-
March 2024 by Gabriel Thibaut
It's Peet's. So the coffee is known. Not my favorite but better than Starbuck. I had a mocha frappe. Too sweet for me.
-
March 2024 by William Runyon
Makes great coffee and puts that twin tailed Siren to shame ☕and the Yosemite Dogs Sierras very good ☕☕☕☕☕Wheelchair accessibility: Nice and wide doors
-
January 2024 by Amber G
My espresso was *excellent.* I wish all coffee shops pulled a shot that well!
-
December 2023 by Evangeline E.
Peet's has really gone downhill. I used to work at this location for 7 years and drink quality was top priority especially when customers spend $5-$9 on a latte in this economy. I consistently go here and my drink is always wrong. My drink is always too hot because the barista doesn't use a thermometer and auto steams and I can hear just based on steaming sounds that the milk is being steamed to extra hot aka burnt. No quality control at all - I order a cappuccino and because the barista doesn't have confidence in their steaming abilities they scoop the foam onto the drink instead of free pouring it, so the drink isn't properly mixed and the espresso is all at the bottom under stiff foam so when you drink it you only get espresso and no milk. Or the flip side I order a cappuccino and its basically a latte. There's a focus on clearing out orders instead of both sense of urgency AND quality. Id rather wait than to pay for a poor drink. Example, since the barista is trying to clear their orders they steam a big pitcher of milk for multiple orders and because or that I have no foam in my latte. What makes this worse, I ordered a holiday spice latte which is made by steaming the spices with the milk and instead of making this drink properly he steamed up a pitcher of milk and put the spices in the cup and then poured milk over it so now I have a clumpy drink. This may seem like I'm being a Karen, but I will nicely tell the baristas my requests and it still is never right. I think what's difficult is when you KNOW how things should taste due to years of training and Peet's actually putting a focus on barista training, its hard to pay money for a drink that taste nothing like how it should. Every time I come here I wish I could just put on an apron and hop behind the counter to make it myself. I don't fault the baristas, they just aren't trained.
-
November 2023 by K Gomez
This location has the slowest service of all the many Peet's stores I've visited, causing lines regularly. When I was able to finally order my 1 pound of coffee to be ground, it took way too long as the 2 employees seemed to prioritize other work. I asked if Peet's still gives a free cup for birthdays, as mine was the day before, and I mentioned I didn't receive the notification or add to my Peets acct. The server didn't respond at all. I'm going to switch to a local roasting that sells small batches.Peets has gotten bitter and/or bland, and customer support now outsourced to India only told me to keep waiting when it's already been 13 days for delivery of a pound of limited batch of beans from only a few miles away across a bridge! Peets was sold to a German Investment company that may explain its decline. The online discounts are no longer worth wondering when it will arrive. I bought other beens while waiting for Peets and am disputing the charge to my CC. Bye, bye, Peets!
-
October 2023 by Mark R.
Really odd. Tho I am rarely here, these days . Service used to be quite friendly and efficient., Today's positive notes: The guy cleaning the shelves greeted me when I walked in. The young woman who took my order was pleasant. Now after that i am not quite sure what was going on but fair to say that though there were 5 employees in the store( count'em, 5,)seems like filling the customers' orders was a low low priority. The place was not busy, one of the 5 was intermittently filling orders but i watched as the two customers in front of me who had clearly already ordered their drinks before I walked in waited a looooooong time for their orders to be filled. I eventually got my drink tho had pretty much lost interest by then. I know it was late in the day for these youngsters ( already 3 PM, ) I trust they will soon be on to their more meaningful careers.
-
October 2023 by Nikhil Vohra
The worst one. They are soooo slow. Hot drinks are never hot enough and mobile orders are never in the right place.
-
September 2023 by Milly Milli
Every occasion I have visited this location it’s never been a good experience. The waits are long, food underwhelming and today was the last straw. I won’t be returning. I got an “almond croissant” and they basically gave me the one that should have been a give away item.
-
September 2023 by KG
The slowest service of all the many Peet's stores I've visited, causing lines regularly. When I was able to finally order my 1 pound of coffee to be ground, it took way too long as the 2 employees seemed to prioritize other work, and I appeared to be the only customer being served! I dread when I forget my coffee on my frequent trips east and have to come here. If there's still time, I'll keep driving to the Peet's at Travis where the service is excellent. I asked if Peet's still gives a free cup for birthdays, as mine was the day before and mentioned I never received that email. The server didn't seem to care. I'm thinking of switching to Phil's or something else. Boo!
-
September 2023 by Jessica Esteves
Frappe tasted like soap and made me sick. The girl who rang me up and the girl who was baring kept giving me dirty looks. I'm never buying from this location again, and others shouldn't either.
-
July 2023 by jacqui lozada
I find that the baristas here provide terrible service. I ordered ahead & another got their order first. Then they placed my order in the mobile order section on the side despite me being in front of them but other mobile order was at the regular pick up counter. I felt discriminated.
-
July 2023 by Idalia R.
I came here for years in the past and never had a problem until today.I ordered my drink which was a simple cold brew order. I used the bathroom, came out, and a lady that ordered after me got her drink in which seemed very intricate to make. I was still waiting for my drink. After minutes of realizing the staff weren't making anymore drinks, I asked one of the employees about it and she told me "I don't see an order here" "It would have came up on the screen" almost seemingly making me out to be lying about my order? I responded back, "I literally just ordered." She went back to the cashier who took my order, then found my order and made it. She gave it to me, seemingly annoyed, I thanked her anyway, and in response she gave me a dirty look, said nothing, and left off somewhere to resume her duties. That was very rude. Not even an "I apologize for the inconvenience" or at least a "Sorry about that." I've worked in a cafe before so I can understand how tiring it can get, especially towards the end of the day (They appeared to have been closing things up) but just because THEY failed to see my order and I asked them about it, doesn't give them the right to act like that or give me a look like that. They all look very young too.The drink was okay, wasn't that great though. Highly disappointing customer service. They need to get trained better, they probably lack the experience. Either that, or they just don't care (Which very much seemed like their attitude). And no, I will not be coming back (in which I'm sure they don't care about anyway, right?) Disappointing.
-
July 2023 by Terry C.
Go to Hercules location this place sucks . Long waits while employees stand around having personal conversations.
-
June 2023 by Chelo A.
My neighborhood Peet's. I'm giving it 3 stars because it's in my community. No problem with my drinks and service but please to whoever is managing this store, please have your crew CLEAN UP all through the day The bars are dirty. The tables are filthy. It is disgusting. Even when they are slow, literally serving no one, the staff should at least go wipe down the bar, fill it up, wipe down tables and tidy up the store. It's pretty disgusting. This should be done hourly.
-
June 2023 by Evan Salcedo
Hit-or-miss. I mostly do order ahead for my drink and for the most part, I usually just come in and grab my order at the designated pick up area. Today, I ordered ahead as usual before I headed over. My drink wasn't ready when I came in so I waited until I noticed that people ordering in-store AFTER I came in were getting their orders already. I then asked one of the baristas to check on my order that I submitted about 20 mins ago. It appears that they didn't even see the order so I showed her the receipt on my Peet's app to confirm that it was the right store. She then finally made the drink and casually just placed it on the counter saying "Here you go" in an impolite way and turned around quickly. I thanked her anyway and left, just to realize it wasn't even the right kind of tea that she made me.From the time that I ordered, it took about 20 mins for an incorrect drink and it was as if I was an inconvenience to them. I have a lot of respect for baristas because I know how rude customers can be to them when they're just trying to go through a busy shift, but I think this could have been handled better - like a simple "sorry about that" would have made a huge difference.
