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February 2024 by Jennifer Chang
Damn...what's up with the Eeyore attitude buddy. It's 10 am to early for that vibe bro. Hate working Saturdays as well, but customer service with a smile. February 24th 24 @10am.Go get a energy drink, buddy.
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June 2023 by Rida R.
The branch manager Kwon helped me a lot on opening a new credit card since I am new to credit. He was amazing and he got me approved! The staff was wonderful as well. Can't say thank you enough
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June 2023 by Vuyelwa W.
Convenient location right off the freeway! Parking is kinda limited and branch is smaller ! Hours have been reduced as well .
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February 2023 by Mo M.
Chase in general is very business unfriendly they do not value customers or care. US bank is 100% better when it comes to business customers. I am not talking about the branch they are good but chase business division.
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January 2023 by Allison D.
I wanted to close an account that I had with my brother. The teller said she could do it for me but immediately changed her mind, saying I had to talk to a manager, so to take a seat in the lobby.Sitting, I texted back and forth to a couple friends, checked and answered emails, then ran out of things to do and just sat. One of the bankers came over and asked me what I was doing sitting there. I said I wanted to close an account. He said a teller can do that over there. I said I was over there and she told me to come over here. He went over there and didn't come back.At a certain point I checked the time and discovering I had been waiting a half hour, I went up to the tellers' window to ask if they had forgotten me. The teller who told me to wait said someone would be with me shortly. Shortly? I said, It's too late for that. So I went back to sitting and waiting. After awhile, the banker who had accosted me earlier was standing near the couch back, so I got his attention and asked what the problem was. He said they wanted to have a manager talk to me to make sure I wanted to close the account. The teller could have done it, but for this.I was furious. I said, If I say to a teller that I want to close an account, it doesn't mean I want to sit around waiting for a manager to talk to me about it; I WANT TO CLOSE THIS ACCOUNT. AND IF I DIDN'T WANT TO BEFORE, I WOULD NOW, SINCE YOU HAVE INCONSIDERATELY KEPT ME WAITING MORE THAN A HALF HOUR FOR NO REASON EXCEPT THAT YOU DON'T BELIEVE I KNOW WHAT I WANT. THERE IS NOTHING HE COULD POSSIBLY SAY TO ME NOW THAT WOULD MAKE ME WANT TO HAVE AN ACCOUNT HERE. THIS ACCOUNT SHOULD HAVE BEEN CLOSED YEARS AGO BUT MY BROTHER NEGLECTED TO DO IT AND NOW MY BROTHER HAS DIED. CLOSE THIS ACCOUNT!!There was more to the story, of course, because he did finally close the account for me (after asking the manager if it was ok, so I had to wait some more while he checked) but I still feel furious every time I think of it. There's nothing I could have done: I couldn't close it myself; I couldn't leave because then it wouldn't get closed; I couldn't force them to do it if the manager had said he had to talk to me first; I couldn't even get the manager to come talk to me if he was going to sit at his desk in his cubicle talking to someone else for an hour (he never made an appearance, but was still occupied in his cubicle, from before I arrived and after I left).I don't know whether this is a universal policy of theirs, or whether they think I don't know what I want because I'm a woman or a senior or an Asian or I wasn't dressed like a banker, but I still feel this was offensive, outrageous and inexcusable. I wish I could give them negative stars. They don't deserve any stars, but I had to give them one or it wouldn't post this review.
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October 2022 by Belica Dawkins
I love the drive through.
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June 2022 by Cataleya Arriaga
I love the drive through.
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February 2022 by Kimberly R.
Staff is friendly and patient, my favourite is the drive through atm because you know sometimes I don't want to get out the car and go inside , so overall this bank it pretty solid It can be a little bit messy in the front entrance bc of all the receipts on the floor but still a good bank
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August 2021 by Julio B.
I went today around noon, being that I was in my brother's neck of the woods celebrating a cousin's birthday, and needed cash for the week. Only problem: I hadn't brought a mask, so I used my handkerchief. It worked. I'm from San Francisco, and was vaccinated this spring. When there's a will, there's a way!
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May 2021 by sabawoon alekozai
The worst customer service I have ever gotten from this brunch stay away from his bank they are all Rude as Hell!!!
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April 2021 by William C.
This bank sucks! They never have a business banker nor do they answer the phone! Really! I've been here a few times to open an account only to be turned away! I'm going to Wells Fargo in the shopping center.
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August 2020 by Joe M.
Came in with so many rolled coins, because they have signs all over this location saying they appreciate if you bring in coins for the shortage. And well, I did that just to be turned away and told they can't take my coins. Doesn't make any sense why they still have the signs everywhere. How embarrassing.
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June 2020 by Kristen C.
If I could give this company a zero, I would. I'm not sure what planet they're living on, but any company that does not qualify the loss of a spouse and loss of a job as a "hardship" is truly just in it for the money. My husband recently passed away... following that was the lockdown from Covid-19 and I was laid-off from my job. I contacted all my credit card companies to look into financial assistance during this difficult time. CHASE CARD SERVICES was the ONLY company I contacted that did not see my husbands passing or my lay-off as a hardship!! They have foreclosed on many of my friends homes, not doing a single thing to help them during these times of hardship... so unless your job guarantees you employment, even during pandemics, and your spouse is immortal... I would highly recommend NOT opening an account with Chase!
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February 2019 by Len S.
Recently had a pleasant experience of going to Chase with my daughter to open her first account. Jessica Rogers helped us with excellent service as shes's very patient courteous and professional. I highly recommend her for your banking needs.
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January 2019 by cesar gutierrez
Why they need to see proof of your citizenship?