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January 2024 by Melinda Boyer
They are always very helpful and work around the fact i come from Sacramento to bring my dogs there. So good with them! Thank you
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November 2023 by Irene Muir
The staff is very helpful. Rain formative very kind and very empathetic to our animals. I really like going there bringing my pets there
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September 2023 by Tracy L Wood
Small but the Staff there is great, very considerate, quite attentive to me & my pets needs. They really took the time to listen, to understand about my dog. We were treated very well by everyone.
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June 2023 by Kris Gordon
I was unhappy with the changes at my old vet, and was looking for a new one. I found Dr.Werhens and realized she had briefly worked at my old vet, and I liked her. So I was fortunate enough to become a patient at Pinole Pet Hospital. She is wonderful with my elderly dog, and the Techs are great, too.
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June 2023 by Sockna Dice
Competent vets and staff. Friendly and understanding. They clearly care about animals and do all they can to make vet visits as low stress as possible.
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June 2023 by Kimberly Hemmer
.y dog had an emergency and I they wanted me to drop my pet off at like 3:30 in the afternoon and still charge me for an emergency appointment. Called me back and said no I need yo take someplace else, their x-ray machine didn't work
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April 2023 by Cathie Nevis
The vet took all the time she needed with our furry friend. Tests had to be run and when we picked Sparky up the vet took her time to explain it all to us so that we understood. Then we received an email complete with the full explanation and the test results including x-rays.
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April 2023 by michael sabedra
Not happy with the over charging me for service I did not need to pay for. Even gave them a second chance but after refusing to pay for their outrageous suggestion they offered me to euthanize my dog if I could not afford to pay for the emergency surgery. Spca ended up doing it for practically free
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April 2023 by Ci Dawg
Love Dr. Lin and the Pinole location and staff members. Always friendly and professional. Hate the cost but pet insurance helps tremendously! Everything costs these days!
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January 2023 by archibald swanks
I have taken my dog to Pinole Pet Hospital since she was a puppy. I called last week to make an appointment for her annual check up and vaccinations. The first receptionist I spoke to was unable to find my name or my dog’s name anywhere in the system, was rude, and refused to believe my dog had ever been a patient at Pinole Pet Hospital. I tracked down a receipt from my last visit, and called back. This time a different receptionist was able to use my dog’s patient number to track down her record. My information had been deleted, and my dog’s account had been assigned to another client entirely. After this was corrected I was able to make an appointment for today, 1/26/2023. However, the receptionist failed to confirm my contact information, leaving them unable to contact me this morning to inform me that my appointment had been cancelled at the last minute. I did not find this out until I showed up for said appointment. The receptionist took down my actual contact information, and promised to call me this afternoon to schedule a new appointment. This call did not happen. The vets at Pinole Pet hospital have been great in my experience, but the disorganization and incompetency of the administration is outstanding.
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January 2023 by Renee DuBois
Very compassionate staff, I was able to get a same day appointment for my sneezy, congested cat. It was nice to get my pet medicine there onsite.
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December 2022 by Dallanara Calvario
I called once to ask if they take walk-ins. Once asking my question I was met with silence and then was hung up on. I called again immediately after, thinking it might just be bad signal, but the call was not returned. I waited a few minutes to call again and was once again given no response. I find this very unprofessional for a pet hospital with so many good reviews, thinking I would be given an answer to such a simple question only to be hung up on.
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November 2022 by Jim Frimmel
This hospital communicated poorly, and did not warn us that surgery at our dog’s age could endanger him. After he died, the communication was poor and uncaring until we complained. Some good people work here but management and training are lacking.We brought Baby, a 15 yo Shi-Malt here for his check up and to schedule a teeth cleaning. Dr. Emily L examined Baby and did multiple tests to prep for the cleaning procedure. We provided Baby's medical records and also verbally informed Dr. L about his heart condition and medication. She approved the procedure. During the cleaning, Dr. L informed us that three of his teeth had to be pulled out. Early morning 2 days later he appeared weak, then he spasmed and went limp. We drove him to this hospital for emergency care. Dr. Patrice W suggested resuscitating, and quoted a $500 price and we quickly agreed. After 10-15 minutes, Dr. Wehren told us that Baby couldn't be revived; he had passed away. The charge was $789,but we were too upset to discuss and just paid and left. No one called us for almost a week after to express condolences, sympathy or compassion. We later called the hospital's manager Ron C to discuss the $289 overcharge ($500 estimate vs $789 charged). It wasn't about money (we already spent $5000), but about being taken advantage of in a crisis. Ron insisted that the charge was correct, ignoring the prior estimate. He was cold and insensitive and showed little sympathy. He agreed to look into this, complained about his busy schedule, and offered no remedy.. We asked Ron to call us later that week with a solution. After no response, we called and, again, heard about his schedule and no compassion. This really upset us. We both said "we're not interested in your schedule!". Ron replied, "stop barking!". Obviously insulting, insensitive and uncalled for.In a later call to Dr. L, she expressed a desire to call us after Baby died. When asked: "Why didn't you?", she apologized. There was sympathy and regret in her voice for neglecting our loss. An hour or so later, we were notified of a $289 refund, issued by Dr. L. A few days later, we received a bouquet in sympathy, again from Dr. L. Still nothing from the manager.Dr. Emily L. seems knowledgeable and skillful, but should have informed us of risks and asked us to decide. As the owner of that location, she should address the bad customer service and behavior of business manager Ron C.Ron C, Manager of this location, was unprofessional and lacking in basic customer relationship skills. He personally insulted us.Andrew M, CEO of Vetncare, the parent company, was contacted. He stated: " my clinical operations team is investigating this concern on my behalf." We since received a voicemail report and it seems some actions were taken. There was no contact number left.We especially want to thank Dana, a receptionist, who showed compassion and care. She has a kind heart and does a good job.
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October 2022 by ELIZABETH inconcord
Great vets and staff who care about your pet. Thank you.
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October 2022 by Irina B.
In your email reply, you said: " my clinical operations team is investigating this concern on my behalf." You promised to contact us when you have those results. We don't need to discuss the case. Everything was in our review and correspondence. To date, we received a voice mail message from Dr. Lin and no contact from Ron Casto. Once your team completed their investigation, please contact us. Only Dana who works at Pinole Animal Hospital as a receptionist showed a compassion and care. She has a kind heart and does a good job.