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February 2024 by Susan D Anderson
I encountered one of the rudest sales people at Big O Tires in Pinole. A young man who insisted on talking with his colleague while keeping me waiting. I think his name was Anthony. When I asked to be served, he rudely told me to wait, since I had "just got there." When I asked if he had heard of customer service, he retorted, "Have you ever heard of being polite?" I walked out. Will never give them my business again.
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February 2024 by zeljko obradovic
Exelent and fast,always recomanded
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January 2024 by Nadine
Easy to get service, but shop was busy. Had to wait +1 hrs just to get 1 tire patched up.
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January 2024 by Justin Trujillo
Scheduled an appointment over the phone to get 4 new tires, paid a down payment, and never got a confirmation email or time to take my car in.I had to call them the next day just to get a vague time frame for when I would be able to bring it in. About an hour after I dropped it off, they called me and told me my radiator was cracked and leaking coolant. I found that quite strange since I had just taken it in to my mechanic the day before. They said they could fix it for I believe $600, but I declined. I picked up my car after the tires were installed. They charged me for a 3 year protection plan I didn’t agree to, and also didn’t bother to spell my name correctly (there’s no P in my name).Today, I had a mechanic look at the radiator and nothing. No cracks, no coolant leaking.1 star for actually putting my tires on. -4 making me do the scheduling work, lying to me over the phone trying cheat me out $600, not asking before charging me for a protection plan, and getting my name wrong.
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December 2023 by catherine yamasaki
Woke up ready to drive to lake Tahoe and to my surprise there was a FAT nail in my back tire. Last minute without an appointment we rushed to Big O Tires only to realize i lost my wheel lock for my Honda CRV. I thought I was going to have to cancel my trip but they quickly found one that unlocked my wheel and we're able to replace it. They are fast, honest, helpful, and kind. They have a little kids table in their waiting area too which is great.
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December 2023 by randy arceo
This place ruined the edges of my rim that was brought in to check for a leak because I would have to put air every 2-3 days (losing up to 10psi). I’m guessing they patched the tire because they removed the tire off the rim but man, the person who worked on it tried to hide the scratches with a sharpie. I told the representative inside what had happened but I just told them what’s done is done but to tell the mechanic thanks for coloring it in with a sharpie. They couldn’t even tell me if it was a nail or screw or whatever that was causing the leak because no communication was written on work order. I’d ONLY bring my stock wheels to be worked here, maybe not, if I didn’t care about the out come. I knew I should have waited for the competitor across the street to open. The representative inside writing up the work order was the only good part of this whole experience. SO PEOPLE WITH RIMS STAY AWAY FROM HERE.
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December 2023 by Roxanne Foster
Bought set of 4 Michelon tires, had to take car back because they did not balance the tires then again cause tire light wouldn't go off just to realize a couple days later they stole my tire preassure checker. It was a shape of a tire guess they felt they could help themselves. NEVER GOING HERE AGAIN MOST DISHONEST COMPANY. I'd rather pay more from another company then ever come back here. Fyi advertised about 800 for cost and paid 1200. Such con artist. Lesson learned.
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November 2023 by Debbie Bruhn
They are masters in their field! They're a tough act to follow and hard shoes to fill. They're irreplaceable for sure.
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September 2023 by Chris S
Awesome experience! Gerald ( store manager) did not just try to sell me tires he took the time to explain my different options based on my driving needs and at a price way less than I was expecting to pay.
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August 2023 by Karen Thomas
I've always gone to Big O Tires for my tire needs. This was my first time going to this location in Pinole, but it won't be my last. It's in an area where I shop often, plus close to home. The lady who assisted us at the register looked very busy, but she still acknowledged that I was there by speaking and helping assist me with the prices of what I needed to have done. She was very pleasant and helpful.
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August 2023 by Christopher Terlesky
Had a brake issue and of course they said all brakes and rotors must be replaced.. I got it all done and found they broke one of the rear caliper bolts. Not knowing I started hearing noise right after service and called for return visit. Guy on phone was stalling me out saying there booked and to wait or leave there for a couple days.. Should have been refunded my 2 g's.. Took it straight to the dealer instead to get full inspection and found caliper bolt broken off of pin insert. This is an automatic termination due to negligence. People's lives are in your hands and this is how you serve... Good old Carma
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July 2023 by j s
i went in on saturday to get some 14" tire for my 66 mustang the guy that i talked to said they would be there that tues . so i paid the total... well when i called on wed they said they haddent came in yet ....ok no big deal so i went on that saturday with the rims the guy in the front that sold them to me told me ...it looked like only 3 came in and he ask a gut in the back to grab them /// the guy in the back replyed we just sold 2 more! that ther only had one tire .... first how you going to sell something that you already sold????? and secound you going to tell me the guy in the back sells tires too ... how did the guy that sold them to me not now they where getting sold hes the one rigging it up or do they accept money in the back now too smh lol
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July 2023 by R Yee
Took them 4 hours to give me back a messed up alignment. Still got charged at the end of it.
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June 2023 by Ed Bloom
Opens right at 8. There's a line and they aren't real fast getting through the line. They have 2 people checking us in which is a big improvement. Used to be just grumpy ol Gerald.
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June 2023 by Peter Bernard Lavoie
They got the job done, but it took them a while longer than they said it would. The guy at the front desk, Anthony, was great. It appeared that the problem was some mismanagement of the mechanics. When Anthony discovered that my car was just sitting there half completed, he went out and put in on the alignment rack to move it along. I appreciated his attentiveness and good customer service.
