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February 2024 by Sylvia Alfane
Perfect bank for CD the rate is good. There is no waiting good customer service.
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October 2022 by Muhammad Riaz
Excellent
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September 2022 by Global GetOff
This is a great bank location!! I highly recommend!! The staff is super helpful and friendly!! They are doing banking right!!
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September 2022 by Raj Pal
I opened an account here in 2015 because they were desperate for customers and were offering free checking. Unfortunately, I realized poor customer service is imbedded in their culture including incompetent staffing. I tried El Cerrito and another branch in Portland, Oregon and received same results. Finally, I am free from BOW
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July 2022 by Littlefair Preston
People are friendly and nice they get you in they get you out no problems
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January 2022 by S M.
William at the front reception area is rude, speaks over you, doesn't actually hear what you are saying and is more worried about staring at his emails then looking at you when he speaks. I think he is the bank receptionist or possibly a teller, but either way, he needs customer service training. Only reason for 2 stars is the location.
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August 2021 by angelo dalo
Love them
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August 2021 by Rashon S.
I went to the Pinole location to have my accounts changed to trust accounts and was "assisted" (and I use this term loosely) by William B. Lee. It was the worst experience I've had with a bank representative. He was very nasty and condescending. I won't bore you with all the fine details but this man either needs a lesson in customer service, or it is time for him to retire. I ended up gathering my documents and walking out, as I refused to be treated like I was stupid. I did contact the Branch Manager, she was apologetic, but needless to say, I will never use this branch for my customer service needs.
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August 2020 by heyhayhay ohyea
Charges $9.50 to cash their checks if you're a non customer. No thanks, I'll just go to my credit union. Also, extremely slow, dirty, and terrible customer service.
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July 2020 by Edgar Velázquez
I came to deposit money to a property management company. I gave them the with information needed to perform deposit along with $. She started the process then stopped and asked are you a customer? I replied i was depositing. She stopped handed me a paper saying with attitude your not a customer you have to fill out your own paper then handed me a pen without disinfectant. Always same lady with attitude.
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June 2020 by Mary W.
Truly the worst branch ever. I have been happy with BoW branches in Denver, and Sacramento but this branch fails on many levels, although the employees are nice. I will generalize here, to not get upset. Ongoing ATM issues that take forever to fix. Terrible Covid-19 response, rarely answer telephone, etc. thank goodness I have an account at another bank as well.
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February 2020 by MissPancake L.
It has taken me a long time to write this review bc I wanted to wait to make sure I wasn't being too harsh or unreasonable. After much thought, I can confidently say that the service at the Pinole branch is truly horrible. My sister and I came in there when the bank first opened. There were no other customers in the bank. No one greeted us or even looked at us. There were 2 bankers in the large area sitting at their desks and there were 2 tellers behind the glass. We waited in line for a good 7-8 minutes before anyone would even make eye contact with me although they knew we were standing there. We said we needed to add a person to a checking account. The teller directed us to the main floor where neither of the bankers looked up. The Asian woman would not look at us. Finally the Hispanic man named "Junior" looked annoyed and mumbled that we could sit down. He was rude the entire time. He never smiled. He barely made eye contact with us and he didn't even say thank you when we left. It is so sad how poor the customer service is at this bank. Junior is truly unprofessional and rude. I do not recommend banking here.
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December 2019 by William C.
This bank deserves NO STARS. Did an ETA deposit and then received a receipt that said "sorry we were not able to record your deposit". Really? This is horse s**** This bank overall is a s*** show. Will never do business with them. ACCOUNTS CLOSED!!
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December 2018 by Elizabeth Melton
Opening up my checking account was a breeze. When their ATM did not credit all MT cash to my checking account I received all my money within days Thank you
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August 2018 by Joe K.
I go out of my way just to come to the branch in Pinole,CA. When you call the number listed online you get to speak to someone instead of a machine which is unheard of. Only downside is no matter how much money you have in your account whether it is $3,000-$3,000,000, for the first year you can only use $3000 on your card of it per day. So a home remodel you will have to be a check if over 3k.
