a quote and gave me a lead time. The process was quick and my car has been running great ever since! My family has been coming here for years and they know what they're doing! I definitely recommend to anyone in the area.
