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January 2024 by Kerry Donovan
Excellent, VERY helpful and knowledgeablestaff! They were a huge help in choosing the right gear and equipment!
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December 2023 by H Benyouref
The staff were very knowledgable and helpful . I didn’t have to wait. They replaced my tires in timely manner.Thank you
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November 2023 by D W.
I appreciate the great customer serivice provided by Rick and Mya. I went to the store and bought tire for my dualsport. They were both helpful .
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November 2023 by Jacob williams
We came in to get my wife some gear as she took interest in wanting to ride with me. We started with helmets and were quickly greeted by Mya. Mya was very knowledgeable and started helping my wife with all of her questions. We ended up getting a couple helmets, visors, a new jacket, and some armor. By the end of the visit, my wife was suddenly interested in looking into starter bikes and felt that Mya made everything that much more approachable. We had a great experience!
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November 2023 by Tommy Hudson
Wow!!! The young lady Mya that works there is the absolute best! Received top notch 5 star service. She was super nice, patient and full of knowledge. I can’t remember the last time I went into ANY store and had an experience like that. Thank you Cycle Gear!!!
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November 2023 by Mr Kirk
Horrible Experience... Parked My Harley outside Walked in bought 2 pair of leather Gloves. Walked out Bike wouldn't Start Noticed Voltage meter wasnt Working on the Way There. Walked back said to Clerk hey Batteries Dead. My Stator isnt Working .. Was Told by Clerk its your Battery said buy One they installed it drove it home a 300 dollar Lithium. Bike wouldn't Start 5 mins later. Brought it Back next Day. Wouldn't Refund my Money. Straight Money ? Grab. Called Security on Me. After they Legally Robbed. The District Manager has a No direct Contact clause in Place as Well. Public cant reach Her Mattie is Her Name. Do not Spend your Money at Cycle Gear. They Will sale you anything and leave you High and Dry. BUYER BEWARE ... IF YOU EXPERIENCE ANY OF THESE SAME PROBLEMS. CLASS ACTION MIGHT BE THE BEST WAY TO GET SOME SORT OF APPROPRIATE CUSTOMER SERVICE. IM SURE THE POLICY IN PLACE HAS NEGATIVELY IMPACTED OTHER CUSTOMERS. I DONT HAVE MONEY TO JUST HAND TO CYCLE GEAR. THEY NEED TO BE EXPOSED BY NEWS AND HIT THEM IN COURT. FLEECING THE PUBLIC AND PAYING CUSTOMERS ISNT RIGHT AT ALL. DONT BUY ANYTHING FROM THEM.
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November 2023 by Michael Rigsby
Discovered Cycle Gear about six months ago after numerous dead ends for a tire replacement. Since then I have found numerous excuses to pay them a visit as the staff are knowledgeable, helpful, and pleasant to be around. Earlier this week I was pressed to replace my rear tire before oncoming rains hit. Staff held the door at closing and insisted on changing it after hours. Can’t say enough good things about Cycle Gear’s staff and store!
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November 2023 by Boris Z
Very helpful and professional. Paul helped me to select the helmet with best fit, made me discount, installed cardio communicator. Very friendly, great service, would recommend to anyone.
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September 2023 by Damaris
Willie at cycle gear in Pittsburg was very helpful and informative. I’m a new rider and came in to look for the right sized helmet and he took his time to help me try different ones and explained in detail. Great experience!
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September 2023 by Jorge Mendoza
Since new management, experience has been great. I know the manager from the Pacheco store and was glad to see he was now in Pittsburgh. Recently made a Cardo purchase, installation was great and manager approved online sale.
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September 2023 by John King
Both Willie and Conner were great! Connor installed the Bluetooth Intercom Unit and it worked amazing and Willie made sure I got my Veteran’s Discount. This makes me a dedicated Cycle Gear Client as they take care of you and recognize Veterans for their service!
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August 2023 by john lauj
I've been to multiple Cycle gears, this one has the best customer service by a land slide. The manager here is awesome. Very helpful, friendly and knowledgeable.
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July 2023 by Eric P
This Cycle Gear location is an excellent experience in retail for motorcycles and gear. What makes that so is the people that were hired to work there. I am always greeted with a smile and a sales associate as much into cycling as I am, genuinely wanting to solve whatever issue I came in with, and they're GOOD at it. They all have great product knowledge and have even stayed open after hours for me when I was running late a bit. They haven't always been able to solve the problem I came in with it is never due to lack of effort or desire. I do wish the store itself was larger, because the inventory on hand is sometimes lacking. They can and will order anything not on the shelf & it can be sent directly to any address you provide them. If you need parts, gear or anything relating to motorcycles this is a fantastic outfit to deal with. Always friendly and professional. Thank you. ✌️ ECP
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July 2023 by Untamed Smiles
1 star for the Pittsburg, Ca store, July 2023; it was a good store prior. Promises made and did not deliver. My tires were left for replacement at the store since it opened at 10am. I checked in twice mid and nearing the end of the day. The first conversation the employee promises it will get done and the second conversation the tires should be ready the next day. I arrived the next day and the tires were untouched. I took my tires to the Pacheco Cycle Gear and it got done. Management needs to run the Pittsburg store until customers service improves. The Pittsburg store is understaffed and untrained. I feel the employees should had given me the option to take my tires to the Pacheco Cycle Gear store on the first day when I had dropped them off or gave me a courtesy call in the first 2 or 3 hours not being able to get to replacing the tires. I could had easily taken my tires to the Pacheco store, if I would had known the Pittsburg store were having difficulty, saving me a full day.
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July 2023 by Sarah Henderson
Very friendly staff. Great service on our son's dirt bike tire. It wasn't an easy task. They have a wonderful selection of cycle and dirtbike attire. Some amazing cleaning products to keep your toys clean. :)
