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January 2024 by Josie v.
The new Pharmacy staff is rude. When there were only 3 staff members I got good service. Been going for years( from old store too). Continuous run around on one specific med. Insurance approval ok'd....then they claim they didn't get it 3x. Filled then had to be changed to a 3 month supply for a lower price. Then, they said nothing on file..put me on hold 2x. Got a tx saying it was ready only to be told Insurance didn't approve. Insurance did approve for I called them. Then after yes, getting Loud I was put on hold for ONE hr, only to be told NO record again and to stop getting Loud. One full week of this
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December 2023 by Alan H.
I walked in to make an appointment for a vaccination. They tried to schedule me but only one appointment (ever) was available. Tomorrow at noon. I will be at a party. They tried to schedule me next week but they were locked out. They told me to dial 800-SHOP CVS. I did. That AUTOMATED (garbage) system said to call the store. & hung up. CVS/Aetna is my insurance.
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November 2023 by Omid K.
This place hires the most incompetent people so that you insist on using the self check kiosks. Don't be a passive consumer, choose a competitor like Walgreens over coming to this POS.
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October 2023 by Mark Anthony J.
Customer service is NOT a priority. Clearly it is not trained or emphasized by management. Might be time to change to another pharmacy that appreciates my business. This location might as well close the drive-thru window. It's never serviced and they seem to not even care. Tragic - that a customer based entity could care less about basic customer service. Stay away!
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October 2023 by Mathieu B.
Usually the staff here does their best and I'm in and out with my prescription in no time. My review therefore is only directed at one pharmacy technician, SHETAL, who, not only offered the worst customer service, but also provoked an unnecessary confrontation. After 45 minutes of waiting in line, I made it up to the window and was greeted by Shetal- asking how my day was. I didn't have an immediately answer and Shetal became ballistic when I responded, "the wait was super long." She accused me of having an attitude and yelled at her coworker to come help me instead. Lila came and it was a breeze getting through my questions. Hopefully the store manager will get back to me to let her know Lila did a great job and SHETAL needs some customer service training. When it comes to healthcare, expect professional people and don't settled for ghetto attitude. I will be moving my business to Costco.
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September 2023 by Arlene H.
The 3 stars I'm giving are for the pharmacy employees. This place is awful. I went there yesterday to pick up a prescription my dentist had ordered, of course I got there and my medication was not ready, I was told to come back in the morning to pick it up since all of the pharmacists went home and only one pharmacist on duty filling all the prescriptions, giving flu shots and Covid vaccines. I told them I can't wait until tomorrow as my dentist wanted me to start using the medication right away. Then another pharmacist showed up and told me my prescription would be ready in 30 minutes. This gave me time to go to grocery outlet and when I got back my prescription was ready. The employees in the pharmacy were super nice. I think management at CVS needs to do better as I can see this place closing as no one will want to go there, I think I will continue to use Kaiser pharmacy as they are a lot more organized. I do not recommend this CVS pharmacy.
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August 2023 by Rico M.
Poor customer service!!!! I spoke to the pharmacy name Melena today August 22, 2023 around 3:56 Pm . I have not finished talking to her and she put the phone down . How rude she is. Poor customer service . Got inaccurate information as well yesterday too . They said my medication is ready for pick up and I've done these for several months like a 90 days automatic refill . I waited 1 hour to have my medication to be ready . If there is a zero star this CVS store deserved a zero rate . I will never go back to this store again .
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July 2023 by Rick F.
I was waiting for pain medication which had been back ordered for a few days. I was getting my updates from their automated phone system. I checked a couple of times and it told me that the medication would be ready by a certain time. I called again at the time it said it would be ready. It still said the medication was ready. I was in a lot of pain but still, I drove over to the pharmacy to pick it up. When I told them why I was there, they told me they didn't have the medications for me. They told me they were still out. I was livid. I asked why their so-called sophisticated phone system told me it was ready. The manager gave me her standard answer I'm sorry and that sometimes the automated system was not accurate. This made me even more livid. Those automated recordings are controlled by human input. This tells me they were negligent in updating the status. This is happening to other customers as well. The bottom line is, they are not doing their job. The manager told me to not come back because I was upset. Real professional. I would advise using a different pharmacy or make sure you speak to them live. I started using CVS because I was getting really bad service from Walgreen. Maybe there is a pharmacy out there that doesn't lie to you.
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May 2023 by Mike J.
Excellent pharmacy, store, and service. I had been a Walgreens customer for over 20 years. Walgreens pharmacies have become a joke. On the phone for over 2 hours one day, one hour the next day, and could not get through to the pharmacy. I was calling as they sent me a message that my prescriptions needed attention. I have transferred all my prescriptions, and business to CVS. If you are a Walgreens customer I suggest you do the same. It might be out of your way but the difference between Walgreens and CVS is night and day. So get out of darkness and into the light.
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March 2023 by Eric K.
After having trouble getting my medication at Walgreens located at Richmond Parkway, this pharmacy here delivered. The doctor sent a prescription, and it was filled. The first time last month, there was a problem getting it filled due to something Walgreens did and was in the computer. The pharmacist here worked on it and was able to get the medication filled. He had to do some other steps which took a little more time, but was able to get it filled. This month, Walgreens said I had no prescription when they did not fill it last month, and decided to close for a week instead. I had to go back to the doctor to get the prescription sent to CVS again this month. CVS filled the prescription, and told me when it would be ready via the automated telephone system. When I arrived, the medication was ready as said it would be on the automated telephone system. The last several times I was at Walgreens on Richmond Parkway to get my medication, they have had to go fill it and have me wait. At Walgreens the medication was not ready as they said it would be, and they were having you stand around and wait. We still have COVID, and people should not have to wait for their medication. When you enter this store, the sidewalk and parking lot is clean. There is no trash laying around like there is in front of the Walgreens at Richmond Parkway.
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March 2023 by Mike W.
CVS Pinole has horrible service!! First they tried to charge me 5 times my insurance rate. Then said medication would be ready for pickup at 7 pm. Arrived and told that their medication I ordered was expired and to check back on Monday. Worst CVS EVER!!! Avoid at all costs!!
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February 2023 by Denise W.
The customer service has gone down. I understand they are shorthand but this happens every time I call. I was on hold for 35 mins and no one ever answered the phone. I drove to the pharmacy (while still on hold) and there was no talking on the phone. They were just in the back "working" while I stood another 5 mins in line for someone to finally help me. Of course my medication was not ready.
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October 2022 by Marla A.
Good pharmacy and staff does their best with what staff they have to fill medication and other duties. There are customers that have no patience and don't understand what they have to do for us staying late, pulling doubles all with being under staffed some meds take time and alot is going on with calls and vaccines and everything else they have to deal with. I appreciate and applaud them for working so hard with what they have.
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October 2022 by Chris M.
This location is poorly ran.. definitely managment does not have a clue. If you plan on using this particular location make sure you call them after your doctor sends them medication orders. They sill take 48-72 hours. You must call them and remind the location that the dr called for med fill.If you have a opportunity to use another CVS or Walgreens thats convent for you I suggest to stay away from this location.Also if they promise you meds will be ready following day make sure to call ahead of time before driving down.I visit this location monthly due to proximity of our home. Its hands down the the worst CVS ive ever used in my life.
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June 2022 by Arun N.
The cashiers/customer service is very rude and lazy. No hello or how may I help you when actually asking for help. When checking out, if you go to the counter, they will actually direct you to the self-checkout instead of helping out. I personally do not like using their self-checkout machines there or anywhere for that matter. I hope they can get somebody who likes doing their job rather than hiring someone who works just for their paychecks.
