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October 2023 by Johnny Lopez
Took my daughter to Ultra for the first time. WOW she was so excited. The selection of makeup is amazing. And she got great assistance picking out what she needed. They sampled so much makeup on her till she found what you liked. Great place for women and women that don't know exactly what they need. Very knowledgeable and helpful staff.
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October 2023 by Lady V Parra
Paid more than $300 for short length hair. Highlights & color, the stylist charged an add’nl $30 to place a few clip in extensions, it was a hidden fee. Gave her multiple chances as she is the “master stylist” I asked for blonde however she did it her way and the 4-5 times I returned my hair was not lighter, in fact the roots were always dark brown after the salon, it’s a gimmick to get customers to return more often than necessary, to be charged multiple times. We want to feel good & satisfied when getting our hair done, especially when paying insane high fees. I do NOT recommend the salon at the Pico Rivera location. Save hundreds, get the color you want elsewhere not here. I lost so much time & money. Hidden fees with Olaplex treatment anything to bump up fees!
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September 2023 by Joanna Villarreal
I had no idea Ulta had a hair salon until my sister-in-law told me about it. It’s been a very long time since I got a cut. After reading reviews and saw that certain hairstylists had good reviews, I took a chance. Rudy did an amazing job! I highly recommend booking an appointment with him. Prices are pretty fair, no more than 60, so definitely less than 100 bucks. A haircut, wash, and blow dry was $50ish bucks, and I say that, because I honestly forgot the exact price.Thank you Rudy !
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August 2023 by David Gabriel
This Ulta is as polished and well stocked as expected of the franchise! Staff is friendly, knowledgeable, and doesn't push overpriced options just for the sake of sales. It's a decent size and carries a lot of brands!
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August 2023 by Claudia Zamora
Seriously bad attitude from the people at the register. They did not have a gift that was advertised with purchase. Not a ‘hey sorry we’re all out’ just bad attitude like I was begging for a hand out! No, I was just asking for what was advertised but the person at the register seemed upset that I was even asking. I get it, they were all out - not their fault but you can just say so in a nicer was. It was the middle of the day and the store was empty so it’s no like they were busy.
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July 2023 by mia gonzalez
this place is horrible walked in with my daughter and husband and the security followed me the whole time while i was just looking around while my daughter was picking out her makeup , finally she finished getting her stuff and we went to checkout , the young girl that assisted us, short brunette looks like a 19 year old had us waiting 2 minutes until she got off her phone and was in a very bad mood it seemed like we were bothering her when its literally her job. Dont reccomend coming here
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July 2023 by zay
I had a very good experience at this Ulta! If you ask them for help they are very nice and helpful. I got everything I was looking for and they help me looked for products. I will be coming back here !
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June 2023 by skippyjam93
Picked up an order at this location. The staff here is always so rude. Lauren was assisting me and she was so snappy the store just opened so I can’t even say it’s because it was busy or they were overwhelmed. I’d stick to other Ultas
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June 2023 by Angie Hernandez
My niece and I came into the store needing help with finding a foundation and a kind store employee named Naomi helped us out! Thank you so much! Very sweet and fast paced thank you Naomi!
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May 2023 by sandra canizales
Today was my first time at Ulta and the last. My daughter and I were there for about 15 minutes looking for help and no one asked us if we needed help. Give them some customer service classes please.
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May 2023 by gabriela rosas
I really don't like to do a bad review but I want Friday to get a new makeup i was walking around no body ask me if a need help 2 ladies there were there and they see me and went to the back of the store using there phone I was there for almost 2 a hours and never no body has the courage to ask me if a I need help. Really the manager need to put more attention and this
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May 2023 by Stephanie Salgado
Online pick up order is always horrible I really tried to give it a second chance and again fail they have you wait then to be told it’s not ready then get a text 10 minutes before closing not convenient at all this is why I rather go in person I’m over this whole curbside issue I try it because it’s suppose to be more convenient for the customer but it turns out to be worst .
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May 2023 by Sherile South
No fuss no muss, knew what I wanted, sales rep. assisted with confidence & reassuring information. I truly appreciate Ultas motto for full satisfaction of their products. I will return & I'm a Sr. so 75 yr's young isn't easy to please. I'm a 1st time satisfied customer, TRUE ☺
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May 2023 by kristen jade
Got my hair cut after 5 years! Went to Rudy for my cut and i'm 100% satisfied. It came out so cute and so amazing from long to short hair and it looks great. Definitely recommend and all the staff their were friendly!
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May 2023 by Esmeralda Villa
I called to ask if they had an item in stock and instead of simply answering if they did, they kept transferring the call and putting me on hold. They never answered back. I couldn't imagine how their service is in person if its this bad over the phone.