PetSmart is a large pet supply and services retailer with a varied selection for many types of animals. The staff are frequently described as friendly, helpful, and providing great customer service, with tops service and friendliness. Many reviewers report good prices and a good experience shopping, noting the store typically has what they need. Several specific services are highlighted positively, including dog training where pets learn quickly, and grooming where staff are really good with the animals. The availability of pet adoption, with cute kittens at a great price, is also mentioned. The convenience of online shopping with in-store pickup is available.
I called on different dates during business hours to request assistance with an online order and no one ever answered. I think number displayed needs to be updated if it isn’t going to get anyone help
February 2026
We go to the PetSmart grooming center in Pinole and absolutely love it. My mini poodle, who is usually quite anxious, has grown comfortable visiting. The grooming staff are great and know what they're doing. Our pup has never looked cuter. Shout out to Patricia and the grooming magic she performs!
December 2025
There were more reasonable with a crisis, then?Petco and they were friendly..
