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January 2024 by Emil Cristobal
Great experience. Carrissa? The store manager was very responsive and personable. Efficient and seamless transaction and hassle free. Thank you!
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January 2024 by Wander L.
Great service by the AT&T manager. Came in for two phone upgrades. Seamless transaction, very helpful, knowledgeable and super friendly. Thank you for being aligned with AT&T values.
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December 2023 by Mike L.
Service was fantastic however the woman who helped me did some Straight BS to my account. I had lost my phone and had to get a new one. I didnt want anything changed. I just wanted to get a new phone. That part went well. What is didnt realize when I got home was that she secretly added the Iphone Protection Plus insurance scam crap. I never ever get this because its a waste imo. So naturally i canceled it. The point im trying to make is NOT once did she mention that. Not once was I even given a chance to choose. She just added it. Always check your stuff fam. Other than that everything else was amazing. Because if that I didnt give then a 1. I gave them a 3.
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December 2023 by jessica henderson
My husband and I went to this location to purchase a new phone. We were immediately greeted by Anton (forgive spelling) who helped us through the entire process. He was great. I managed a retail store for 20+ years and found his professionalism and friendliness very refreshing.
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September 2023 by jackeleen sandoval
Really satisfied with the service! The person was really nice!
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September 2023 by Scott Steinheiser
Came in to get new sim card was treated with best customer service
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September 2023 by Amax Alex
Managers with blue Tshirt very rude unreasonable unprofessional and says not come to this store again
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May 2023 by Baby Vale
Great customer service…All the girls in the store are super helpful.. answered all my questions and resolved my issues quick. Will be coming back to the store again for the great customer service and helpful staff. Thank you.
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March 2023 by Ron H
I have been with AT&T now for over 10 years. I recently upgraded to my new Apple phone last June. And it is normal that when you had in your old phone for the new phone they gave you all these different credits.Well, one of the things they offered us was two sets of Apple earbuds because we were upgrading. That was nice, so we took them.Now I’m looking at my bill and seen that we were charged and have been charged and continue to be charged every month for these earbuds.When I brought it up to the store, they said because we were given a credit that will offset the price of the earbuds.If they were free, then I should not have needed a credit.It is just absolutely ridiculous on how AT&T gives you credits and then charges you for something.When I went to return the earbuds, they said they can no longer return them because it’s too long so we paid $370 for something that we do not even use.AT&T should stop giving excessive credits and then charging back to customer, it is unfair .they are losing a customer because of it. Well, not just a customer, three customers because everything will go to their competition as soon as these phones are paid off.
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February 2023 by Ana E.
This place is useless it's a waste of space and waste of at&t customers money. The chick that couldn't help us couldn't help the customer before us either. It seems that no one cares about helping their customers except one girl that was actually helping. The girl couldn't even get up to ask us what we needed help with I was trying to get a new phone but they for sure weren't worth me spending a dime there. My son needed a screen protector and the girl asks for his number and pulls up my account and still asks what kind of phone does he have? Really? You guys have all that in your computer, maybe she couldn't read? You shld hire someone that can count and knows how to do inventory. Will never visit this location again...never had an issue in Walnut Creek, pleasant hill or Brentwood.
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February 2023 by Erik H
Another AT&T Store with just one person trying to help several people in the store! Don't plan on any quick turnaround.
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November 2022 by Jazmin Jacobsen
Let’s talk about this att location for a second. This staff is absolutely amazing. They greet right when you enter door and make sure to check in with you when you do have to wait for a representative. From management to to workers super knowledgeable , friendly and helpful. This location is definitely the best location around the area. Stop by and you’ll see what I’m talking about. ??
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November 2022 by HENNi J
The staff here from manager Francisco to the car's Jessica , sha & Carolina are amazing. Att isn't the best with customer service (well when you call) but this team definitely made up for that and more. This is the only location for me when dealing with the company. So if you haven't yet. Stop by you won't regret. , ?♀️
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November 2022 by HENNi ESQUER
The staff here from manager Francisco to the car's Jessica , sha & Carolina are amazing. Att isn't the best with customer service (well when you call) but this team definitely made up for that and more. This is the only location for me when dealing with the company. So if you haven't yet. Stop by you won't regret. , ?♀️
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November 2022 by AZZY LiNN
Let’s talk about this att location for a second. This staff is absolutely amazing. They greet right when you enter door and make sure to check in with you when you do have to wait for a representative. From management to to workers super knowledgeable , friendly and helpful. This location is definitely the best location around the area. Stop by and you’ll see what I’m talking about. ??