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November 2023 by Countess Capp
I give the Pinole, California America's Best store a 3 out of 5 rating because Dr. Louie is a 4+ out of 5.The 2 out of 5 rating is for America's Best's corporate policies and online pricing disclosure problems.Very poor corporate pricing disclosures led to me being overcharged by $40 and refused a refund of the overcharge!!! Additionally, I was signed up for a $109 vision plan without my knowledge. I had to have America's Best customer service remove the $109 charge! Wow! Not good! The $109 America's Best unauthorized vision plan charge reminds me of how in 2016 Wells Fargo got caught opening 1.5 million unauthorized bank accounts and 565,000 unauthorized credit card accounts. I was one of those personally scammed by Wells Fargo!Now, to get my $40 refund, I have to get the law firm of Parker Stanbury involved! This would be so unnecessary if America's Best would do the right thing and issue my $40 refund.I asked for corporate contact information for Bill Grody, Founder, Chairman & President of America's Best so I may send a complaint and refund letter and I was refused Mr. Grody's contact information! Seriously? His corporate contact information is online!!!I gave an extra star for a rating of 2 out of 5 because America's Best has, overall, a pleasant staff in store and in corporate customer service.Bottom line is that America's Best pricing can be very unclear leading to overcharging and their unauthorized charges are sneaky at best and illegal at worst.
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November 2023 by Ashlie
This is a great place for glasses and repairs on ? glasses the staff is very welcoming friendly and fast service my son is eight and has two pairs from them and loves them this is my eye spot from now on thanks again for great service!! ?
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November 2023 by jackie avalos
Very bad customer service, if you are using your insurance I recommend going somewhere else, the doctor is great and rest of the staff sucks specially the manager, I went it to my appointment and the doctor saw a lot of dryness in my eyes recommended for me to go back in two weeks, I go back in two weeks after I had used eye drops everyday for dryness and same thing I have a lot of dryness he recommends another eye drop for infection and schedules another appointment this thing they charge me a copay, I asked why the others time they didn’t charge me and they couldn’t tell me why I go to my third appointment and the lady who help me with my glasses has no face expresión when I told her how I felt then she told me that it was more expensive to use my insurance so I said don’t use my insurance and refund me my copay she said the manager will call you and when the manager calls me she said that if I wanted she can charge me all the copays. This is so ridiculous like I asked to be back so many times and if you didn’t use my insurance why charge a copay.
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November 2023 by Angie Ledee
Best place to get affordable glasses. I need a store in Massachusetts ASAP, I still order online. Love this place
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September 2023 by RM R.
Friendly, efficient, and economical!I also took an older friend to get glasses and she was happy with their attentiveness.
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September 2023 by Syed Nusrat Shah
Great ? place for Vision Exam & then select your choice of frame. Thanks ?
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July 2023 by Elina
Eyetest was about 10 minutes long. Friendly and helpful staff.
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July 2023 by Paul Dickinson
Great service, great value. Checked this place out and made an appointment after seeing ads for their two pair special. Setting up an appointment online was pretty easy, and everyone was really friendly, helpful, and professional. ?
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June 2023 by Yo' Face
Absolutely not worth it!!! Glasses were made wrong, lenses were not even set correctly. They were too small for the frames and popped right out. Other pair, I had blurry vision while wearing. Ended up returning both pairs! The eye doctor took liberties in creating my prescription - this was later verified by a different eye doctor and my own experience wearing the prescription. To top it off...he entirely forgot to even sign the prescription which caused problems when I went elsewhere to purchase contacts! Waste of money and time! Never had a worse experience and I've been wearing glasses for 31 years!
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June 2023 by Fabian Angulo
It was a great experience getting my glasses here. Quick and easy and the staff was super helpful about the questions I had. I'm definitely gonna keep coming here.
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June 2023 by ron rojas
I ordered two pairs of glasses perfect prescription perfect glasses please do not go no where else, the service was great, very kind personal, they let you take your time choosing your frames, the eye exam was quick, and if you have any issues, they will take care of it right away, Jennifer was awesome, if I was single she would be the one Lol, thank you some much.
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May 2023 by Juan R.
I'm not recommended this place because when you get five minutes late, you have to reschedule your appointment so I don't like place so I never go back to this place.
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April 2023 by Mo M.
After waiting for 20 minutes I asked the person in the front when is it my turn to see a doctor for the eye exam I was told that I was rescheduled I was very surprised that I was waiting and no one told me I was Rescheduled. The manager wasn't helpful so I just left I made an appointment at different location when I went there I was there told that the glasses they we're going to sell me we're the wrong ones and I won't be happy with. They sold me different glasses. I won't recommend this place.
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April 2023 by 2theonedude Vas
I mean, what is there to say other than this place? America's best speaks for itself, but just to give insight into my experience, everyone acknowledged me and gave me the best customer service in town. Super fast and knowledgeable about what they do best. If you can't see that it is because of the employees that makes place the best, then you must be blind I suggest you come to America's best contacts & eyeglasses for your eyeball needs.Thank you!
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April 2023 by Abigail M.
Easy online booking. Nice friendly staff. Prices are good. The place is clean. Definitely would recommend. A friend referred me here. Even the less expensive glasses are acceptable.
