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December 2023 by Nona C.
Made an appointment a week in advance using the app. Upon arrival for my appointment, I was greeted at the info desk by a very nice young lady. Before I could find a seat to wait, they called my name to go to a window. I got my DMV tags and was in and out within 5 minutes of arrival. Being a AAA member and utilizing their services is way better than going to DMV! Thank you guys for streaming-lining your services!!!
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October 2023 by John C.
Horrible service , no greeting , just get to the point and that is what you get at this branch!Zero people's skills from the greeting table to find out what you want! Go to the other branches in Berkeley or Pleasant hill. Stay away from the Pinole branch!
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October 2023 by Kim S.
Great new office and friendly staf, always quick and efficient, AAA is a great service already and doing business with them is very easy at this location in Pinole ca.We've been members for over 10 years as a family we will continue to be members. AAA is great.
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September 2023 by DiDi DiViNe
Always a great place especially when you have an appt. Or walk in!
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September 2023 by Laguz Elbedottir
Always a great experience at this AAA in Pinole! Waiting times are almost non-existent!
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August 2023 by Blanca Yartzoff
We went to pick up a disability card for my son. The lady that was helping us as we entered was condescending. She did not mention a birth certificate or school ID card as a requirement. Instead, we waited until we called, only to find out that we needed to provide a birth certificate. I just thought she treated us differently because my husband is white. I am Asian, and my kids are biracial. I was observing her, and she was a lot friendly to clients of her race.
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August 2023 by Kim Derby
I had to repeat my last name several times and even offered to write it down, and it's still spelled incorrectly on my AAA card!
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August 2023 by Andrea G.
Very helpful employees here and it is very organized, I love their help with DMV . I have been a AAA member for over 63 years.
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July 2023 by kao phan
Don't know if they train the staff properly. Lots of misinformation on dmv processes.
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July 2023 by D E.
I've been here twice recently to take care of some DMV-related issues and both times I was in and out in less than 15 minutes. I made online appointments each time, but went in much earlier in case they could take me earlier. The first time, I checked in, sat down for literally a second, and then was called. The next time, there were three people ahead of me and I waited about five minutes.The people who helped me were friendly and competent, and even the few strangers in the waiting area seemed to be super nice--making small talk with each other and wishing each other good morning. I think we were all just happy to not be in the miserable place that is the DMV.
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July 2023 by Pearl B.
Fast , efficient and nice staff . I arrived early before they opened on a Saturday and was the first person in line . The staff managed my car registration perfectly and was in and out in 10 minutes. Will return again
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June 2023 by Dana Kramer-Rolls
My agent M. at the DMV desk was so helpful and knowledgeable. It was a bit complicated, several moving parts, and we sailed right through. Always trust AAA, in any department or service
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May 2023 by China Barbor-Lavis
Why I love AAA… let count the ways… oh wait there is only 1…. It’s so easy!!!!!I love paying for my registration hereI love that I got my international drivers license hereI love that I can gets maps, yeah, like actual paper maps ?
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April 2023 by Mark Black
Needed paper work done in and out no mix ups! Wait time less than 20 minutes Very happy with service attention to detail...
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April 2023 by Ed Bloom
I didn't go inside but been there before. Slow process, ki da like DMV but people are nicer. And plenty of parking
