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September 2023 by Khaled Alkaheli
Nice customer service ,clean truck
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August 2021 by Matthew Ebisuzaki
Created a reservation by phone, was told I could pick up a truck using the 24/7 app and arrived at location only to find out this was not possible. I waited 45 minutes for customer service and was then told that nothing could be done. BUYER BEWARE, I cannot recommend uhual anymore based on inability to provide correct information to customers.
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March 2020 by Ebone L.
If I could give this place zero stars I would. Please do not rent U-Haul's from them ever! I repeat do not rent From them. I had a 12:00 pm appointment to get my rental and I arrived on time. I didn't leave u-haul until almost 1:30. There is only one person who knows how to do the u-haul transactions so we had to wait while he kept ringing people up. The first truck we rented was on E he told us if we bring it back on 1/4 tank they'd give us a 35 dollar credit back. Before we even made it off a chevron we had to put gas in it because the line was behind E ok. So he told us only to put $10 until we find a cheap gas station. As my husband is trying to put gas in he notices that it starts squirting out the bottom of the truck. So we had to wait another 30 mins to get a new truck Because the guy that does the rental went on lunch. Once he returns he proceeds to give a us new truck plus the 10 dollar credit for the gas we tried to put in the last truck. The guy notices that the pump won't go in all the way and it won't stop stalling as he pumps. He proceeds to tell us the people sneak and mess with they trucks at night stealing their gas so sometimes they jam things in them. My mind was telling me to not do it but we really needed the u-haul. It was the closest location and it was the last truck in the size we need. So we leave, after we get home to Hercules literally 2 exits always the truck is on E again. So we thought we didn't put enough we proceed to add 20 dollars. When we got to Vallejo it was on E again. We added another 20 dollars more when we left to go back to Hercules. The next morning the Truck was on E again!!! Smh so I tried to reach U-haul at least 5 times but the number is weird and it says the party you reached is unavailable leave a message. I sent them a message on they website and still no response. We returned the u-haul telling them that we put gas in the truck and had it on 1/4 tank but by the time we made it to u-haul it was on E again. They did not give me my gas credit and charged me $137!!!! Not even a discount for giving us those damaged trucks!! They need to be shut down immediately or fix their issues and learn how to treat paying customers. I will never return here again!
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December 2018 by mike latta
Good service
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December 2018 by Donald M.
Raj has great customer service skills. He is very pleasant and made my transaction seamless. I will only use him for my hauling needs.
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February 2018 by Jacob Urling
They closed early. Even though I had a reservation, they were gone before I arrived, and I had to go somewhere else. Avoid this one.
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August 2017 by Aurora D.
We rent UHauls here a couple times a month for business runs. We've had a great experience so far. No surprise charges, availability is usually great, esp. for the hard to find cargo vans and ten foot trucks, and the staff is courteous and helpful. The owner has been very accommodating in special instances when we've needed late drop offs or early pick ups, etc.
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June 2017 by Amanda Eckford
I returned a long distance one-way rental to this location. The return went smoothly and Mr. Kumar was efficient and courteous.
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January 2017 by Austin Erdahl
Nickel and dime location. Avoid.
