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August 2023 by Darian S.
I love this bank, they have always helped me quickly and always with a friendly smile. Thank you Marla, Tami, Patty and Carlos! :)
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April 2021 by Kevin M.
Worst bank I have ever dealt with. Haute tellers and account managers. Blew me off for 2 days to open a checking account to facilitate my existing savings account. I went cross town to my savings and loan without an appointment and they had it dialed in after 10 minutes. I went back and drained my savings account at Mechanics.
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July 2020 by Monica R.
Mechanic took over rabobank without warning they decided to charge me a fee for a paper statement. No warning f them! I'm leaving I never was told this I even called and asked about all the fees and they failed to leave this one out I'm leaving
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July 2020 by Jayson G.
Today is July 16. In March somebody tried to hijack my bank card and thank God Robo bank caught it. However they deactivated my card without my knowledge so when I went to the store I was declined at the register with a whole load of groceries. That is not my complaint however I thought that was pretty messed up. They could've at least sent me a email. My complaint here, the reason I would not recommend this bank to anybody is I have had three cards sent in the mail since then. All of which have failed to activate calling the number and following the directions like normal. So I called the customer service number that they told me to and all customer service does is cancel that card and send me another one. Then I get the new one in the mail try to activate it and the same thing happens again. I'm on the third card with no success. I call and I call and nobody can seem to get this card activated. I've sent emails and nobody will get back to me with this issue. The customer service has been the worst I have dealt with in any business I have ever stepped foot in. I have been without my bank card for like three months now because these incompetent people cannot do their job. I just want my bank card to work again. Pretty simple. At least I thought... This has caused a lot of problems over the last couple of months that could've been avoided if somebody would've just done their job.
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July 2020 by Michael S.
This bank has the worst customer service I have ever experienced with a bank. Not just once or twice. The conversion was a nightmare. Ever since they took over Rabo bank, it's been a nightmare. The good people that used to work their are gone; fired or quit, I don't know.
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March 2020 by Lisa Pharr
I bank here and I always get good service and accurate assistance.?
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March 2018 by Karen O.
This Rabobank is the best bank Ive used. Short teller lines and the tellers are very friendly. I have used this bank 10 plus years and am very happy with it. The free senior checking account is another plus!! They also have mobile banking.I have a joint account at Wells Fargo and will close it soon due to Wells Fargo having terrible customer service. Highly reccommend Rabobank.
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November 2017 by Sally K.
The manager of this Rabobank, Darrel Hyatt, is a man that not only knows what he's doing, but actually cares about your needs and wants to make it happen. I actually live in SLO and bank at the branch on Broad Street, The tellers are nice there and it's generally a pleasant experience, but if you want anything besides the pedestrian banking needs, RUN to see Darrel, don't deal with anyone else! First, he was able to get us a home equity loan on our current property, so we could buy another one. The first "pass" they were not going to give us as large a loan as I had hoped. Darrel make a few phone calls and pointed out a few things and got the loan up to the amount I'd hoped for. The second time, in working on this house we purchased, the City insisted we had to get a CD for a few thousand dollars and assign it to the City in case we didn't finish the clean up on a demolition of the garage on the site. Our architect said this would be simple and banks would be used to doing it! Wrong! We first went to Rabobank on Broad, they kept us waiting at least 45 mins while they consulted various people and finally the manager came out and said "they would have to escalate it", whatever the heck that means! I assume they would have to consult some higher ups, first we were told that they'd emailed someone and they were awaiting an answer. I never did understand the question, then the manager came out and said they wouldn't have an answer that day. By that time, I was quite escalated on my temper scale, I was a 10! This branch also refused to phone the City; they only cared about what needed to be done on THEIR end. We next tried Wells Fargo and were told it would have to be passed on by their legal department. So remembering our previous experience with Darrel, we phoned him up; he said come on down. So we did! The instruction sheet from the City was a bit confusing, so he immediately phoned the City for us. As luck would have it, the gal that handles such things was out of the office, but he gleaned some info from a second person, and he and I kept rereading it and finally decided that we could set up a CD that seemed to follow City instructions and bank regulations and in about 30 mins we walked out with the appropriate paper work in hand. And oh yes, at one point during our previous loan process, he actually drove some docs to our house for signature!
