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July 2024 by Alfredo de Lima
closed 20 minutes earlier, absurd
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July 2024 by Carmen Perez-Buenrostro
Great Customer Service!! Fernando was an Excellent Representative from AT&T Pinole!
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July 2024 by Michael Escoto
The kiosk needs to be fixed to make your payments. It’s been down for like four months. No one has come in to fix it.
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July 2024 by Main Osvaldo Gonzalez
Great service really took the time to explain and translate a few things we did not know.
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July 2024 by Rita Santos
After contacting customer service, no one has bothered to reach out.
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July 2024 by Elizeth Luiza
Very rude manager, but the staff are helpful.
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July 2024 by Mark Elms
The folks took care of me really well. They were friendly and knowledgeable and took the time to fix my issue. I wish more places were this customer service oriented.
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May 2024 by Ivonne Villafuerte
Bad service didn't want to solve my problem just gave me a number so I could get it fixed the person who wad helping me was really rood and lazy
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May 2024 by Phat Sanethavong
Went there to add new for my daughter. Came home and my phone was SOS. Ended up call 611 for help and found out the SIM card got reset because it was trying to upgrade. This line had nothing to do with the new line that was added. It also added insurance to two of my devices that I never aware of. The new line got added as premium that I wasn’t aware of. I reordered new device and phone online. Went back to return the phone, got charged $55 restocking even though I had never opened box or activated the line. Anyway, it doesn’t matter, what mattered most to me was how I feel about what happened and will never do business with this place again,EVER!
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May 2024 by Paul Baker
Staff was very friendly and helpfull.
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May 2024 by Ana R Salguera
If you want really great customer service ask for Brenda. She's the best. I've been coming to this place for years and never had such a good customer service like the one I received from her.
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May 2024 by Kris Tee
My kids and I are very satisfied with Tyrik's service. He has exceptional customer. He was pleasant and engaging towards me and my kids. It was a pleasant and stress free transaction at the ATT Pinole, CA branch.
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March 2024 by Thomas Veite
Come in and ask for Kenneth! Awesome customer service and knew all the deals and products!
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March 2024 by Lindsay anne joyce Abair
If I could give you 0 star, I will. One of your representative wasted my time. I took a day off to get my new phone. At the very beginning when I sat down the way he talked was really disrespectful. Well that BRYAN shouldn’t be there. Don’t expect your customers to have all the knowledge of how everything works when getting a new device or upgrading devices etc. Your job is to make your customer understand what they’re getting and what plans are best for them. Not to make them feel that you’re interrogating them. Please owner do something about your employee. So I’m trying to explain everything to get a better understanding on my situation. but all the answer I got from him was “ WHAT YOUR SAYING IT DOESN’T MAKE ANY SENSE” WELL big guy you’re the one who’s working there and have enough knowledge to explain everything. Then understanding the situation and what your customers saying will make everything better and make a sense for both sides. Not helpful at all.
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March 2024 by Johnson N.
Poor service and unethical sales team. Cancelling my plan and going elsewhere. Manager is dishonest and not helpful. If I can give no stars I would.
