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June 2022 by Laura R.
After being let down by a big blue box retailer, I was in a jam. I needed carpet and quick. Walk in to finesse carpet one thinking there's no way but I have to try. I gave her all the info and to my astonishment, they said they could. She made sure the carpet I wanted was in stock right then and there. Put it on hold. She got the carpet in days earlier than expected. The install was scheduled when the carpet was ordered and it was installed exactly within the time frame they gave us. Friendly. Kind. Informative. No upsell or pressure. Just honest, good sales lady who made promises she could keep and let us know when she couldn't. THIS is how great customer service is. Very happy. Love love love our carpet. Color and feel are EXACTLY what I was going for. I will tell all my friends to go here! Plus their price was lower than "insert big blue box retailer".
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October 2021 by donna peterson
Very professional staff. The owner came and took measurements nice gentleman. Waiting on installation will update then.
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June 2020 by Lesa B.
Where do I start: Brett--great guy, tremendously helpful and honest about our choices: what will work and what wouldn't. Next up: Regina--Brett's all-too-important assistant! She may have a more professional title, but she was MY all-too-important assistant as well. Regina was ALWAYS there to answer any question I had in a most expeditious manner. She's sweet, kind and extremely helpful! Kudos to you, Regina! Finesse's selection is vast, the showroom is clean, tidy and well organized. Now that our flooring is complete I couldn't be more thrilled with the way everything was handled: pricing, selection, installation--ALL of it. Thank you Brett and Regina for being a great support system to us in our transition to the Sierra Nevada foothills! :-)
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February 2020 by Ken P.
Great experience with Finesse Carpet One. After our kitchen flooded our insurance recommended we go with them for new wood floors. Very professional, kind, and wonderful installers. We enjoyed having them in our home and they did a fantastic job
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February 2020 by Richard Roldan
Good place to purchase your flooring laminate or carpet an excellent installers
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May 2019 by Gregg Lowery
Great owner nice carpet
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July 2018 by Trisha P.
We were new to the area and needed Carpet in our house we bought up here. We were actually headed to Lowe's to check out samples when I spotted this shop up on the hill when we were driving through town. We would rather keep our business local and help small businesses so we swung in there to take a look. First off Christine was so nice and very, very helpful. She took the time to show us everything we wanted to look at and explain all the differences in product. She did not pressure us or rush us to make a decision. It was a great experience. Finally my hubby and I decided on what we liked and ordered from them. Brett the owner is a great guy and very professional. He came out to the house the next day and measured my rooms for the carpet. He ordered it and when it came in he sent two guys named DJ and Kevin to do the install. They were very hard workers, very nice and professional. I was thoroughly impressed with the whole thing from start to finish. They will definitely be getting more of my business and I encourage you to check them out also. You will not be disappointed!
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October 2017 by Tina Chavez
I guess Bret, didn't need or want the business, or he would have given us a bid on what asked for.
