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January 2024 by shawn maples
This place will not be around very long. Crockett Auto Body was the Beat in the Business. This new ownership is far from the quality of work, ability and customer service. The employees that knew what they were doing have left and the replacement employees have zero customer service abilities. Shop around and it will not be difficult to find a better shop with a talented staff to take care of your needs..
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September 2023 by Marlina Miller
I myself had a terrible experience here at the Pinole shop. My Audi had little damage to the front grill area . They held onto my car for 3 weeks before telling me they took it apart and could not order any parts needed for my 2021 Audi. Yet racked up a 20K estimate for the insurance. Then when i demanded my car returned and put back together they could not put it back all the way! left pieces in a bag in my frunk. Leaving it to me to figure out. Then had the nerve to charge me $400 to put it back together and they couldn't even do that part correctly. I do not recommend anyone with a high end car take it into this shop. Terrible and stressful experience
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September 2023 by kumpart55
Best local body shop ever! One-hundred percent trustworthy and quality work.
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August 2023 by Brian T.
The original company doesn't communicate with the new company that took over. The employees in the office are really bitter with a ton of excuses on why things aren't working. I made two appointments and both were fumbled. When I got there to drop the car off for repair they had know clue I had an appointment again and did nothing but leave me outside to wait for them to figure things out. This company is ran very well so I can only assume the repair work is horrible too.! They wasted my time! And my time is extremely valuable!
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January 2023 by Samir Arora
Excellent service with courteous friendly staff. I hope I never have to take my vehicle to a workshop as i am hyper possessive about it but if I must then I would take it to crocketts. They just have the best reputation and I felt it was well deserved through my personal experience with them.
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January 2023 by Mike H.
I decided to give Crocketts Premier Auto Body a chance because of all the good reviews and commercials. The man who took my estimate wasn't very friendly and didn't seem to care about having my business. I took a quote and went elsewhere. Plenty of good body shops around to go to.
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January 2023 by Shelly W.
Won't work on older cars, not even those with minor damage. By old I mean no older than 2005.
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November 2022 by Eric Knoblauch
After visiting several other shops, Crocketts was the only one that actually looked to see the damage under the car. Also, Crocketts was the only shop that actually gave me a printed estimate. All the others were using COVID as an excuse not to give me an estimate. COVID was almost two years ago. I will be having my car repaired here, and have informed the insurance company. Crocketts also offered to set up a time to start the repairs. The other shops did not.
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October 2022 by Robert H.
The repairs on my car was great the staff at Crockett keep me updated on everything did not have any issues at this shop highly recommended.
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September 2022 by Brenda H.
Been going here for years. Good vibes. Trust them. Keep my pretty little Miata humming.
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August 2022 by Miguel O.
Does Tom Welch even exist? I've been trying to contact him for almost two months. I don't like leaving bad reviews, but when he doesn't even attempt to reply to paying customers - that's pretty sad. I wrote him a formal block letter and sent it to Crocketts and got no response. A month later, I sent him a hand written note and a copy of an invoice for paintless dent repair to my hood for damage that occurred at his shop and got no reply. I tried calling his extension and was unable to leave a message. I tried email and got no reply. In the end I paid close to 3,000 for repairs to my 2018 GMC Sierra. It took 4 trips and a new fender to be repainted 3 times to get it 95% correct. I know they lost a boat load of money on my truck, but it was due to their mistakes. The employees worked with me, were courteous and strived to fix their mistakes, but you can only attempt to fix something so many times without something else happening. I'd be happy with them covering the cost, or at least splitting the cost, of the PDR on my hood, but to never even attempt to reply back to my messages is just not very professional. If Tom replies to my repeated attempts to contact him, I will update and change my review.
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July 2022 by Hilda B.
I've been going to this shop for 30 years, since they were located in Crockett. I've also referred all my family and friends to this shop. Sadly, it's not what it used to be. I brought a new 2022 diesel pickup with 4000 miles on it, to have a dent repaired, I received a written estimate for this simple fix. In the process, they destroyed the tailgate and ordered a new one, though no one could tell me how that happened. Subsequently, the repair took longer, which I could understand, but the final cost increased by almost $600. And again, no one including the manager could clearly explain the additional cost. I had two conversations with the general manager, all he did was talk in circles and made no sense. Ultimately Crooked auto body ripped me off for an extra $600 after working on mine and my family cars for decades. Be very careful with this shop, end of an era. Slick talking scammer.
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June 2022 by Filip B.
Lazy,they won't go get parts from the dealership. Turned me away for an easy job. Won't return your phone calls after calling them 3 times and talking to the receptionist. They just lost all of my business and recomendations. Also they still require Chin diapers to be work in their office.
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May 2022 by Thomas B.
Took my 2014 Rav4 into Toyota Marin to have them look at the paint pealing off in certain areas which was covered under a Toyota warranty. They in turn sent the car to Crocketts for repair. I've been in contact with Charlotte and Floridalma who kept me posted on the repair status. Received my car back today at the Toyota Dealership. I was literally blown away by the quality of the work the techs from Crocketts did. The paint looks showroom quality and I couldn't ask for more. Thank you all for the fantastic service!!
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February 2022 by Mary Knight
Professional, friendly but polite, you leave feeling you recieved the best service possible... car looks clean and new..