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October 2023 by Maggie B.
Love the staff you're very helpful and my dog love them she's been coming here since I got her when she was 10 weeks old and now she's 10 years old. The staff has changed but their service and kindness hasn't.
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June 2023 by Rani B.
I did post not too long ago a not very pleasant review about the dog washing area. I m glad that somebody read and did something positive about it. I went back again to the Pinole location again and experienced the change the cleanliness & the positive customer service provided, I was happy to spend my money in support of good business ethics as a local resident I want to support your business give me the service that comes with it. Thank you for listening.
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April 2023 by Jacqueline F.
Wow!!! I came here and spoke to Joseph, the Betta whisperer. And I'm glad. I got a tank from another store and had them check it because our biology teacher was concerned with all of this stuff leaching from the side and corners. It turned out the it was silicone that was keeping everything in. Joseph was full of info and that was great, because we are getting a Betta fish for my classroom. He was such a caring person as he walked me around the store and carried the tank. I do look forward to coming back for my betta, probably male, because that's what my students want. This was a contrast from Pet Food Express where they knew very little. Helpful and nice as they could be, but the guy there told me that PetSmart was closed. It was Easter and they weren't closed. I'd gone to the wrong store. Joseph even showed me the difference between the male and female bettas. It felt like the difference between going to a Home Depot vs Pasttime Hardware where people at the latter know there stuff. I do look forward to more visits here.And Joseph, thank you so much.
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April 2023 by Jon D.
The workers were very friendly and helpful and the the store was clean and well stocked
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March 2023 by S B.
This is the pet store we go to in the area when we go to a pet store - they do not sell animals here. The others (Petco and Petsmart) do sell small animals and let's just say they are not taken care of well and many are not sold as "pets" and this is the best reason to avoid these stores. Petfood express does have weekends where local shelters and rescues will have adoption days and these are great (we have adopted a dog previously from a Petfood Express Saturday rescue adoption).Some stuff here is a little expensive but overall it's a good store. Bought a cat carrier here recently. We generally get most of our pet food from Chewy but when we need something right away, this is the store we go to.Best of the local petstores.
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December 2022 by Michael N.
I called ahead of time to see if they had a specific cat food brand. They checked and told me they had it. Went in and picked up four 10 pound bags and was asked by every employee if I needed a cart. The gesture was nice but I didn't need a cart because I work out. Overall friendly courteous service. I'll buy more cat food there.
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November 2022 by Lisa M.
I've never been here before and I won't be returning. Why? Because I was told they only price match to a local retailer if you have a picture of the same item on the shelf in the store with the price. Who does that? NOBODY. I would have just bought it then, duh! This is what it states on their website:We'll beat our competitor's price on any identical item!How it works:If the price of the item is $10 or less, we will beat the competitor's price by 10%. If the price of the item is more than $10, we will beat it by $1.00. Guarantee applies to most of our foods, but a few are limited by the manufacturer. Please ask a sales associate for details.Who is a competitor? Any retail store in our market area. We must be able to verify the competitor's price through a current ad, a receipt dated within the prior 30 days, or a current advertised price on pet retailer's website. I showed them on Petco's website the same item which was in stock. I just didn't want to drive to El Cerrito. But duly noted. I will drive anywhere except here. So if you choose to shop here then good luck BUT I WILL NOT BE RETURNING EXCEPT WITH MY RECEIPT TO GET MY MONEY BACK!
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October 2022 by E J.
I recommend shopping here in a heartbeat. They have great products and a company with integrity. It's the Tiffany's of all the pet stores! Excellent customer service. Support this business in your area.
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September 2022 by Deborah H.
I have been going to Pet Food Express for 8 yrs., the age of my dog. They have dog washing stations which I love. They have a nice selection of regular and health treats.
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September 2022 by Connie T.
I Love this store because the staff is so amazing!! They will go above and beyond to help you. The staff makes sure you and your pet are satisfied and have everything that they need!
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August 2022 by Citlali R.
Very friendly and knowledgeable staff ! I needed help on what to get my first puppy and was taught so many things about nutrition which I really appreciated. Since then my puppy's stomach has settled so much since switching her food and getting her on supplements.
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July 2022 by K A.
Great store, great staff. They are very knowledgeable and nice. My favorite pet store
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May 2022 by Neeraj S.
Sorry to give 1 star because store manager is unprofessional and rude. Seems like he is not happy at all .
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December 2021 by John G.
Pet Food ExpressHere's something that I must profess Shopping here don't make me stressJaime, on the under hand I do confessA rescue dog who's been under duress We take him here to get his boosters Shots, I mean...no pain or torture Get him vaccinated just like some fighting roostersThey have mobile vets, just like a scooterJust make an appointment on your smart phone or computerScan the QR code and wait for the needle shooter Located on Fitzgerald Dr. along the same strip mall as Ace Hardware, Grocery Outlet, Target and In-N-Out that you can see along the I-80 corridor, it's easy to get into with plenty of parking spaces. They even have a poo bag disposal and trash receptacle in front. It always comes in handy since the dogs like to handle their business by the grassy area on the side of the store.And just like other locations, they have 6 pet-washing area complete with a drying station. For $18.00, they give you a token and provide you with towels, shampoo, apron and a drying station. They also have a buy 3 and get the 4th wash free, which equals to $13.50 per wash. You know how messy it could get giving your pet a bat at home, so this is very convenient, hassle-free and no need to clean up after. And the main reason we've been coming here is for the Vet Clinics. Their schedule on this particular location is every Saturday from 1430 - 1730 hours. Here's a tip, get the QR code and scan in at 1400 hours, log-in and it's first-come first-served. This will save you some waiting time. Again, it's very convenient, and the Vets are always very friendly, helpful and professional. They ask the dogs' temperament and they handle each individual dogs accordingly. This is greatly appreciated since Jaime is a rescue dog and is still very skittish due to his traumatic upbringing. This particular store is also very clean, organized and efficiently run. They offer good pet food that are healthy and organic. And every time we pay a visit, Jaime is getting a treat or two for being patient and brave, even though he'll shake and tremble like a leaf. But the staff here treat all the dogs (and cats) all the same - accommodating, empathetic and caring.
