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May 2025 by Abdellatif Bendaoud
This evaluation pertains solely to Summer Hibard’s customer experience.
It is not a fabricated review, but rather a reflection of my experience with this individual. Following a series of email exchanges regarding tube paper and printing, it became evident that she did not possess the specific model I was seeking.
Nevertheless, still in good faith to purchase the tube paper, I remained optimistic and intended to acquire the product for my t-shirt designs. Upon inquiring about the cost of the tube paper along with printing, she responded that “we are not a good fit”, Summer. I speculated that my accent might have been a barrier, as I repeated the same question only to receive the identical response repeatedly.
To my astonishment, she holds a stake in the company's ownership and you think she may be more susceptible to customer experience but in vain.
My advice you would be prejudiced due to your identity ( name, accent, and background) and that’s the only ad hoc response I can draw.
You really should be ashamed of yourself, Summer, that you have chosen to communicate with customers in such a manner.
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February 2024 by J G
Amazing family owned company! Clean organized, hard working and professional. The best company I have ever worked for!
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April 2023 by Nassar Akel
The best on the west coast receivers in and out happy guys I thank you very much
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November 2021 by Jose Gomez
I work here and I like it! Everyone is friendly and helpful. Very nice ambience. It is a great Company!
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November 2020 by Michelle Watson
Awesome company with great customer service. And there’s nothing better than multi-generational family business that is woven into the heart of LA while strengthening the fiber of California’s economy!
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November 2020 by Daniela Morales
Wonderful experience. Very happy with quality and great costumer service!
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November 2020 by James Luyben
I have used Spiral Paper for years. Very consistent service and pricing. Great people to work with.
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November 2020 by Emily Hibard
We always appreciate the opportunity to serve our customers. Thank you!
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November 2020 by Ryann Fretschel
Love these people!
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November 2020 by Charles Wainford
Friendly, Courteous, Kind
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April 2020 by Michelle Watson Canfield
Awesome company with great customer service. And there’s nothing better than multi-generational family business that is woven into the heart of LA while strengthening the fiber of California’s economy!
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April 2020 by Daniela M
Wonderful experience. Very happy with quality and great costumer service!
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November 2019 by Andres Zepeda
I have been sourcing paper cores from this company for nearly 10 years now, and I have always been very happy with both their products and services. They are knowledgeable and experienced, capable of providing excellent advice regarding their products and industry practices, but my favorite part is the personal attention to detail that the staff provide. If I ever need a special accommodation for will-call (or anything, really) they are always happy to try nd help. I wish there were more products I use which could be sourced through them, I really like this company.
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November 2018 by Kanita Petties
Absolutely rude and unprofessional sales staff. They don't return phone calls, and when you ask a simple question as my assistant did which was "Can you look up our last order, we want to order the same items..." we get a message back saying they can't fill our order...good luck elsewhere." Ads to that, we get 3 emails regarding an order for pick up, including a different customer's credit card infoemation! Summer Hibard is a disgrace to the once good company her family built.
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November 2018 by Cynthia Stanton
Received bent tubes because of poor packaging and when we called they gave us no positive solution.
