-
January 2024 by saul eduardo acevedo
There's a very long line to get parts at front counter and only two guys helping.I have a will call and I still need to wait for almost and hour
-
November 2023 by Jorge Moreno
Fast and nice service here.
-
October 2023 by Joe Bustamante
Terrible, I hat coming here, but sometimes I just can’t find the parts somewhere else. They don’t have a will call window, but when you call they take your will call order. I’ve been here for 45 minutes trying to get a $40 sensor. They are always short staffed with long lines. Avid at all cost.
-
September 2023 by Paul stefan Claros
Terrible service, the sellers for the part they sell take an hour per customer. I recommend looking for other alternatives. Terrible store needs trained vendors.
-
September 2023 by Art Coronado
Idk what’s wrong with people from sales to parts overpriced trucks overpriced everything no help for consumer only for the dealers profit
-
August 2023 by Hector M Ramirez A
Costumer services is too slow, too much waiting even if you call to place an oder. People are very polite and treat you with respect. It just that they take forever to help you. Cashiers are very lovely and respectful.
-
July 2023 by Dung Dang
Too slow take care costumes bad service
-
May 2023 by Gabriel M
Horrible customer service from the parts department. On hold for almost 30 minutes just for them to hang up on me. Good luck trying to get ahold of somebody after 6pm on a week day.
-
May 2023 by Moe Vossoughi
I dropped my 2023 hino for battery problem and I had to call every day to get updates and after one week I called again and they told me this is not original battery wich they could tell me next day now I talk to Luis and they going to charge me for inspection for truck only 6 months old I don't rocmend this place to anyone
-
May 2023 by Gio Garcia
Parts department really needs an upgrade, every time I come in to pick up (will call or not). It takes me over an hour to recive my parts.
-
February 2023 by Ranulfo M.
Too slow on helping people in part's one of the guy's is to busy checking his phone. The even after giving the the vin number for the truck they give me all the wrong parts rely bad service. I went to kenworth way better service and they gave me the right parts.
-
December 2022 by Robert Macias
Was there on Friday around 2pm at the parts department after I was told by the person on the phone they closed at 5pm and was refused service even thou a different customer was walking out with parts he just purchased. There was 5 or 6 employees just standing around. Im currently sitting in the front seeing if they leave but looks like they just milking the time clock since its been 45 minutes and they still in there doing nothing. BTW there's a sign outside saying they open from 7am to 5pm and more customers pulling up currently 240pm.
-
October 2022 by Ruben Gonzalez
Got my def sensor stolen here. I just went to pick up my 389 Pete after going in to fix some air leaks. I turn on the truck and the first thing I notice is my def gage is going up and down from empty to full. I never had this problem before . So I go to check the def tank and notice the def sensors have been tampered with. I’m thinking someone must have switched out a sensor while it was parked in the yard for a week. Of course they denied everything and said it wasn’t them and refused to help. Now I can’t even drive the truck out the lot or it will go into derate mode. And that part is on back order. So I would suggest using a marker to mark the sensor just to be sure the same thing doesn’t happen to anyone else. The first picture shows how I dropped it off untampered with. and the second picture shows how i picked it up. So why would the rubber be off in the first place and then the gauge also doesn’t work. That’s enough evidence for me to understand what’s going on here.
-
September 2022 by Jay Sanchez
Javier Flores in service has helped me 2 times though I haven't even spent a cent here yet. He helped me retrieve spec sheets on potential truck candidates for my new business.
-
July 2022 by Ron Doussett
Parts people would rather talk and waste time rather than getting the huge line of people out the door
